Customer Service Part-Time

Annabelle A. Cereceres

Phone: 480-***-****

Email: ****.*****@*****.***

Summary of Qualifications:

• 10 + Years of Retail experience; 4 years management experience

• 10+ Years of Customer service experience

• Experienced in Microsoft Office: Word, Excel, PowerPoint, Etc.

• Hard worker, Quick learner, and Independent

• Responsible, Efficient, Flexible, Dependable and Reliable

• Ability to work in a Fast-Past Environment and Multitask

• Experience and multiple state data systems

Work Experience

Arizona Department of Transportation – CSR IIII

May 2022 – Current

• Assist with accounting and bank errands

• Certified in CDL road testing

• Pre-trip and post-trip safety checks for vehicles in testing

• Proficient in reinstatements

• Process credentials and document verification

• Permit testing for public and inmates

• Traveling CDL tester

Dollar Tree – Associate (Part-Time)

June 2023 – Current

• Cashier, stocking, and customer service

• Bank drop off and pick-ups

Arizona Department of Transportation – CSR III

August 2020 – May 2022

• Conduct level I vehicle inspections for VIN validation.

• Assist with accounting

• Certified in road test

• Assist management on day-to-day duties

• Proficient in reinstatements

• Process credentials and title work

Department of Corrections – Records Clerk II

April 2020 – August 2020

• Coding, File request, Pulling files

• Sorting papers

• Handling copies and fax machine

• Answering emails

Dollar Tree – Manager Assistant (Part-Time)

May 2018 – May 2020

• Assisted with making schedules, approved payroll, processed store orders

• Made store deposits, bank pickups,

• Managed employees and store needs, Enforced policies

• Assisted with cash registers, Inventory, processed markdowns

• Receiving of store merchandise, outside vendors

• Handled store keys for opening and closing of the business Macy's Distribution Logistics and Operations – Warehouse Associate September 2017 – January 2018

• Corrected customers' orders

• Preparing items for shipment

• Sorted packages

Convergys (AT&T) – Sales Associate I

October 2015 – January 2017

• Inbound call center

• Retaining business utilizing my customer service skills

• Billing inquiries, upgrades, payment arrangements, credits on customer accounts

• Resolving any issues rather than transfer to management

• Telegence

• Clarify

• Microsoft Office

Marshalls – Merchandise Assistant

August 2014 – June 2015

• Greeted customers entering the establishment

• Answered customers' questions and provided information on procedures or policies

• Processed merchandise payments, returns, exchanges, and sales on cash register

• Assisted customers by providing information and resolving any issues or complaints

• Stocked shelves, checked inventory, and organized departments

• Processed markdowns

Target – Sales Floor Representative

November 2014 – January 2015

• Maintained clean and orderly checkout areas and completed other general cleaning duties

• Received payment by cash, credit card, automatic debit, or use of coupons within purchase

• Issued receipts, or change due to customers

• Assisted customers by providing information

• Answered customers' questions and provided information on procedures

• Stocked shelves, put up sales signs, rearranged/organized departments Education/Certification

• High School Graduate - Tolleson High School 2014

• Accord Healthcare Institute - CNA Program - 6 Week Program - 2014

• City of Phoenix -Arizona at Work - Job Readiness Course - 2012

• CPR Certified - 2018-2020

• Dental Assisting Certification - 2018

• CDL Examiner Training/Tester – 2023

• Commercial Driver’s License (CDL-A) – 2023

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