Customer Care Service
Resume:
Amanda Fortson
Lakeland, GA *****
*******@*****.***
Experienced customer service professional with over 5 years of expertise in providing exceptional virtual support and resolving customer inquiries efficiently. Skilled in utilizing CRM systems, managing high-volume communications, and maintaining customer satisfaction in fast-paced environments. Proficient in troubleshooting, conflict resolution, and delivering personalized service through phone, email, and chat. Self- motivated, organized, and committed to upholding the highest standards of customer care. Seeking to leverage my strong communication skills and customer-focused approach as a Virtual Customer Care Agent at Brenmar Associates LLC. Authorized to work in the US for any employer
Work Experience
Virtual Administrative Assistant
JS Drywall, LLC. – Lakeland, GA. January 2016 to Present
• Establish and maintain organized filing systems for both physical and electronic documents, ensuring accuracy and confidentiality.
• Draft professional correspondence including letters, memos, reports, and emails, meeting the standards set by management.
• Manage incoming calls, providing information and routing calls to appropriate personnel.
• Procure office supplies by monitoring inventory levels, placing orders, and expediting delivery to ensure seamless operations.
• Coordinate mailings, including sorting mail and preparing packages for shipping via courier or postal service.
• Process invoices using accounting software and prepare expense reports for executives.
• Conduct online research utilizing various search engines and advanced searching skills to support various projects.
• Schedule appointments and meetings, effectively managing calendars for both clients and internal staff.
• Monitor and report progress on assigned projects, ensuring timely completion.
• Foster a positive customer experience by promptly addressing inquiries and resolving issues.
• Collaborate with colleagues to streamline work processes and provide training as needed.
Personal Care Associate
ResCare Home Care – Valdosta, GA. May 2012 to October 2016
• Observation skills for physical, emotional and symptomatic changes in patient
• Proficient in delivering empathetic personal care support to elderly and disabled individuals within their residences.
• Assisted with activities of daily living including bathing, dressing, grooming, and medication management.
• Maintained accurate data records of client care services and monitored vital signs under medical supervision.
• Accompanied clients to appointments and provided emotional support and companionship.
• Collaborated with healthcare professionals and family members to develop individualized care plans.
• Performed light housekeeping duties and prepared meals according to dietary guidelines.
• Educated families on proper nutrition and provided guidance on maintaining good health.
• Responded promptly to emergencies and followed established protocols for patient care.
Skills
• Organized
• Detailed Oriented
• Technologically Proficient
• Confidentiality
• Time Management
• Communication
• Problem-Solving
• Attention to Detail
• Critical Thinking
• Problem-Solving
• Communication
• Time Management
• Empathetic
• Adaptable
Education
ASSOCIATE OF ARTS
ABRAHAM BALDWIN AGRICULTURE COLLEGE - Tifton, GA
February 2009
Certifications and Licenses
First Aid Certification
QIDP Certification
Contact this candidate