Customer Service Agent
Resume:
Keilyn Morales
Allentown, PA
***************@*****.***
EDUCATION
Lehigh Carbon Community College Expected date of graduation: May 2026 Associate in Applied Science: Human Resource Management SKILLS
• Bilingual
• Security
• Customer Serive
• Multitasker
• Technology
• Communication
WORK EXPERIENCE
Customer Service Agent January 2023- Present
Shift4 - Allentown, PA
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Place 200+ customer orders each week
• Shared pricing details and discounts on products and services with customers
• Guide caller through throubleshooting, navigating the comany site or using product or services
• Escalate inquiries to the appropriate team, as necessary. Call Center Agent August 2019- February 2021
SSRS - Allentown, PA
• Review customer or client accounts, providing updates and information about billing, shipping, warranties and other account items
• Call clients and customers to inform them about the company’s new products, services and policies
• Resposible for answering customer inquires and complaints
• Made outbound phone calls to customers to set up appointments ad gather survery data Wal-Mart Associate February 2019- December 2019
Walmart - Allentown, PA
• Handle customer sales and purchases by processing payments, applying discounts, and maintain cash registers.
• Handled returns, answering to customer inquiries, while adhering to store policies.
• Acted as the face of the organization through positive interactions with customers.
• Processed sales, package purchases and maintain accurate transaction records. Maintain a working knowledge of product codes, company return policies and current coupons to ensure that customers pay the appropriate amount for each item they purchase.
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