Manual Testing Quality Assurance
Resume:
Robert E. Barham
**** ******* **** ****, *******, MO
*********@*****.***
PROFILE
Self-motivated, results-driven Client Relationship Professional with over 17 years of experience in Finance, Operations, Compliance, Training and Processing. Senior QA Tester who has worked with a variety of Mortgage Applications. Experience in Manual Testing. Recent Experience includes 3 Year of Manual Testing in Restaurant style Point of Sales and Back of House Productivity. Skilled at building productive working relationships, based on customer focus, expertise, professionalism and trust. Effectively communicates to all levels of management within the organization. I am Team contributor with a proven ability to independently accomplish multiple tasks, with precision, speed, and attention to detail, while consistently exceeding business objectives. EDUCATION
Millikin University - Bachelor of Science in Communications Relevant coursework to include accounting basics, finance basics, business law PROFESSIONAL EXPERIENCE
Bass Pro Shops
Retail Internet Used Firearms Sales Specialist August 2023 - Current
List All Purchased Used Firearms online at Bass Pro Shops through Cloudinary and Skyword
Assist Front Gun Counter with Firearm Sales
Completing Form 4473 Background Check for Customers
Assist Gun Vault Specialist with Acquiring Firearms from Distribution Center
Assist Gun Vault Specialist with Acquiring Firearms from other Federal Firearm Licensees U.S. Bank
Business Technology Analyst December 2020 – June2023
Manual User Testing within NetOxygen for Deployments
Manual User Testing within Seller Digital for Deployments
Manual User Testing within Empower for Deployments
Manual User Regression Testing with NetO, Seller Digital and Empower
Maintained Full Documentation, Test Steps and Screenshots for Testing
Maintained Full Documentation, Tests Steps and Screenshots for Testing Defects
Created Defects within JIRA
Tested Defects within JIRA
Worked with Co-employees to help Create Simulator Packages for the Company to ease in User Testing In10t(Intent) via Bradford and Galt May 2020 – December 2020
Quality Assurance Specialist
Facilitate Bi-Weekly Sprint Review Meetings
Agile Methodology with Weekly Sprints
Maintained Full Documentation, Test Steps and Screenshots for Testing
Maintained Full Documentation, Tests Steps and Screenshots for Testing Defects
Manual Testing for URL Based Applications for 6 Separate Environments
Created Test Cases for Defects found while Testing
Created Test Cases for Tickets Developers are Developing
Created Full Regression Suite Test Cases for all Testing
Created a Smoke Test to Check after Deployments to Test/Demo and Production
Viewed Tickets, Created Tickets, Passed Tickets and Moved Tickets on Jira Board Panera via Bradford and Galt June 2016 – May 2020
Senior Quality Assurance Analyst
RESUME ROBERT E. BARHAM
Manual Testing for URL Based Applications
Mobile Testing for Orders Off the Panera Phone Application
Ecomm Testing for Online Orders
Phone In Testing for Phone In Orders
Create Test Cases for Defects found while Testing
Create Test Cases for Tickets Developers are Developing
Maintained Full Documentation, Test Steps and Screenshots for Testing
Maintained Full Documentation, Tests Steps and Screenshots for Testing Defects
Create Full Regression Test Cases for all Testing
Trained New Employees on Specific Testing where I was Subject Matter Expert
Spoke with Directors and All Developers Regarding Progress and Defects
Reviewed Requirements from BA and Developers in Order to Determine Expected Results
Had to Match Procedures with
Viewed Tickets, Created Tickets, Passed Tickets and Moved Tickets in Kan Ban Jira Board
Ran Rundeck Jobs for Back of House Results and Reports
Worked with Managers and Developers for emergency hotfixes in between deployments to temporarily resolve issues reported in production to ensure customer satisfaction at kiosks and cafes
Worked Daily with Microsoft SQL Server Management Studio(IRIS) to track all aspects from Transaction details to Time Clock Punches
SME on KDS (Kitchen Display System) to track each order on the KDS and verify any orders with or without modifications display properly on KDS and Display on Order Service Manager for all To Go Orders
Confirmed Pagers Vibrate when Applicable Orders are Ready
