Customer Service Sales Associate
Resume:
SHEILA DEBERRY
Resume
CONTACT
Sheila DeBerry
Albright, WV 26519
EMAIL:
******************@*******.***
*************@*****.***
EDUCATION
Bruceton High School
1986-1990
Bruceton Mills, WV 26525
Business Education
Diploma
North Central (WV) O.I.C.
1990-2000
Morgantown, WV 26501
Certificate, Medical Secretary
Preston County Educational Center
1986-1990
Certificate, Business Education
JOB HISTORY
Coastal Lumber Company
Hazelton, WV 26525
Quality Control Manager
1994-2003
Skills
• Responsible for training new employees
• Conducted Yield Studies
• Input information into computer programs
• Examined employees work to ensure quality
performance.
• Communicated with upper management
Spears Convalescent Home
Markleysburg, PA 15459
CNA Certified Nursing Assistant
1990-1994 and 2003-2007
Skills
JOB HISTORY CONTINUED
• Accountable for daily care of residents
• Lead Floor CNA
• Documenting Records for state inspections
• Accountable for training other CNA employees
ICT Telemarketing
Morgantown, WV 26501
CSR - Customer Service Representative
Accidental Death and Dismemberment
2007-2009
Skills
• Responsible for Inbound and Outbound calls
• Providing excellent service in an efficient and
timely manner
US Cellular
Route 26
Bruceton Mills, WV 26525
Sales Associate
2010-2011
Skills
• Responsible for Customer Service
• Telephone Billing questions and inquiries
• Performed Troubleshooting for Customers
• Giving Customers excellent service in an efficient and timely manner on several programs
North Preston Quick Stop
Route 26
Valley Point, WV 26519
(304)379_3599
Sales Associate
2012-2016
Skills
• Responsible for Opening and Closing
• Cashier
• Bookkeeping
• Providing excellent customer service
FEMA - Insight Global - COVID-19
Funeral Assistance Program
1224 Hammond Dr. Suite 1500
Atlanta, Georgia 30346
Covid -19 Funeral Assistance Specialist
02-28-2021
04-21-2023
Skills
• RI-Registration Intake
• AL-Assistance Line
• DV-Document Validation
• DVPR-Document Validation Peer Review
Job Duties
• Answering inbound calls for Funeral Registration Intake and Funeral Helpline Associating inbound
documents with the appropriate case
• Performing outbound calls to funeral homes,
doctors/hospitals, insurance companies etc. to
confirm the authenticity of submitted documents
• Performing case reviews
• Conducted all calls with patience, tact and
courtesy to determine the needs, and provide
instructions and or referrals
• Enter information into client’s Windows-based
computer databases as required, while following
instructions and conducting a scripted interview
• Provide phone numbers and agency referrals as
necessary for applicable secondary support
organizations and other assistance.
• Attending all scheduled shift meetings to receive event specific information prior to beginning shift.
• Data entry while on the phone with the client in a timely and proficient manner
• Completing all department of Homeland Security
Federal Emergency Certifications as required
• Commissioned as a Notary Public in the State of
West Virginia on 06-09-2021
2012-
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