United States Options

Guadalupe Contreras

**** ****** *** *****. ***, Mira Loma, CA 91752 626-***-****

E-mail: dragflylvr@yahoo.

Objective:

The ultimate objective is to obtain a position with a reputable company that promotes personal and professional growth.

Other Experience and Skills:

Bilingual/Fluent in English and Spanish

Proficient in the following computer programs:

Microsoft Word, Microsoft Excel, Microsoft PowerPoint,\

Microsoft Office, Microsoft Outlook.

Purchasing agent/ shipping and receiving.

Receptionist.

Experience in the following computer programs:

STEP 1, Avante, Paradox . Typing 45-50 WPM, Proficient in Customer Service, Sales, and Problem Solving.

Empire Cleaning Supply/Equipment Coordinator July 9/2007 to present: Baldwin Park, CA

Maintex-Equipment Coordinator: 05-2005 to 07/06/2007_City of Industry, CA—Star crest Products of California-2001-2002—Parris CA

Experience:

Developed and deepened relationships with new and existing customers.

Maintained confidential information such as signature cards, and legal files for consumers and business customers, and associates.

Trained and coach associates (employees) when needed

maintained a high level of customer service, which also allowed me to meeting and exceeding customer’s satisfaction.

Held a great understanding of policies and procedures.

Created strategies to reach sales and customer service goals.

Phone etiquette – solved any concerns or questions that customers had with accounts.

Assisted in collecting on past due payment on account.

Maintained and coordinated Equipment sales and repairs.

Executed sales to signature customers to meet their needs.

Everest College 2009-present.

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