Customer Service Auto Parts

CHRISTINA SGRO

**** ****** ****** ******, ***** Las Vegas, NEVADA 89030 H: 702-***-**** • ********@*****.*** Summary

Accomplished and dedicated with over thirty-five years of experience combining management and customer service expertise. Hard-working, accepts direction and coaching graciously. Fast learner, good under pressure, and works well as an individual or in a group setting. Interested in growing a career that represents your establishment with friendly professional proficiency and passion for building client relationships over a diverse sector. Skills

Customer and Personel Service Problem Solving and Negotiation Self- Motivated Multi-Task and Time Mamagement

High Phone Volume Public Safety and Security

Judgment and Decision Making Administration and Management Experience

Custom Protection Officer (CPO)

Allied Universal Security / Merged with G4S Solutions Security - Las Vegas, NV

November 2021 to Present.

Secure and Protect multiple properties, employees,and residents. Currently working at "The Courtyard" subcontracted by the City of Las Vegas with the CPLC Staff. CPO Armed Guard and former Site Supervisor

G4S Security Solutions - Las Vegas, NV

April 2017 to Present.

Secure and Protect multiple Properties, Employees, and Residents. Proficient using Secure Tracks Program, Hand Radios, Radar Gun, and Computer Surveillance. Required driving motor vehicles, golf carts, and bicycles for Communities and businesses. Security Receptionist, making and monitor badges for entrance. Computer Security Surveillance moderating people and property. Work special events.

Counter Pro - Paint Tech, August 1992 to April 2017 Advance Auto / CARQUEST - former Charleston Auto Parts July 12, 2015 — Las Vegas, NV.

Computer Systems: Exploris and Apel

Paint: Dupont, Axalta, Prospray, Oak Industries

Receive and fill telephone orders for parts.

Purchase, and recieve orders

Maintaining Inventory and Equipment.

Automotive Paint and Parts Customer Service and Tech Representative Excellant Multi-Tasking

Mix Paint and Paint Match by Eye

Friendly, Helpful, and Heavy Volume Phone Skills Delivering Parts as Needed Supervise others in paint, and provide on-the-job training. Compile and maintain non-monetary reports and records. Read catalogs, microfiche viewers, or computer displays in order to determine replacement part stock numbers and prices.

Operate office equipment, such as fax machines, copiers, or phone systems and arrange for repairs when equipment malfunctions.

Greet customers entering establishments.

Paint Tech - Manager, 08/1992 to 07/2015

Charleston Auto Parts / Genuine Auto Inc — Las Vegas, NV. Sell auto parts, mix auto paint, answering technical questions, answering multiple phones lines, cashiering, set up of paint systems, and delivering as needed. Schedule, confirm, and direct appointments

Purchase stock, recieve delivers.

DuPont, Sherwin William, and PPG paint database management. Provide assistance to customers on how to apply paint properly. Maintain inventory and paint equipment.

Supervise other staff and provide training on paint new technologies Operate office equipment, such as fax machines, copiers, or printers.

Complete forms in accordance with company procedures. Receive payment by cash, check, credit cards, vouchers, or automatic debits. Issue receipts, refunds, credits, or change due to customers.

Stock shelves, and mark prices on shelves and items. Compile and maintain non-monetary reports and records. Supervise others and provide on-the-job training.

Compile and maintain non-monetary reports and records. Read catalogs, microfiche viewers, or computer displays in order to determine replacement part stock numbers and prices.

Juvenile Services Assistant -JSA- Booking, 01/2009 to 04/2014 Clark County Dept of Juvenile Justice - Detention Center — Las Vegas, NV Started in Juvenile Detention Booking that required booking Juveniles into the detention center. Included Fingerprinting, Mug Shots (picture taking), Strip Searches, Process of arresting and detaining of Juveniles, receiving written statements from Police Officers The computer system we used in the detention center is called "Family Tracks." Set up and manage paper or electronic filling systems, recording information, updating and maintaining documents, such as attendence records, correspondence and legal records. Detention Review and Release Program- DRRP is a strict probation program consisiting the S/M (Subject Minors) to be monitored on a daily basis. Assisted these probation officers with their duties of monitoring the S/M with homes visits, room searches, drug tests, and arrests.

