Business Development Customer Service

David M. Rickerd

Yuma, AZ

****************@*****.*** 559-***-****

Experienced Operations & Team Management Leader Driving Efficiency & Employee Development in the Service Industry

Highly experienced Operations & Team Management professional with over 20 years' expertise in the service industry, specializing in corporate policy enhancement and process efficiency. Committed to upholding the highest standards, fostering company values, and promoting a culture of diversity and inclusion. Adept at strengthening compliance, enhancing on/off boarding processes, and resolving employee relations issues with empathy and integrity, resulting in elevated employee morale. Possesses exceptional financial acumen with strengths in marketing analysis, pricing, strategic planning, and business development. Demonstrates an impressive track record of surpassing sales/revenue goals and improving profit margins.

Skill Areas: Full-Cycle Hiring Process Candidate Screening HR Policies, Procedures & Best Practices Conflict Resolution & Grievance Handling Critical Thinking & Problem Solving Excellent Communication Compliance Management Employee Relations Talent Acquisition Team Development Financial Acumen Marketing Analysis Strategic Planning Business Development Leadership Development Organizational Design Change Management Performance Management Compensation Structure Design Training and Development Operational Logistics Management Guest Relations

PROFESSIONAL EXPERIENCE

BevMo!, Central California (Jan2021 – Present)

Omni Director

Oversee logistics operations for three locations, ensuring efficient management of all products.

Lead recruitment and training initiatives for Managers overseeing Store and Go Puff operations.

Manage guest relations within our delivery matrix, ensuring exceptional customer experiences.

Coordinate inventory management to optimize product availability and minimize stockouts.

Implement strategies to enhance operational efficiency and streamline workflows.

Collaborate with cross-functional teams to drive process improvements and achieve business objectives.

Continuously monitor and evaluate performance metrics to identify areas for optimization and growth.

Mac Acquisitions LLC, Northern California (Oct2018 – Dec2020)

Northern California Director

Directed all aspects of regional operations, overseeing the recruitment and development of top-tier talent, sales, and profits for a designated area comprising 7 locations across two states.

Utilized labor relations, succession planning, and team development expertise to enhance staff recruitment and retention efforts.

Provided coaching and guidance to managers to foster employee development, improve performance, and enhance retention rates.

Implemented and managed employee safety protocols and ensured company compliance with regulatory standards.

Developed and executed training programs for all management tiers and career paths to enhance organizational skills and knowledge.

Collaborated with cross-functional teams to identify opportunities for process improvement and efficiency enhancement.

Monitored vital performance indicators and financial metrics to drive strategic decision-making and achieve business objectives.

Café Rio Mexican Grill, Northern California (Jun2016 – Oct2018)

Northern California Area Coach

Coordinated site construction, managed operations, and oversaw the recruitment and development of talented individuals to drive sales and profit within the region.

Led a team responsible for 5 locations, managing 150 employees and achieving $3.5 million in annual revenue.

Developed and executed comprehensive Management Training programs across all management tiers to enhance leadership skills and drive performance.

Managed the compensation structure for all employees and implemented structured performance reviews for staff below the management levels to promote accountability and growth.

Collaborated with key stakeholders to identify opportunities for operational improvement and efficiency enhancement.

Implemented strategies to optimize productivity and streamline workflows across multiple locations.

Monitored performance metrics and financial indicators to assess business performance and identify areas for growth and improvement.

Elephant Bar Restaurant, California (Oct2000 – Jun2016)

Northern California Director

Directed all operational aspects, overseeing personnel development, sales, and profitability across 9 locations.

Managed a workforce of 650+ employees and 40+ Managers, achieving annual revenues ranging from $5.2 to $6 million per location.

Provided leadership, guidance, and expertise in all areas of HR functions, including employee relations, compensation, engagement, organizational design, and change management.

Developed, authorized, and implemented comprehensive New Employee Orientation and Employee Handbook programs to ensure alignment with company policies and standards.

Coached management and employees on HR policies and procedures related to promotion, compensation, benefits, and employment conditions, fostering a positive work environment.

Collaborated with cross-functional teams to identify opportunities for process improvement and operational efficiency enhancement.

Monitored industry trends and best practices to drive strategic decision-making and achieve business objectives.

PROFESSIONAL DEVELOPMENT & CREDENTIALS

Business Management California State University of Fresno

Mead High School Spokane, Washington

Training:

E-Verified Certified

Serve Safe Certified (Management)

Cloud-based Point of Service systems including POSitouch and Aloha

Microsoft (Word, Excel, & Outlook) and Google Software

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