Property Manager Customer Service
Resume:
Arora Collins
Community Management
Boardman, OH 44512
************@*****.***
A challenging position, an active involvement in the Community offering the opportunity to fully utilize proven and developed people - oriented skills in the area of Management Services. QUALIFICATIONS & SKILLED:
• Digital / Photo Copies *Microsoft Word / Excel / Outlook *Multiple Phone lines *Fax Machine
• Microsoft Window, Vista and Mac OS *Post Office *UPS / FED EX Shipping *Engineer Prints
*Print Smith *Bindery *Cutting Operator *Adobe Photo Shop *Toshiba Digital Copiers *Cash Office
*Xerox Digital Copier *OPS Technology System *EIV system *YARDI System *5yrs Tax Credit / HUD
*AssetPANDA *15yr Customer Service *15 yrs Management experience *Rent Cafe Authorized to work in the US for any employer
Work Experience
Property Manager
Monarch Investment and Management Group - Niles, OH March 2023 to Present
Currently Managing a conventional Property with only market rent. Managing 24 buildings with about 12 units per building. 97 % occupied and 100% pre- leased. As rent continues to increase, currently able to rent successfully with a high renewal rate. Able to collect and or maintain a low delinquency report for ledgers. Able to Achieve, maintain NOI and keep expenses low. Able to follow up with Renter to maintain low Eviction.
Processing invoices through Yardi and processing payments through Check Scan. Able to handle HappyCo, Inspect Check, CRM, Rent Cafe and Knock other property management programs. Knowledgeable in Word, Adobe, Excel and other programs. Although my current position does not require me to have the knowledge of affordable housing programs. As a property manager I am knowledgeable in Tax Credit, HOME, HUD, HOPWA, Prac 811, Prac 202 and Section 8 vouchers/ housing.
Senior Community Building Manager
National Church Residences - Youngstown, OH
November 2019 to March 2023
Managing a Tax Credit Affordable Housing Property for Seniors in the heart of Youngstown Ohio. Responsible for collecting rent, enforcing the lease, creating a safe and healthy environment for my Residents. Conducting annually inspection and prequalifying new applicants and renewing existing Residents leases. Managing maintenance and delegating duties so that our building is maintained and curb appeal is present at all times. Responsible for hiring new Vendors, requesting bids, preparing all notices, Section 8 rent request increase, property rental increase while preparing Mid month, end of months reports, variance report and annual budgets in order to have our building goals met. Interviewing and hiring staff when needed. Addressing all complaints, reporting all incidents while finding solutions for solvable concern or problems. Creating Events for our community, newsletters and working with outside Resources to build a socialize constructive environment. Community Manager
Woda Cooper Companies - Hermitage, PA
February 2017 to November 2019
Multiple properties)
Manage and operate two Affordable Housing Communities. Property located in Beaver Falls area are LIHTC / RD program. Property located in Hermitage is a LIHTC / HOME program. Responsible for day to day onsite operations, I prepared and delivered all notices as needed. I take pride maintaining both Communities curb appeal. Entering new vendors, processing all vendor payment into the YARDI system for accounting. Conducting Monthly, Annually unit inspections and preparing both community for PHFA audits. Managing and working as a team with maintenance staff. Managing unit turn around time by delegating task and reporting daily activity. Hiring necessary Vendors and staff when needed. Processing new applicants, updating waitlist as needed, conducting credit and background check. Reviewing and reporting End Of Month reports and weekly Affordable Rent report to the Corporate Management. Entering yearly budget and goals. Reporting and managing ledgers. Collecting rent, processing Annually recertification, new move ins and move outs. Processing evictions and all lease violation notices. Most of all delivering our Community great customer service by providing a safe environment not only for staff but for the Residents.
