Customer Service Office Administrator
Resume:
FELICIA HALL
*******.**********@*****.*** 515-***-**** Des Moines, IA 50321 WWW: Bold Profile
Objective
Administrative/Management and Customer Service role. Offers outstanding attention to detail and customer relations coordination. Outgoing Office Administrator with 30 years of experience applying multitasking skills to complete daily duties while resolving issues. Adept in personal time management while greeting visitors, managing phone switchboard and tackling staff requests. Friendly and respectful with positive attitude that creates warm and inviting office atmosphere. Skilled management professional experienced overseeing operational aspects, tenant relations, office management and maintenance coordination. Successfully balancing tenants' rights with business considerations to achieve financial targets. Excellent interpersonal, communication and leadership abilities.
Skills
Property Management Expertise
Rent collection
Scheduling and Planning
Eviction Procedures
Business Administration
Database entry
Payroll Administration
Active Listening
Yardi,Appfolio,Rent Roll, Entrata
LIHTC
Payroll Oversight
Vendor Relationship Management
Experience
Renew Jordan Creek West Des Moines, IA
Leasing Agent
09/2023 - 03/2024
Answer multi phone lines, Assist residents with any problems, maintenance orders etc..,
Show and lease units
Assist the Assistant Manager and Manager in running the property and keeping occupancy up
Contacted tenants to collect overdue rent or to discuss other important issues.
Executed leases with new and returning tenants, collecting pertinent information for background investigations and credit checks.
Nebraska Furniture Mart
Customer Service Coordinator
01/2023 - 08/2023
Answer multi phone lines and connect with right department
Data entry, scanning, emails
Interacted with customers to provide and process information in response to inquiries, concerns and requests about services and products.
Worked with sales teams to understand processes and enhance after-sales support.
PEDCOR MANAGEMENT
Property Manager
08/2022 - 02/2023
Handled resident complaints and expedited maintenance requests.
Inspected properties regularly to identify deficiencies and schedule repairs.
Collected monthly assessments, rental fees, deposits and payments.
Issued non-payment notices to delinquent tenants in accordance with lease, county and state regulations.
Coordinated with maintenance and contractors to promote timely turnovers after move-outs.
Developed and maintained strong working relationships with owners and tenants to minimize hassle for both parties.
Exercised direct supervision over property staff.
Echo Electric Supply
Office Administrator
01/2022 - 06/2022
Interacted professionally with customers and inside personnel, answering questions and responding to phone and email inquiries.
Replenished office supplies, placing new orders for restocking to maintain inventory.
Filtered emails based on importance and escalated issues to leadership.
Created memos, letters and other documents, fostering internal and external communication.
Swiss Colonies
Remote Customer Service Rep
02/2021 - 02/2022
Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
Remained calm and professional in stressful circumstances and effectively diffused tense situations.
De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
Metro Property Mng
Portfolio Manager
10/2020 - 02/2021
Manage a portfolio of over 230 rental units
Handled resident complaints and expedited maintenance requests.
Inspected properties regularly to identify deficiencies and schedule repairs.
Collected monthly assessments, rental fees, deposits and payments.
Cambridge Court
Assistant Manager
10/2019 - 04/2020
Assist property manager with all aspects of running property
Ensured compliance with safety regulations and company policies.
Managed customer service inquiries and complaints in a timely manner.
Assisted in the development of operational strategies to ensure efficient and productive operations.
Perennial Properties
Property Manager
01/2018 - 07/2019
Handled resident complaints and expedited maintenance requests.
Coordinated with maintenance and contractors to promote timely turnovers after move-outs.
Issued non-payment notices to delinquent tenants in accordance with lease, county and state regulations.
Met with prospective tenants to show property and assess applications or sign leases.
Updated tenant and unit information to keep current in housing database.
Developed and maintained strong working relationships with owners and tenants to minimize hassle for both parties.
Education and Training
DMACC Ankeny, IA
GED
02/2000
Activities
Habitat For Humanity
Meals from the Heartland
References
References available upon request.
Contact this candidate