Administrative Assistant Executive
Resume:
Claudette Roccapriore
Boca Raton, FL
**************@*******.***
PROFESSIONAL SUMMARY
Accomplished, self-motivated and resourceful Executive Administrative Assistant with a strong work ethic and specialized knowledge gained from working in the fast paced technology industry. Possess a strong ability to work independently as well as collaboratively. Recognized for enhancing productivity through exemplary client service, operational, and sales support. Proficient in Microsoft Office Suite. Over 25 years of office experience with a supervisory role supporting C level executives, offering broad based experience in office organization/management handling complex corporate functions with utmost efficiency and confidentiality.
SKILLS
- Phone Etiquette, Record Keeping - Microsoft Office Suite, Adobe Acrobat
- Document Control, Proofreading - Corporate Communications
- Vendor Management, Customer Service - Calendar Management, Travel Planning
- Know B4 Cybersecurity Training - Logistics for large scale meetings PROFESSIONAL EXPERIENCE
Currently working as a short term contractor for Inspyr Solutions South Florida PBS Feb 2021 – Nov 2023
Assistant to Chief Operating Officer and Chief Technology Officer
Managed a complex calendar with attention to accuracy, timeliness and ensuring the schedule aligns with the executive’s priorities and commitments
Coordinated agendas, created and distributed meeting notes
Created forms with Adobe Acrobat for more efficient onboarding and off boarding
End to end travel planning including proactive anticipation of all logistics and itineraries
Training Coordinator for ticketing software(Fresh Desk)and cybersecurity platform (KnowB4)
Compiled spreadsheets, created and edited documents and presentations; prepared research reports, reconciled expense reports
Conducted research with other PBS stations for Next Gen TV project
Represented South Florida PBS at community outreach events
Conducted MS Teams training and new hire orientation
Oversaw various office management functions
Senior Options Inc. July 2019 – Sept 2020
Executive Assistant/Office Manager
Processed all new Service Agreements and documents for new clients
Managed daily calendar and business operations for President/Owner
Trained Care Managers in various software programs; I Home Health, Hubspot, etc.
Processed incoming payments, created monthly billing spreadsheets
Developed PowerPoint presentations, processed expense reports
Conducted onboarding of new hires, payroll data, and updated personnel files
Prepared and distributed weekly staff meeting agendas and meeting minutes
Database Management of all clients
The Watershed Treatment Center August 2015 - June 2019 Support Services Coordinator/Executive Assistant
Supported Operations Director and 15 staff members
Managed all wireless devices for company; cell phones, Wi-Fi, and 2-way radios.
Procured all supplies for housekeeping, biomedical, outpatient facility and kitchen
Prepared binders and conducted biomedical inspection with State of Florida
Formulated monthly reports, agendas and meeting minutes
Conducted new hire orientation and safety presentations
Acted as liaison between Facilities Dept. and outside vendors
Prepared PowerPoint Presentations, Excel spreadsheets, and Word documents
Slashed 25% off telecom costs by consolidation of multiple vendors Quik Fix June 2006 - April 2015
Executive Assistant/promoter for VA based group
Served as primary support person for the team performing administrative functions
Negotiated contracts, conducted research, compiled reports and charts, maintained payroll, and responded to inquiries by phone, email and direct messaging
Coordinated events, meetings and appointments, distributed weekly emails & updates
Built strong vendor relationships using internet and social media strategies Interim Healthcare February 2002 - October 2004
Telecommunications Manager
Managed entire telecom network for healthcare company
Responsible for the uninterrupted operation of phone systems for headquarters and 35 franchise locations across the US
Installation project manager for all new telephone and voicemail systems
Engaged technical and administrative expertise for voice, data, and video
Managed contracts and negotiated with vendors and common telecom carriers
Database management, directory services and voice over’s for audio recordings
Coded and audited various telecom invoices for cost savings of 15% Travel Services Company February 1999 - November 2000 Technical Project Specialist
Technical Project Manager for travel related call centers including 25 business units
Managed Lucent Technologies Definity G3 and Intuity Audix platform
Researched new technologies for continuous improvement
Made moves, adds and changes for call center improvements
Successful implementation of Picturetel Video Conferencing pilot
Relocation of numerous switches, T-1 circuits, ISDN lines, analog lines
Reviewed and approved all telecom invoices
Sun-Sentinel March 1996 - August 1998
Technical Services Supervisor
Supervised receptionist, telecom analyst and 15 computer operators
Managed cabling technicians and other telecom vendors
Streamlined operations by implementing new call center with Siemens Rolm platform
Responsible for adherence to capital and operating department budgets
Key member of disaster recovery team
EDUCATION
Bachelor’s Degree – Florida Atlantic University, Boca Raton, FL Major in: Social Psychology, Minor in: Technology
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