Customer Service Account Executive

EDUCATION

University of Memphis Memphis, TN

Bachelor of Arts: Communications (Expected December 2020)

-Cumulative GPA: 3.5

Memphis Douglass High School Memphis, TN

Bachelor of Arts: Communications Major (May 2012)

CERTIFICATIONS & TRAININGS

Databases & Software: Mac OSX, Microsoft Office Suite, Salesforce CRM

WORK EXPERIENCE

FedEx Memphis, TN

Inside Account Executive December 2018- Present

-Responsible for developing new business relationships while maintaining and strengthening existing customer affairs

-Introduces new corporate products and services to established clients

-Keeps clients updated on everchanging services

-Handles project execution actions consistently

-Coordinates interdepartmental coordination between the Outside Sales Department and Customer Service Department

-Presents relevant changes and updates to stakeholders

-Exercises good judgment in the administration of the official pricing program

Autonation Memphis, TN

Sales Consultant January 2017- December 2018

-Showed high proficiency (99%) on company product knowledge exams

-Achieved top sales generator status but exceeding monthly goals (+20%)

-Interacted with a large number of customers online, in person, and over the phone to foster a positive vehicle purchase experience

-Assisted and guided customers with their car buying process keeping the customer first

-Demonstrated communication, consultative, interpersonal, and organizational skills

-Maintained knowledge of all new and used inventory

Nike Memphis, TN

Quality Auditor June 2016- January 2017

-Evaluated production processes for compliance with quality standards

-Assisted in the development of auditing plans including scheduling

-Supported manufacturing and engineering by assuring production and shipment of quality products

-Lead quality audits and managed a small team of auditors

-Performed material and product evaluations and presented results

-Developed procedures, work instructions, and visual product standards

-Reported on team successes when quality expectations were exceeded

Standard Parking Plus Memphis, TN

Cashier November 2016- December 2018

-Computed bills for customers and made change /issued receipts after each transaction

-Counted revenue at the beginning of each shift to maintain starting total

-Provided customers with any assistance required upholding high standards of customer service

-Completed lost ticket forms

-Compiled daily revenue once a predetermined amount was reached

-Kept all records organized: amounts received, cars in/out of the facility, etc.

-Answered telephone in a prompt and courteous manner

-Solved any issues either independently or with the

Nike Memphis, TN

Material Handler June 2015 – June 2016

-Loaded boxes and containers onto conveyor

-Retrtieved full case cartons and stocked into reserve locations

-Ensured accuracy of packed customer order levels

-Prepared products for processing and visually verified physical appeance and condition of products

-Completed the packing and shipping process by scanning and completing material novements within the system.

VOLUNTEER EXPERIENCE

Salvation Army Angel Tree Annually

Evergreen Presbyterian Church Summer Camp Annually

MIFA Meals on Wheels Annually

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