Quality Control Employee Relations

CM Cynthia Martoccio

Centralia, IL ***** 618-***-**** *******@*******.***

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PROFESSIONAL

SUMMARY

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

SKILLS Expense Analysis

Microsoft Office

Hiring and Retention

Status Updates

Financial Forecasting

Detailed Analysis

Office Support

Operational Procedures

Closing Procedures

Customer Satisfaction

Training and Development

Delivery Schedules

Motivational Leadership

Employee and Applicant

Assessment

Eligibility Determinations

Manage Employee Relations

Leave of Absence Transitions

Adaptable to Changing Conditions

Database Maintenance

Policy Interpretation

Onboard New Hires

Applicant Qualification

In-Person and Telephone

Interviewing

Complaint Handling

Training Development and

Execution

Employee Orientation

Policy and Procedure Writing

WORK HISTORY PARTS RESOURCE MANAGER 08/2004 to CURRENT TRM NRE Mt. Vernon, IL

Monitored project progress, identified risks and took corrective action as needed.

Maintained open communication by presenting regular updates on project status to customers.

Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.

Tracked project and team member performance closely to quickly intervene in mistakes or delays.

Reported regularly to managers on project budget, progress and technical problems.

Skilled at working independently and collaboratively in a team environment.

Self-motivated, with a strong sense of personal responsibility. Proven ability to learn quickly and adapt to new situations. Worked effectively in fast-paced environments.

Managed time efficiently in order to complete all tasks within deadlines. Excellent communication skills, both verbal and written. Advocated for staff members, helping to identify and resolve conflicts SUPPLIER QUALITY SPECIALIST 12/2019 to 12/2021

TRM NRE Mt. Vernon, IL

Reported problems and concerns to management.

Inspected items and compared against standards to meet regulatory requirements.

Collected and analyzed data to measure effectiveness of quality control processes.

Performed tests and inspections to conform to established standards. Recorded and organized test data for report generation and analysis. Developed and implemented procedures to meet product quality standards.

Liaised between quality control and other departments and contractors, providing project updates and consultation.

Reviewed and validated quality requirements for manufacturing planning, supplier purchase orders, and engineering specifications to meet contract compliance regulations

INSIDE SALES REPRESENTATIVE 07/2004 to 12/2018

TRM MRE Mt. Vernon, IL

Answered customers' questions regarding products, prices, and availability. Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.

Managed friendly and professional customer interactions. Set up new accounts, established customer credit and set up payment methods.

Met or exceeded sales targets and quotas to contribute to overall sales goals and revenue of company.

Negotiated prices and terms of sales with potential customers to reach mutually beneficial agreement.

Collaborated with outside sales representatives, marketing and other departments to generate leads and close sales.

Used CRM software to maintain detailed contact logs and account records. Prepared and submitted reports to keep management informed of sales activities and progress.

Attended meeting and sales events to learn latest developments and brainstorm new sales strategies.

Developed and implemented sales strategies to increase customer loyalty and retention.

Quoted prices, credit terms and other bid specifications. Built relationships with customers and community to promote long term business growth.

Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.

Set and achieved company defined sales goals.

Negotiated prices, terms of sales and service agreements. Recorded accurate and efficient records in customer database. Trained new employees on customer service, money handling and organizing strategies.

Answered customers' questions regarding products, prices, and availability EDUCATION Business

BAC, Belleville, IL

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