Customer Service Representative
Resume:
Latoya Dickens
Customer Service Representative
El Cajon, CA 92020
*********************@***********.***
Seeking to obtain a customer service position that is challenging and offers growth based on dedication and proven ability.
OFFICE AND COMPUTER SKILLS
Authorized to work in the US for any employer
Work Experience
IHSS Provider
In Home Support Services (IHSS) - National City, CA June 2019 to April 2024
• Schedule appointment
• Maintain daily logs
• Transported to and from appointments
• Assisted with daily grooming and hygiene
• Medication reminders
• Prepared meals daily as well as meal prep
Leasing Consultant
Temp Service People Ready - San Diego, CA
April 2017 to May 2020
•Maintain accurate records of all community transactions and submit on timely basis (rent rolls, delinquency reports, move-in/move-outs, etc.)
•Ensure that all rents and late fees/check charges are collected, posted and deposited in a timely manner
•Generate necessary legal action, documents and process in accordance with State and Company guidelines
•Provide constant vendor/contractor communications
•Represent the company in a professional manner at all the times
•Prepare and/or implement procedures within company guidelines to ensure orderly, efficient workflow
•Ensure current resident files are properly maintained
•Ensure all administrative paperwork is accurate, complete and submitted on a timely basis.
•Deal with resident concerns and requests on timely basis to ensure resident satisfaction with management.
Customer Service Representative(TPG)
TRI STAFFING - San Diego, CA
January 2016 to March 2019
Temp Service Tri Staff) Santa Barbara Tax Product Group(Seasonal October-April) Excel at handling a variety of customer service and administrative tasks and resolve customer issues with expediency.
• Demonstrated proficiencies in telephone and front-desk reception within a high-volume environment. Calmed upset/angry customers, researched and rapidly solved problems and rebuilt client trust to prevent the loss of key accounts.
• Led "email & fax" of company database and files. Restored organization to personnel, financial and operational records and accelerated data input, processing and retrieval times.
• Consistently praised by management for the quality and timeliness of reports, attention to detail, exemplary customer service delivery and team-player attitude. Receptionist
Pro Flowers - La Jolla, CA
February 2012 to December 2016
•Answer telephones provide customer service assist customers by troubleshooting and resolving issues.
•Answer telephones and transfer to appropriate staff member.
•Meet and greet clients and visitors.
•Create and modify documents using Microsoft Office.
•Perform general clerical duties to include but not limited to: photocopying, faxing, mailing, and filing. Receptionist
Jacob Furniture - Lemon Grove, CA
March 2007 to January 2012
Served as first point of contact for faculty and staff calling or visiting the head office.
•Transformed previously manual processes relating to vendor/supplier records into an efficient, computerized system.
•Exposed overcharges and double billing to recover $5,000 in erroneous payments and prevent their recurrence.
Education
BA in Psychology
Ashford University - San Diego, CA
April 2022 to Present
Diploma in General Studies
Patrick Henry High School - San Carlos, CA
September 2000 to June 2004
Associate's degree
Skills
• CUSTOMER SERVICE (10+ years)
• FILING (4 years)
• EXCEL (7 years)
• DATABASE (5 years)
• Copier (7 years)
• Data Entry (6 years)
• Canon (7 years)
• Mail Clerk (7 years)
• Disbursement (6 years)
• Customer Services (10+ years)
• Telephone Skills (7 years)
• TELEPHONE (7 years)
• Quickbooks
• Administrative Assistant
• Marketing
• Sales
• Word
• Microsoft Office
• Accounts Payable
• Computer skills
• Human resources
• Office manager experience
• Manufacturing
Certifications and Licenses
First Aid Certification
Food Handler Certification
Additional Information
Office Skills:
Telephone & Front Desk Reception, Customer Service, Filing, Database & Records Management, Executive & Administrative Support, Reports & Spreadsheets, Complaint Handling, Data Entry (35 WPM)
Computer Skills:
Word, Excel, PowerPoint, Access, Visio, Outlook, Windows Vista/XP, Social Media Management
(Facebook, Twitter, Instagram, Pinterest, LinkedIn)
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