Customer Service Representative
Resume:
Erika Lemansky
Sales Representative/Customer Service/Cashier
Fairview Heights, IL 62208
*******@*****.***
Authorized to work in the US for any employer
Work Experience
Customer Service Representative
Allsups Corporate Offices - Belleville, IL
August 2022 to Present
I take incoming and make outgoing calls to try to help people in the process of trying to get social security disability benefits and VA benefits. I also work with the Social security administration to get them the answers to the question they might have in processing the claims for our clients. Call Center Customer Service Representative
MAP Communications, Inc. - Remote
May 2021 to Present
I answer over 300 calls a shift for a variety of companies throughout the US and Canada. As I listen and communicate with the customers and company owners I take notes, place orders, and relay information as needed. It is high volume, high pressure and requires I adapt on the fly between calls. Homeschool Educator and advisor
Homeschool - Fairview Heights, IL
August 2009 to Present
I have been homeschooling several levels or grades of children for 11 years. My children have all used different curriculums over the he years and I have had to adjust my teaching styles several times over to make the most of their learning experience. My oldest graduated last April with a 3.7 gpa and is working towards achieving his goals to rebuild 2 trucks he purchased while running his own lawn care company. He employees both his brothers and has done well despite the coved setbacks. Airbnb Host
Airbnb/self - Shiloh, IL
December 2016 to March 2020
My responsibilities included caring for and maintenance of two Airbnb properties. I was in charge of all cleaning and customer service for guests before during and after the guests checked out. I truly enjoyed the time I spent working for this company and was disappointed when the property owners had to sell as a result of Covid shut downs.
Lead Customer Service Representative
Gander Mountain - O'Fallon, IL
November 2018 to May 2019
I was responsible for checking in and out all firearms as they came into our store and to make sure they were safe. I used the Illinois DNR computer to issue hunting and finishing licenses. I checked out customers and also helped make online orders and phone orders as well as contact with the customer when the order arrived. I did use P.O.S. computers to check out customers and also take returns as well as sell extended warranties and apply for credit accounts. Our store computers also allowed me to take classes and get certifications for products we carried so I was as up to date on our products and technology as I could be.
When needed I also made signs, cleaned, common areas and stocked. I was on both our opening and closing teams for the store.
Front Desk Supervisor
Country Estate Kennel - Collinsville, IL
January 1998 to September 1998
I processed guest payments for room charges, food and beverage charges and phone charges. Greeted and registered guests and issued room keys. I recommended top dining and entertainment options for guests in the area. I delivered requested items to guests' rooms. I processed credit card transactions during the checkout process, served as public relations representative for the hotel, fostered strong working relationships with all hotel departments, and monitored the appearance and performance of the front desk staff.
Animal Care Technician
Country Estate Kennel - Shiloh, IL
January 1997 to September 1998
I cared for animals with special medical needs, including diabetes, promoted skin and coat health through regular grooming. Prioritized animal safety and comfort at all times. I consulted with owners and made recommendations on the individual grooming needs of their pets. I transported animals throughout the grooming facility. I gave medical baths when prescribed by a veterinarian. Cared for animals with diabetes, including providing a specialized diet and administering a daily insulin injection. Talked to animals to soothe them and familiarize them with the human voice. Identified and reported signs of illness in dogs during bathing and grooming. Walked large dogs and restrained physically strong or aggressive dogs. Fed and cared for cats while their owners were traveling. Developed long-term relationships with clients and bonded with their animals through regular contact. I walked dogs each day, responding to each dog's individual needs while keeping an eye on the whole group. Fed and watered animals each day, and observed general shelter population for illness and injury. I fed animals twice daily and made sure they had access to fresh water at all times.
Front Desk / Night Auditor
Fairfield Inn by Marriott St. Louis - Collinsville, IL June 1995 to January 1997
I monitored the daily activities of customer support teams, developed, implemented and monitored programs to maximize customer satisfaction. Improved service quality and increased sales by developing a strong knowledge of company's products and services. I provided detailed monthly departmental reports and updates to senior management. I addressed negative customer feedback immediately. I provided a high level of product and leadership support to representatives and clients. Routinely prepared and evaluated CRM reports to identify problems and areas for improvement, and effectively communicated with team members to maintain clearly defined expectations. Resolved customer questions, issues and complaints. I developed rapport with the customer base by handling difficult issues with professionalism. Generated and distributed daily reports and order acknowledgments to appropriate personnel.
Education
Diploma in certified program
Sanford Brown College - Hazelwood, MO
1995
America High-school - Collinsville, IL
1994
Skills
• Kennel Experience
• Adobe Photoshop
• Telemarketing
• Customer service
• Microsoft Excel
• Microsoft Office
• Typing
• Google Suite
• Cooking
• Cash register
• Customer service
• Cash handling
• Bartending
• Supervising experience
• Sales
• Leadership
• Typing
• Sales management
• Front desk
• Public relations
• Conflict management
• Software troubleshooting
• Pricing
• Windows
• E-commerce
• HIPAA
• Customer acquisition
• Financial planning
• Salesforce
• Adobe Photoshop
• Microsoft Access
• Business development
• Negotiation
• Financial services
• Office management
• Medical terminology
• Driving
• Inside sales
• Medical records
• Physiology knowledge
• Software troubleshooting
• Merchandising
• Telemarketing
Certifications and Licenses
CPR
December 2023 to December 2025
First Aid Certification
Driver's License
June 2022 to June 2026
Assessments
Administrative support professional fit — Completed May 2021
Measures the traits that are important for successful administrative support professionals Full results: Completed
Work style: Professionalism — Proficient
April 2021
Tendency to be accountable, professional, open to feedback, and act with integrity at work Full results: Proficient
Customer focus & orientation — Proficient
May 2021
Responding to customer situations with sensitivity Full results: Proficient
Sales skills — Proficient
April 2021
Influencing and negotiating with customers
Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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