Data Entry Customer Service
Resume:
Kae'Di Graham
Lincoln, NE *****
******************@*****.***
I am a detailed-oriented professional with strong technical skills and have the ability to learn different concepts quickly. I am also enthusiastic, resourceful, consistent, and customer-focused. I have the ability to establish priorities and meet challenges head-on. I am an organized, independent worker with strong work ethic and time-management skills. Also, I am an out-going friendly person with a positive attitude, and I am always willing to go the extra mile for people. I enjoy talking and meeting with new people with a cheerful attitude. I am looking for a great opportunity to be a part of an outstanding company and gain more experience to succeed for a brighter future and career. In addition, being able to help people in the process is ideal!
Authorized to work in the US for any employer
Work Experience
Customs Trade Coordinator
Fedex Logistics - Phoenix, AZ
February 2022 to Present
• Provide impeccable customer service
• May process commodities that have been identified and isolated as requiring specialized processing to reduce the risk of liquidated ages and penalties through classification and the applications of proper duty preference.
• Obtain correct classification of goods for customs release from database, SOP's, tariff book, internet or customs.
• Data entry and processing of various import related documentation for submission to US Customs and may handle all PGA's (participating Government Agencies)
• Maintain and keep current all shipment documentation in compliance with all record keeping requirements.
• Adhere to all international importing and exporting regulations.
• Work closely with other internal staff, departments, other fedex opcos, customers and government agencies to deliver high level of service to customers.
• Process agency brokerage shipments.
• May handle remote filings
• Performs entry reconciliations as needed
• Ensure all government and organizational policies are followed.
• Follow up on Customs matters and resolve problems.
• Performs entry reviews as needed
Financial Aid Officer
Ancora Education - Phoenix, AZ
March 2021 to June 2021
• Responds to student requests and inquiries regarding their funding via inbound calls Assist students in the completion of their financial documents (i.e. FAFSA, Master Promissory Note, Entrance Counseling, verification docs, etc.) over the phone.
• Ensure student's understanding of the responsibilities and obligations tied to Student Loan Repayment. Review the cost of attendance and tentative financial aid awards with the student; this process includes reviewing monthly payment arrangements if applicable. Contacts students with outstanding missing documents
• Provides Impeccable Customer Service to all students.
• Work with multiple systems: COD, CAMPUSVUE, FIVE9, NSLDS, GOOGLE SPREADSHEETS and FSA PARTNER CONNECT.
• Manage an assigned pipeline of all students daily. Evaluate, approve or deny and award financial aid to students per Federal, State, and University regulations, policies and operating guidelines. Map out student funding plans for their Term and Academic Year. Signing Agent Coordinator
Amrock - Phoenix, AZ
September 2020 to January 2021
Work with the appropriate teams to coordinate and schedule closings, and ensures that closings take place as scheduled. Experience researching problems, digging deep and finding solutions. Use multiple systems, Atlas, Avaya, Cti, Microsoft Teams, and Out Look Typing skills 40-50 WPM, Escrow. Handle Split, Mail-away, Specialty, and Escalated Closings.
Specimen Processor/Data Entry
Medix/Sanora - Phoenix, AZ
July 2020 to August 2020
responsible for general support functions within the Specimen Processing Department. Functions performed include data entry of test orders, presort, pickup and delivery of processed specimens to the laboratory, centrifugation and aliquoting.
Claims Intake Specialist
Lincoln Financial - Phoenix, AZ
July 2019 to November 2019
First line of contact for all employees requesting FMLA and or Short Term Disability claims Perform data entry tasks for initial set up process using Lincoln Portal,System One, Sharepoint, ICD10 code spreadsheet, SCU loading documents Manage and process all requests through phone and email and coordinate with staff to ensure accuracy and provide support to all external employees Coordinate with support team and manage all communication for employees and maintain status records for all and ensure accuracy in all logs for various reprographic companies. Send emails and templates to appropriate departments for claim/leave triage. Provide response to all incoming calls from employees for various companies and ensure effectiveness for all processes and provide required information.
Customer Account Advisor III
Consumer Cellular - Phoenix, AZ
August 2018 to July 2019
Take high volume incoming calls. Work with a computer, headset, and a multitude of cell phones. Use multiple systems, Avya phone and computer system, Lead Management/intelligence system, outlook, and Calabrio system. Translate techno-lingo into real world terms. Analyze customer accounts. Respond to customer inquiries, complaints and requests. Increase the company's revenue through increased sales. Process payments, orders, account set up and cancellations. Proficient in Sales, Customer service, data entry and Technical Support. Education
High school or equivalent in Mathematics, Science, Social Studies, English Milwaukee Achievers Literacy - Milwaukee, WI
September 2015 to December 2015
Skills
• Excel (2 years)
• Keyboarding (10+ years)
• Microsoft office (10+ years)
• Microsoft Outlook (5 years)
• Microsoft word (10+ years)
• Word
• Cash Handling
• Organizational Skills
• Customer Service
• Security
• Typing
• Customer Care
• Data Entry
• ICD-10
• ICD-9
• Office Experience
• Computer Literacy
• Bus Driving
• Intelligence Experience
• Microsoft Publisher
• Tutoring
• School Bus Driving
• Microsoft Excel
• Intake Experience
• Phone Etiquette
• Time Management
• Escrow
• Data management
• Google Suite
• Google Docs
• FMLA
• Avaya
• Specimen collection / processing
Assessments
Data entry: Attention to detail — Proficient
October 2021
Maintaining data integrity by detecting errors
Full results: Proficient
Customer service — Proficient
February 2021
Identifying and resolving common customer issues
Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
SKILLS
Keyboarding (10+ years), Microsoft word (10+ years), Microsoft office (10+ years), Publisher (2 years), Excel
(5 years), Microcomputer Basics (5 years), Microsoft Outlook (1 year)
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