Customer Service Team Lead

ED Elicia De Leon

Big Spring, TX ***** 432-***-**** ***********@*****.***

PROFESSIONAL

SUMMARY

Friendly Head Cashier dedicated to increasing team performance and improving customer satisfaction. Successful track record in challenging, dynamic environments. Gifted manager and leader with strong communication, interpersonal and planning abilities. Friendly Head Cashier experienced in leading large teams with exceptional skill as trainer, team builder and project manager. Talented in accurately handling money, monitoring performance and resolving customer concerns in fast-paced environments. Quality-driven Cashier Team Lead with background training new cashiers and guiding employees. Patient and professional when leading others and improving staff skills. Expert at offering positive feedback and constructive criticism for upbeat atmosphere, smooth operations and ideal customer experiences. Versatile Clerk with reputation of balancing productivity and exceptional customer service. Committed to resolving issues and promoting customer loyalty to drive business success. Solid experience in cash handling, bookkeeping and computations. Motivated Cashier Team Lead with 10 years of experience training and encouraging new hires in busy retail locations. Proficient in break scheduling and task delegation. Comfortable handling customer-oriented or employee-instigated issues using soothing nature that prevents escalation. SKILLS Customer Service

CDL

Team Leadership

Work Task Prioritization

Complaint Resolution

Team Contribution

Transaction Approvals

Employee Scheduling

Adaptability and Dependability

Advising and Coaching

Special Assignments

Cash Register Operation

Inventory Records

Cash Handling

WORK HISTORY CASHIER TEAM LEAD 11/2015 to 08/2018

Yes Way Big Spring, TX

Trained team members on cash register operation and cash handling. Quickly and accurately counted drawers at start and end of each shift. Communicated with customers and team members to solve problems. Operated POS cash register and equipment to collect payments. Led opening and closing procedures and conducted cashier drops, cash control, and vault monitoring.

Supervised cashiers to boost customer service levels, check accurate balance for transactions, and promote smooth operations. Monitored areas for security issues and safety hazards. Interpreted and enforced operating instructions, procedures and safety rules.

Controlled merchandise zoning and monitored compliance with merchandising guidelines.

Generated routine reports and professional correspondence. Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.

Performed store opening, closing and shift-change actions and kept accurate shift-change logs.

Assisted customers by answering questions and fulfilling requests. Received and processed customer payments.

Helped customers complete purchases, locate items and join reward programs.

Restocked and organized merchandise in front lanes. Processed checks, cash and credit purchases or refunds. Increased customer loyalty and retention.

Trained, mentored and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions. Displayed new stock and rotated existing products. Educated employees on register use, merchandising and customer service.

Checked identification for proof-of-age for alcohol and tobacco sales. Resolved escalated customer disputes with special actions such as discounts.

Maintained stock within optimal levels to meet expected customer and sales levels.

Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.

Mentored new team members on POS system operation, customer service strategies and sales goals.

Analyzed purchases for signs of fraud.

Helped management develop employee improvement plans to motivate team members to higher levels of performance, skill and efficiency. Reviewed and resolved differences between accounting information and cash drawer.

Oversaw weekly and seasonal merchandising and signage changes to promote specific products.

Developed standard operating procedures.

Monitored self-checkout systems and provided assistance or intervention where required.

Built effective training and coaching strategies to optimize team performance.

Trained as [Job title] and provided back-up coverage to provide customers with optimal support.

Directed team of [Number] cashiers to maximize performance and deliver exceptional service to every customer.

Oversaw group of [Number] cashiers and service staff, supervising performance, correcting problems and boosting efficiency to optimize team operations and dynamics.

Set and updated employee schedules based on expected customer needs to meet coverage demands while controlling labor costs. Developed and implemented promotional strategies targeting overstocked, high-profit or nearly expired merchandise to move items and boost revenue.

Evaluated professionalism of checkouts every [Timeframe] and kep team members on top of cleaning tasks.

FIELD TECH 1 08/2014 to 05/2015

Texas Department Of Transportation Tx Dot Big Spring, TX Completed forms and documents related to air, soil and water samples. Used up to 50 pounds of force to lift, carry, push, pull or move objects. Responded to service requests during and after business hours. Deice Roads due to winter weather

Operate Loader,Roller,Dump Truck Water Truck

Redirect Traffic when accident occur cover pot holes patches CASHIER/ ASSISTANT IN TRAINING 10/2010 to 09/2013

Kwik Cash Big Spring, TX

Cleaned and sanitized cashier workstation and scanning area. Helped customers complete purchases, locate items and join reward programs.

Removed trash, swept and mopped floors for professional appearance. Cleaned, swept, mopped and disinfected shop area to maintain customer safety and health.

Trained new cashier team members in customer service and money handling processes.

Worked with other associates to support cashiers and management needs. Answered questions about store policies and addressed customer concerns.

Packed customer orders into boxes and bags, transferring to shopping cart.

Retrieved items for customers and verified prices. Helped clients transport large or bulky items into vehicles. Scanned store regularly for potential safety or operational issues and reported to management for resolutions.

Increased access to inventory by supporting merchandise stocking and search efforts.

Retrieved and disinfected customer shopping carts and baskets, organizing near store's front entrance for client use. Performed cash, card and check transactions to complete customer purchases.

Operated cash register to record transactions accurately and efficiently. Used POS system to enter orders, process payments and issue receipts. Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.

Maintained current knowledge of store promotions and highlighted sales to customers.

Checked identification for proof-of-age for alcohol and tobacco sales. Set up new sales displays each [Timeframe].

Demonstrated product features, answered questions, and redirected objections to highlight positive aspects.

Monitored self-checkout systems and provided assistance or intervention where required.

Learned [Job title] and [Job title] positions and provided backup at key times.

Conducted inventory counts by adding each item in stock and documenting in [System].

Solicited customers to purchase loyalty and item protection plans, successfully bringing in $[Amount] per month in new revenue. Lifted up to [Number] pounds at once and used forklift to move heavier loads.

CASHIERING TEAM LEAD 09/2010 to 03/2011

Texas Car Title And Payday Loan Services Big Spring, TX Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.

Helped customers complete purchases, locate items and join reward programs.

Performed store opening, closing and shift-change actions and kept accurate shift-change logs.

Assisted customers by answering questions and fulfilling requests. ACCOUNT SPECIALIST 02/2008 to 03/2010

Western Finance Big Spring, TX

Obtained pricing deals, negotiated contracts and solidified beneficial agreements.

Prospected for new customers in target areas or demographics to bring in new business.

Set up new customer accounts and updated existing profiles with latest information.

Adhered to standards of quality and service as well as all compliance requirements.

EDUCATION GED 04/2016

Kansas High School, Kansas, OK

LANGUAGES Spanish

Native or Bilingual

Contact this candidate