Ran Splunk Queries to Find Errors and Exceptions to Order Transaction
Viewed Deployments in Bamboo
Ran Postman Queries in Order to Confirm Results
Ran SQL Queries to Confirm Results
Signature Consultants/Hunter Hollis LLC/US Bank February 2014 – June 2016 Quality Assurance Analyst
Part of UAT Team that tests and passes or fails rollout of new mortgage based system for greater efficiency
Testing Types – Integration, Functional, Regression, Smoke Testing, and Interface Testing
Testing Systems – QC/ALM, Clear Quest and the Code Base for NetOxygen is vb.net, C#, vbscript
Ability to analyze business and system related requirements
Maintained Full Documentation, Test Steps and Screenshots for Testing
Maintained Full Documentation, Tests Steps and Screenshots for Testing Defects
Execute test scripts and document the expected and actual results and document Results in Quality Center
Identify, track, and resolve defects found during the testing timeframe via Clear Quest - DTS
Participate with developers, technical teams, and management to ensure project objectives are being met
Create and generate testing status report
Research and discuss issues with Business Analysts and provided documentation to substantiate the problem CitiMortgage January 2013 –September 2013
Operations Underwriting Business Analyst
Formulate and design detailed test scenarios, schedules and status reports for high Real Estate Lending initiatives for testers to complete to ensure program changes are updated in systems to reduce errors
Participate on projects and maintenance items in a testing support function that validated the changes in the program guidelines were accurate
Review Business and Functional Requirements to provide support for project testing
Provide overall testing strategy and construct test scripts
Assist in test execution and validations to help verify program changes are accurate
Support defects determined in test execution and provide a remedy for the defects
Extensive knowledge of Underwriting and mortgage program guidelines to validate changes RESUME ROBERT E. BARHAM
Midwest Mortgage Capital August 2010 – January 2013 Senior Compliance Analyst
Review rate and fee exception requests and determine if the business can handle the financial exception
Manage rate lock desk by locking and extending rate locks
Maintain Appraisal Order Guidelines and Procedures
Order FHA Case Numbers and maintain FHA Case Number Guidelines and Procedures
Verifying appraiser eligibility with Investor
Order Appraisals
CitiMortgage December 2008 – August 2010
REL Repurchase Coordinator
Managed relationship with Third Party to determine recourse of action for claims
Set up Claims in LawBase System for review
Member of Employee Appreciation Committee
Heartland Wholesale Funding / formerly CreveCor Mortgage July 1996 – December 2007 Corporate Operations Manager (April 2007 – December 2007)
Manage, coach and train Account Managers to process files and meet compliance guidelines
Manage the communication of constantly evolving underwriting criteria
Ensure that customer service exceeds company goals
Implement actions to maintain high standards of production and customer service
Utilize organizational skills to maintain turn times with conditions and underwriting
Act as a liaison between Account Executives, Account Managers and Underwriters
Lead and/or participate in weekly meetings
Rectified time sensitive crisis situations by intervening with brokers and operations staff
Acted as a liaison between departments by delivering business product solutions Production Manager / CreveCor Mortgage (July 2000 – April 2007)
Act as a liaison between the Business Partners, Account Executives, Account Managers and Underwriters with loans in process to ensure loans closed within program guidelines
Seek loan programs to fit specific scenarios for the business partners to help get loans closed
Handled file exceptions / problems by communicating with Investor and Underwriting Manager Team Leader / CreveCor Mortgage (July 1996 – July 2000)
Managed three Account Executives and an Account Manager
Developed a $2.5 million territory when it was not common place for our territory
Seek loan programs to fit specific scenarios for the business partners
Established and maintained relationships with brokers
Extensive product knowledge of non-conforming products.
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