Chairperson Policy Council
Alta Head Start / Early Learning - Youngstown, OH
October 2017 to October 2018
Conduct Policy Council meeting, review Performance Standards Program Governance-1301 and provide leadership to the Policy Council Members. Review Grant budgets from the beginning of the year and Year to date. Responsibility also includes to go over all grants disbursement throughout the year with Occha Alta Head Start parents and staff. Reviewing and hiring new staff. Signing any and all new changes and request for grants. Declare and put to vote all questions and needed changes. Part-time CSA Customer Service
Lowes Home Improvement
December 2016 to March 2018
Providing customer with knowledge and services for all their home needs. Some of my duties are processing returns, cashier, answering multiple line phones, and providing customers with awesome customer service. Preventing fraud and reviewing returns and issuing appropriate refunds. I have recently been trained in Lowes paint department. Office Manager / Account Manager
Graphix Decision - San Diego, CA
April 2013 to November 2014
Scheduling customer reorders, pre-setup customers artwork. Advertising and driving sales to meet quarterly goals. Supervising and training new employees. Billing and receiving vendors products. Stocking products and greeting customers upon arrival, keeping front office organize and clean. Printing, faxing and filing all completed orders. Review all orders before sending proofs to customers. Handling all customers concerns and complaints. Designing and creating logos before proofing is made. Property Manager II (Multi Properties)
Mercy Housing Management Group, Inc - San Diego, CA November 2010 to February 2012
Responsible for day to day onsite operations at two properties located in Encinitas and San Diego, California. Responsibilities were to counsel and observe tenants behaviors during their stay. Duties were to maintain account ledgers, approve and code invoices through our OPS Technology system or through the YARDI system. On a monthly basis, collect rent, bank deposits and process EOM (end of month) reports. Maintain resident records within compliance with affordable housing regulations. Also ensured the properties met financial performance and goals. Prepare and deliver all notices to residents as needed. Ensured that all regulatory compliance requirements, including file compliance annual recertifications, interim recertifications, EIV verification are followed, monitored and completed before deadlines. Implement and maintained responsible guidelines given by owners. Responsible for overall physical condition of the properties. Provide training to all employees. Completed all reasonable work related directives given by the Area Director. Ensure both properties were prepared for all Corporate, REAC and Annual inspections. As a Community Manager we provided a open door policy for our special needs Prac 811 buildings, that allowed Community Management and Residence with special needs to sit and discuss issues regarding, medical, family, housing and disputes with other tenants. Responsibility was to also maintain a stress free environment for not only our residence but also our staff. Portfolio Manager / Owner Assistant
C.J Williams - Multiple Sites in California
December 2009 to November 2010
Travel with the Property Owner to assist with inspections of Property Sites, enforce policies and procedures. Audit and review onsite Property Manager tenant files to ensure their accuracy and integrity. Show Vacant Apartments, inspecting apartments to ensure standards are meet during residents stay and or during move-ins / outs. Responsible to maintain a high occupancy ratio. Serving all notices when necessary. Collecting and posting rent. Processed Lease Documents and all related paperwork. Report to owner.
Site Manager
Office Depot, Inc - San Diego, CA
June 2004 to October 2009
Supervising and training new and existing employees to perform beyond their everyday task such as operating registers, conducting audits, price changes, stocking, cash office, Shipping and Receiving. Interviewing potential applicants and scheduling. Process orders, invoices to and from vendors. Meeting Store Sale goals per quarter and tracking year to date sales. Monthly (BMR) reports and (DPS) sales tracker. Assisting customer with product, tech support and qualifying customer with solution that fits their needs. Also responsible for conducting quarterly and yearly reviews. Encourage and provide a strong customer service environment by ensuring every customer is greeted and offered assistance as needed. Design, Print and Ship / Customer Service Center: Manage and direct the DPS operations and supervise DPS associate to ensure fast easy services for customers. Ensure appearance and daily operation standards of the DPS are maintained. Complete audits paperwork such as BMR's, vendor reconciliation, and quality control. Store Operations: Implement and maintain marketing initiatives for DPS. Keep supplies on hand and follow up on vendor disputes. Ensure compliance of operational and departmental standards as outlined in the Loss Prevention and Regional Manager audits. Education
Real Estate in Real Estate
Hondros College - Youngstown, OH
May 2023 to Present
B.A in Criminal Justice & Forensic
Ashford University
July 2015 to November 2016
Diploma
Monte Vista High School
1996 to 2000
Skills
• Property Management
• Yardi
• Microsoft Word
• Management
• Customer Service
• Marketing
• Microsoft Outlook
• Communication skills
• Microsoft Excel
• Fair Housing regulations
• Budgeting
• Time management
• Supervising experience
• LIHTC
• Section 8
• Special Needs
• Mac OS
• Graphic Design
• Office management
• Customer service
• Google Docs
• Yardi
• LIHTC
• Section 8
• Property management
• Fair Housing regulations
• Budgeting
• Supervising experience
• Profit & loss
• CRM software
• Team management
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