Document Controller Customer Service
Resume:
Skills
Education
Reference
Languages
WorkExperience
*********@*****.***
Doha - Qatar
*Diploma degree in science physics from
University of science Sfax-Tunisia in 2008
*Baccalaureate degree in technical
Science from Secondary school of Jelma
in 2006
• Multitasking, time management
and excellent problems solving skills.
• Excellent organizational skills.
• Excellent costumer service skills.
• Good knowledge of office software
(MS Word, Excel, Power Point, Front
Page...).
• Common use of the Internet
(Internet Explorer, Mozilla Firefox, MS
Outlook...).
• Good knowledge management
systems database.
• Able to work under pressure and
deadline.
• Ability to work as part of team.
Head of operation, Al Ruwais Port
Phone: +974-****-****
Arabic : Native language
English: Advanced (Spoken and Written)
French : Advanced ( Spoken and Written)
NEJEH DERBALI
Healthcare Customer Service
Office Clerk/Admin Assistant:
Document Controller / Logistic Coordinator
Assistant Yard Planner / Document Controller:
*Al Taie Trading, Services and Transportation - QATAR{2023-2024}
- Supervising the transportation and distribution of shipments.
- Organizing and managing inventory, warehousing and transportation .
- Analyzing and improving logistics procedures.
- Review, prepare and direct purchase orders.
- Ensure shipments are received and delivered safely and in a timely manner .
- Check and edit documents for accuracy and compliance
- Receive, scan, verify and store documents
*Al Ruwais Port(Al Baida Technical Services) -QATAR {2019-2023}
- Coordinating with shipping agent for the import and export documents.
- Collecting customs declaration and Delivery Order from clearing agents.
- Preparing service order for the documentation and send to finance team for obtain RP (Invoice).
- Coordinate with yard foreman and cargo delivery officer for the smooth cargo delivery on time and safely.
- Preparing service order for yard delivery for using manpower and equipment. Collecting invoice from finance team and maintain record keeping with partic vessel file.
- Manage archiving of completed shipment files and maintain record keeping on vessel basis.
- Preparing yard utilization and truck movement report based on last 24 HR activities.
- Monitoring yard system and Gate system on daily basis.
- Answer phone calls, responding to mail, schedules meetings and supports visitors.
- Performout administrative duties such as filing, typing, copying, binding, scanning etc.
- Ensure operation of equipment by completing preventive maintenance requirements, claiming repairs, maintaining equipment inventories and evaluating new equipment and technologies.
- Maintain supplies inventory by checking stock to determine inventory level, anticipating needed supplies, placing and expediting orders for supplies.
- Responsible for all declarations and letters at the port (letter to customs brokers, requests for entry and exit permits addressed to the Seaports Committee or the Customs SecurityDepartment).
- Schedule appointments for patients.
- Answer telephone promptly and in a polite and professional manner.
- Obtain and enter accurate demographic information into ECW (address, telephone number, name of insurance or self-pay status).
- Schedule appointment correctly - review appointment date, time, location, and provider name with caller.
- Inform caller of items to bring to appointment (including insurance card, medications, office visit fee and verification of income - if applicable).
- Remind caller to arrive 15 to 30 minutes before scheduled appointment to complete paperwork.
- Remind caller of cancellation/no-show policy.
- Answer questions and offer other information, as requested, to provide patient-focused
- Act as a liaison for the patients and the health Center: direct calls to other departments as needed, use sound judgment in handling calls, especially with upset patients and understanding of when to escalate calls to physicians/practice manager/triage nurse.
- Submit higher for service patients such as make reminder calls as requested and calls to reschedule appointments when necessary
- Submit higher for service patients such as make reminder calls as requested and calls to reschedule appointments when necessary.
Mr Moussa Hammam
*Sidi Bouzid Hospital -Tunisia {2014-2018}
*Jelma Post -Tunisia {2011-2013}
Public Relations Officer
- SAnswer calls, respond to emails, and handle customer inquiries both telephonically and by emai
- Manage and resolve customer complaints and research required information using available resources.
- Provide customers with product and service information
- Enter new customer information into system and update existing customer information
- Document all call information according to standard operating procedures.
- Route calls to appropriate resource and follow up customer calls where necessary.
- Process orders, forms and applications, identify, and escalate priority issues.
Contact this candidate