General Manager Store
Resume:
Ray Rowlands
General Manager
Township of Lawrence, NJ 08648
*******@*******.***
Over 30 years experience in area operations and production management. Specializing in but not limited to full service catering,staffing, labor control, food cost analyses and problem solutions, facilities maintenance. Hands on,set the example management style.Dedicated, result-oriented Area Manager with a proven history of success in high-volume, full service with bar and QSR, fast paced restaurants.
Authorized to work in the US for any employer
Work Experience
General Manager
Faber Coe & Gregg - Trenton, NJ
August 2023 to April 2024
General Management of full-service Dunkin donuts, New Jersey State Lottery and Faber news stand and retail center. Responsible for the daily operations of the FOH/BOH functions in a restaurant and retail setting located in the Trenton train station, including appearance, presentation, customer experience, and professional leadership and direction to employees, safety and security, cash handling, ordering, scheduling.
Area Manager
Zoes Kitchen, Inc. / CAVA - North East, PA
February 2020 to July 2023
Daily communication with 6 individual store management teams, Reporting an average of 12 million a year in Sales, monitoring controllable,insuring adjustments is sales and labor, mentoring an atmosphere of inclusion, team building and coaching, neat clean organized operations, Hiring and seeking out new opportunities to increase staffing at the store and area levels. Monthly QSR Reports and store visits to mentor a Do the right thing atmosphere, Weekly Store level and daily upper management meetings, General Manager /Area Catering Manager
Boston Market - Township of Hamilton, NJ
April 2017 to January 2020
Area catering market manager, responsible for seeking out new accounts and servicing existing accounts from start to finish, Esperance with EZ Cater and multiple delivery systems, Daily store management and training of new catering area managers with catering systems, control of labor and food and increasing sales thru the use of Company systems.
General Manager/Kitchen Manager/Bar Manager
Ruby Tuesday - Worrington Pa
July 2012 to April 2017
Bar Manager controlling all beverage and liquor costs, continuous training of bartenders on pour counts and proper recipe adherence, Kitchen Manager, Ordering,Staffing, recipe adherence,daily report of store numbers,food safety Store Manager in charge of daily store operations Training Store Manager
Wendy's International - Wayne, PA
2000 to 2012
Area training Store manager 3 years in a row, training all new management Phase 1 and Phase 2 certified, Well Done Sparkle and Dave's way certified, 90 second service maintained on a daily basis reporting under 110 second average per week, maintained food and labor to budget, Managed both suburb and city stores, best store P.O.C. average, manager of the year 2005,train store manager of the year 2006 and 2007.
Area Operations Manager
Weinberg Management - Philadelphia, PA
1987 to 2000
• Revenue Growth
• Reversing Negative Operational Trends
• Regulatory Compliance
• Profit & Cost Containment
• Strategic Planning & Implementation
• Project Management
• Inventory and Cost Containment
• Coaching & Mentoring
• Customer Care & Retention
• Process Improvements & Management Training
• Team Building & Motivation
• Time Management
Education
Associates of Business Administration in Business Administration Bucks County Community College - Newtown, PA
September 1982 to June 1984
Skills
• Inventory Management, Payroll, Team Building, inventory, Operations, Scheduling,Training (10+ years)
• Scheduling
• Training
• Payroll
• inventory
• Operations
• Restaurant Experience
• Kitchen Experience
• Cooking
• Culinary Experience
• Facilities Maintenance
• Human Resources
• Kitchen Management Experience
• Management
• Profit & Loss
• Recruiting
• Strategic Planning
• Catering
• Labor Cost Analysis
• POS
• Purchasing
• Supervising Experience
• Word Processing
• Hospitality Management
• Spanish
• English
• Hospitality Experience
• Restaurant management
• Merchandising
• Pricing
• Food Preparation
• Budgeting
• Menu Planning
• Leadership
• Financial statement preparation
• Customer service
• Computer literacy
• P&L Management
• Financial report interpretation
• Data collection
• Forecasting
• Journal entries
• General ledger accounting
• Operations management
• Event planning
• Production management
• Accounting
• QuickBooks
• Restaurant experience
• Profit & loss
• Hospitality
• Store management
• Kitchen management
• Sales management
• POS
• Financial acumen
• Sales
• Cooking
• Guest services
• Supervising experience
• Leadership
• Direct sales
• Operations management
• Cash register
• Conflict management
• Succession planning
• Planograms
• Senior leadership
• Business development
• Territory management
• Financial management
• Retail sales
• Analysis skills
• Outside sales
• Financial analysis
• Recruiting
• Salesforce
• Channel management
• Presentation skills
• Marketing
• B2B sales
• Budgeting
• Negotiation
• Customer relationship management
• Quick service & fast food restaurant
• Grocery store
• Restaurant management
• Research
• Management
• Cost control
• Team management
• Forecasting
• Financial report writing
• Pricing
• Relationship management
• Warehouse management
• Payroll
• Purchasing
• Customer service
• Bar management
• Cash handling
• Hotel experience
• Human resources
Links
https://www.linkedin.com/in/ray-rowlands-38ab2576/ Certifications and Licenses
ServSafe
Driver's License
Contact this candidate