Juvenile Detention Units: E5 Girls Detaining and Houseing Unit,and El-4 and E7-8 Boys Housing Units, E6 Boys Detaining Unit

Escorting Juveniles Ages 8 to 18 from many differen ethical and racial backgrounds Safely from their rooms to the cafeteria, the school, special programs, church, court, and the nurse's office. Escorting Juveniles for emergencies to different hospttals, care facilities, or ordinary doctor visits.

Working with youths and a Role Model, listener, and councilor. Written Reports Monitored and Run Units of 0 to 20 youths alone on Graveyard Shift Security - beeped doors with security wand

Assisted in Suicide Watch Assisted with Visitation Greet visitors or callers and handle their inquiries or direct them to the appropriate persons according to their needs.

Complete forms in accordance with company procedures. Operate electronic mail systems and coordinate the flow of information, internally or with other organizations.

Operate electronic mail systems and coordinate the flow of information, internally or with other organizations.

Conduct searches to find needed information, using such sources as the Internet. Customer Service Representative- CSR / Driver/ Cook, 06/2001 to 06/2007 Last Job - Domino's Pizza — Las Vegas, NV

Prepare, cook, and serve pizza, wings, bread sticks, and all Menu Items. Multi- Phone Skills Deliver Orders in a Safe and Accurate Manor

Work Independently and as a Group

Maintain clean and orderly checkout areas and complete other general cleaning duties, such as mopping floors and emptying trash cans.

Receive payment by cash, check, credit cards, vouchers, or automatic debits. Assist customers by providing information and resolving their complaints. Issue receipts, refunds, credits, or change due to customers.

Clark County Nevada Juvenile Probation Fall Semester 2008, 09/2008 Internship - Clark County Nevada Juvenile Probation — Las Vegas, NV This opportunity let me experience the juvenile court system by letting me overlook, follow, and watch the operations of the juvenile probation system, court services, and the amount of computer applications that are required for these services. Use computers for various applications, such as database management

• Sit in Court Procedures and Take Notes

• Work with Various Youths

• Assist ICP - "In Custody Program" with Intervention Programs that consisted of Life of Crimes, Coroners Program, New Directions Youth Arts

• Assist ICP -with their Community Service programs of

• Habitual for Humanity (city habitat for humanity), Race for the Cure (cancer), Walk them Home

(foster care)

Education

Apr 2017

Master of Arts: Criminal Justice, May 2011

Boston University (BU) - Boston, MA

MA - Major Criminal Justice -

Participated in Graduation Ceremony May 21st 2011 Diploma In- Progress

GPA 3.18 Credits Earned 32

Bachelor of Arts: Criminal Justice Management., May 2008 University of Nevada Las Vegas (UNLV) - Las Vegas, NV BA - Master Criminal Justice

Minor in Management

(CSN Transferred Credits 76 UNLV credits 91 Total Credits 167) GPA 3.11

Associate of Arts: Education K-12 - General Studies, Dec 2001 College of Southern Nevada Cheyenne Campus - North Las Vegas, NV AA - Elementary Education K-12

General Studies

GPA: 3.32

Technical Courses -Technical Refinishing Course: Aug 1995 Reno Training Center of Sherwin Williams - Reno, NV GED: Aug 1988

College of Southern Nevada, Clark County Las - Vegas, Nevada Awarded GED.

CARQUEST Counter Professional Training- Las Vegas Nevada - P BE Professional Technical Series of CARQUEST- Las Vegas Nevada - Affiliations

University of Nevada Las Vegas - Membership -

OMICRON-PSI Honor Society and Alumni Association

LICENSING - State of Nevada Private Investigators Board Armed

#R-062656 Renewed to Armed # R-2022-00376

Interests

Redeemer Lutheran Church-Sunday School Teacher, .Pastor Ralph, Coordinator Redeemer Lutheran Church-Sunday School Teacher part time, Current Pastor Rod McPherson Boy Scouts of America Troop 117 and Pack 117 Leader, Treasurer, Adventurer Advisor, Councilor,

Committee member, Committee Chairmen, and Scout Lifeguard Cub Scouts Pack 83, Leader

Additional Information

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