Customer Service Call Center
Resume:
Desirae Hanner
Sioux City, IA
**********@*****.***
OBJECTIVE
Qualified customer service representative with over 10 years in fast-place customer service and call center environments. Personable and professional under pressure. I am driven to exceed goals and build long term relationships with customers. Delivers positive experiences through high- quality customer care.
SKILLS
Skilled in call center operations. Multi-line phone operation proficiency. Exceptional workflow management. Avaya Software knowledge. Customer service awards. Reliable. Organized. Goal-oriented. Exceptional communication skills. MS Windows proficient. Word processing. Works well under pressure. Dedicated team player. Quick learner. EXPERIENCE
Tallulah Hardwood, Tallulah, LA - Administrator Assistant, Payroll
● Payroll
● Data Entry
● Answered phone
Verzani Farms, Ponca, NE - Heavy Equipment Operator 3-2019 to 7-2019
● Drove tractors (pan and box scraper)
● Moved dirt
● Variety of construction help
Bomgaars Corporate, Sioux City, IA - Data Entry
● Submitted orders to warehouse from stores
● Updated system pricing
● Added new items into system
KMEG/FOX44, North Sioux, SD - Master Control
3-2017 to 10-2018
● Perform on air switching for live events
● Prepare and check material for on air playback
● Anticipate and troubleshoot issues when they occur ALORICA, North Sioux, SD - Customer Service Rep
2-08 to 5-17
● Calmly attempts to resolve and de-escalate any issues
● Responds to requests for assistance and/or possible processing of credit card authorizations. Took escalated calls. Leadership Intern
● Talk to customers over the phone, email, online chat or social media to resolve their questions or concerns. Maintains and updates customer information as necessary
EDUCATION
Bellevue West High, Bellevue, NE- High School Diploma 1997
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