Office Assistant Customer Service
Resume:
Anshana Striplin
Antioch, CA *****
*******.********@*****.***
Authorized to work in the US for any employer
Work Experience
Office Assistant
Housing Authority of Contra Costa County - Martinez, CA September 2023 to December 2023
Working at the front desk greeting clients and helping them get to the proper worker. Sorting mail, coding mail, barcoding mail to be scanned and also scanning mail. Helping housing assistants. On Call Security Officer
Securitas - Oakland, CA
December 2020 to March 2023
Filling in for security officers who were sick or on leave or vacation. Caregiver/Personal Assistant
In Home Support Services (IHSS) - Oakland, CA
January 2018 to July 2022
Helping arrange business affairs, scheduling doctors appointments, scheduling transportation with Kaiser and Paratransit each day for dialysis, assisting with mail and cleaning. Contact Representative
IRS - Oakland, CA
November 2018 to April 2019
Taking incoming calls from business tax professional. Helping with basic tax needs such as printing forms, gaining website knowledge, tax laws, new deductions and so on.
• Helping coworkers when they can't figure something out
• Finding something to work on when all the work is done. Being proactive with the clients and my team!
• Transferring calls to the proper place when not business related or for a business tax account Customer Service Representative
Tesla- West Valley Staffing Group - Fremont, CA
September 2018 to October 2018
Verifying Driver's license and Insurance for new car ownership
● Calling clients to move up their pick-up or delivery of their new Model 3 vehicle
● Emailing and Texting clients to move up the delivery date or pickup date of their vehicle Email support specialist
Instacart-Aerotek - San Francisco, CA
March 2018 to June 2018
Email Support/ Phone Support
● Taking incoming calls from customers and shoppers working for Instacart
● Handling refunds, exchanges, redelivers and any missing orders
● Manually approving Debit/ Credit Card transactions for shoppers who were stuck in checkout
● Responding to emails from both shoppers with issues and customers with issues or questions Email support specialist
Opendoor - San Francisco, CA
January 2018 to February 2018
Email Support
● Main point of contact for all customers via phone and email, provided world class customer support.
● Gathered necessary information during call to accurately collect feedback on Opendoor's hundreds of homes.
● Entered inspection reports and housing standards into Opendoor database. Payment Solutions Specialist
Lending Club - San Francisco, CA
October 2016 to March 2017
Address customers' issues, provide support and position the appropriate Lending Club opportunity to achieve their goal.
● Found solutions for borrowers that could not make their payment to come up with a payment plan.
● Assist customers navigate our websites and determine their needs to find payment solutions.
● Taking IB calls and schedule payments.
● Provide a positive, professional, empathetic, consultative, customer-focused experience exhibiting the Lending Club brand.
Administrative Assistant
UCSF Medical Center - San Francisco, CA
April 2016 to June 2016
Researched topics regarding nursing education, volunteering, internships, and jobs.
● Performed office work, including filling, copying, answering phone calls and front desk reception.
● Helped set-up several events for prospective graduate level students.
● Epics Training
Client Services Representative
Louis Vuitton North America - San Francisco, CA
October 2015 to February 2016
Handled inbound calls for customers who have made purchases or are looking for recommendations.
● Exceeded monthly sales goals through providing exceptional customer service
● High use of CRM/Sales system that was used to track caller information and sales processes.
● Trained in securing the information of customers due to the brands luxurious nature. Protected sensitive information.
● Entered and updated customer information, identified and escalated priority issues. Call Center Agent
CallSocket - Oakland, CA
April 2015 to October 2015
Calling customers to set up appointments for in home consultation. Following up with clients, transferring calls to actual bathtub company.
● Follow assigned scheduling guidelines to meet demand for business needs.
● Achieve and consistently exceed monthly conversion quota. Scheduler
Quality Conservation Services - Concord, CA
June 2014 to April 2015
Answering Incoming Calls/ Making Outbound calls.
● Assist customers with schedule appointments.
● Enter customer information.
Customer Service Representative
Safeguard Walk - Richmond, CA
July 2013 to February 2014
Set appointments, customer service, data entry, sharing some of the benefits of our tub.
● Provide personalized product/service suggestions based on customers' needs.
● Answer customer questions about service options.
● Respond to customer service issues as needed.
Education
High School Diploma
Berkeley High School - Berkeley, CA
September 1999 to June 2003
Skills
• Customer Service
• Call Center
• CSR
• Call Center
• CSR
• Customer Service
• Construction Experience
• Cold Calling
• Tax Experience
• Caregiving
• Personal Assistant Experience
• Communication skills
• Microsoft Excel
• Computer skills
• Security
• Medical Scheduling
• Office Management
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