Customer Service Case Management
Resume:
As a Senior Juvenile Probation Officer, with over 26 years of service, I have been driven by a passion for ensuring the safety, security and integrity of organizations and individuals.
I specialize in motivational interviewing, criminal history checks, employment verification, educational credential verification, and case management. My attention to detail and mindset enable me to uncover critical information and identify potential risks. I am skilled in utilizing a wide range of research methods, databases, and online tools to gather and evaluate data, ensuring that all investigations are conducted accurately and efficiently.
I have collaborated closely with legal teams, substance abuse and mental health treatment providers, educational staff, law enforcement agencies, and other stakeholders to support compliance with regulatory requirements and have maintained a strong commitment to due diligence, coupled with an empathetic and caring attitude towards my clients.
With a strong focus on customer service, I communicate findings and make recommendations clearly and effectively, in both verbal and written form.
I have been committed to professional growth, a strong work ethic, attention to detail, and being a trusted, reliable co-worker and officer.
After serving the community as a probation officer for over 26 years, I am seeking new career opportunities to leverage my expertise in case management and customer service to contribute to the success of organizations. I am
committed to learning, trainings offered to improve my skills, and I am committed to working as a team player. I invite you to connect with me. Let's explore how I can add value to your team.
Sincerely,
Amy Bollmann-Hahn
********@*******.***
Professional Summary
Juvenile Probation Officer with extensive experience developing and implementing effective probation plans with juveniles, families, and outside resources.
Dedicated to learning, growing, and succeeding.
Goal-oriented with experience in case management and collaborative support with social service agencies. The ability to form fruitful relationships that yield results.
Professional with strong communication, organizational, and interpersonal abilities.
Probation Officer with 25 years of experience working with offenders ni the Criminal Justice Field.
Care about the Community ni which we live and helping those ni need of services.
Skills
Education
• Court procedures
• Crisis intervention techniques
• Intake procedures • Interviews
• Supervising residents/clients
• Team Worker with Community Resources/Professionals
• Ability to assess and make appropriate referrals
• Document and log client information in data entry system
Social Work - Associate of Science - 1993
Southern Illinois University Edwardsville - Edwardsville, LI
• Minor in Women's Studies
• Participated on "Take Back the Night" March for Rape Victims
• Internship at ECHO Children's Home (homeless youth) in the inner city of St. Louis, MO
Cosmetology Degree - 1985
DuQuoin Beauty School - Du Quoin, IL
High School - 1983
Trico High School - Campbell Hill, LI
Work History
Senior Juvenile Probation Officer - April, 1999 to Present Will County - Joliet, IL
• Pre-sentence investigations were conducted on clients by conducting in-depth research and compiling police reports, criminal history, treatment history, when ordered by the court.
• Attended court hearings and presented written reports or verbal testimony and recommendations as a court liaison.
• Developed client relationships with defendants and offenders while assessing living conditions and case management details.
• Kept offender/client records and documentation organized in accordance with department policy and legal guidelines.
• Interpreted data from various assessment tools to determine appropriate level of supervision.
• Coordinated with law enforcement, social service agencies, and mental health providers and worked
closely with them.
• Ensured that all Illinois State (AOIC) supervision requirements were followed according to client risk
assessment standards with appropriate office, home, field, school visits.
• Worked with community staff/professionals such as: local law enforcement, mental health providers, substance abuse providers, attorneys, and local school institutions/personnel, to assess needs, collaborate, monitor client's compliance, and make recommendations.
• Make referrals to appropriate crisis interventions following information of a client reported crisis communication. (Mandated reported, fi any report of abuse of neglect of a minor)
• In charge of collecting court ordered DNA indexing.
• Conduct client assigned drug testing collection and make appropriate referrals for illegal substance
abuse.
Adult Probation Officer - March, 1998 to March, 1999 Crow Wing County - Brainerd, MN
• Developed relationships with defendants and offenders while assessing living conditions and case details.
• Interpreted data from various assessment tools to determine appropriate level of supervision.
• Coordinated with law enforcement, social service agencies, and mental health providers and worked closely with them.
• Kept offender records and documentation organized in accordance with department and legal guidelines.
Juvenile Correctional Officer - January, 1996 to March, 1998 Central MN Community Corrections - Brainerd, MN
• Conducted an initial client assessment and analysis at intake/entry of the facility.
• Transported juvenile offender to court hearings.
• Coordinated with law enforcement, social service agencies, and mental health providers and worked closely with them.
• Kept offender records and documentation organized in accordance with department and legal
guidelines.
• Copied, logged, and scanned supporting documents before filing everything in the client's files. • Attended safety trainings.
• Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.
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