Credit Card Customer Service

Spring Shelton

***** ********* ****. ***********, **. 77546 cell 979-***-****

**************@*****.***

AREAS OF STRENGTH

Efficient, dependable, organized, and detail oriented. Extremely professional individual, contributor, and team player. Exceptional customer service and communications skills. Capable of multi-tasking in fast paced environments with time constraints. Demonstrated ability to consistently exceed goals and thrive in a challenging environment. CAREER OBJECTIVE

Seeking a new career to use my skills and experiences efficiently; in addition, establish a position in new development emphasizing my marketing and management abilities. COMPUTER SKILLS

• Software: Word, Excel, Outlook, Publisher, Access, Adobe Acrobat, Typing EMPLOYMENT

Cellular Sales Seabrook, TX September 2016-Current Compliance Coordinator (full-time)

• Auto Lockouts (every morning by 8am including weekends)

• Build Cash Safe Report (before 9am)

• Build Credit Card Reconciliation (before 12pm)

• Process Credit Card Reconciliation

• Responsible for Loomis Warnings and Lockouts

• Tech Trade Warnings and Lockouts

• Credit Card Posting

• Credit Card and Check Refunds

• Sale corrections and auditing

• Assisting Reps with sale issues

• Processing

• Transfers

• Attendance verified for all sales reps in the market.

• Buyout Issues

• Off-Boarding

• Reports-daily/weekly/monthly reports to District Managers and General Managers Burnett Realty Friendswood, TX. July 2016-Current

Sales Agent (part-time)

Kroger Company Pearland, TX. June 2013 to July 2015 Co-Manager (full-time)

• Manage and Responsible for over 130 employees.

• Responsible for store sales budget, department budgets, goals, employee evaluations, schedules for all associates, coaching and promoting individuals who have a desire to grow with the company, Period Reviews, Department Action Plans, continued training on all updated requirements, accounting, opening, and closing stores.

• Safety and health inspection walks with auditors (making sure we always pass inspections).

• Receiving trucks and vendors in with product. Returns to vendors or warehouse on creditable product.

• Certified Food Safety Manager

• Detailed daily reports of sales, loss, over time, out of stocks, OSAT scores, ordering, over/under purchases for all departments, shrink percent and customer feedback comments.

• Responsible for Morning and Afternoon huddles. Talk about goals, achievements, promotions, daily standards, Friendly and Fresh, up-coming events and holidays. Etc.

• Responsible for leading MDA, Super Bowl of Hunger, United Way, Cancer Awareness, Cultural Council, Safety Council, Walk for Diabetes, Stuff the Bus, Charitable donations to local schools and benefits.

• Required to have knowledge and can explain operation statement, orders, purchase receipts, recalls, ELMS, E-Scheduling, KRONOS, Trans-view, daily and weekly sales reports, manager’s exemption report, merchandising operations and displays.

• Sanitation and Temperature Standards

• All department inventories.

• Required to travel for District Meetings, Store Meetings, Safety Meetings, Deep Dive Meetings, and any work-related meeting set by corporate or management. Laurel Court Alvin, TX. November 2011 to June 2013 Receptionist (full-time)

• Always operate a six-line phone.

• Greet visitors at the door with a warm smile and a helping hand.

• Take messages for all staff with as much information as possible.

• Lead tours for potential residents.

• Work alongside with Medical Records, H.R., Accounts Payables/Receivables, Social Services and Admissions.

• Responsible for taking viable information on Inquiry Logs on all referrals, conduct admission paperwork completed by admission date, attends daily department head meetings when filling in Admissions Position to update on new referrals, admissions, or concerns to obtain admission, attend In-Service meetings understanding patients care and management system, communication with ED, Admission Directors regarding any barriers in admission process.

• Keep aware of residents and their needs.

• Build strong and lasting relationships with visitors: Doctors, Nurses, Families, Residents

• Receive all incoming and outgoing mail: UPS FedEx, etc. Driveline Retail Houston, TX. February 2011 to November 2011 Merchant Representative (part-time)

• Schedule meetings for resets and displays of planograms for a variety of stores.

• Operate with outside vendors and store managers to organize and set up displays.

• Travel to multiple locations throughout the Houston area daily.

• Consistently completed work orders prior to due dates. Enterprise Rent a Car Houston, TX. April 1999 to February 2011 Branch Manager (full-time)

• Manage multiple sales, persons, and staff, conducting evaluations and goals of employees.

• Fleet management for multiple offices and airports; including maintenance, repairs and buy backs.

• Provide a variety of marketing tools based on cliental.

• Traveled for local and out of town sales meetings.

• Review credit of customers and set up new accounts.

• Establish and maintain relationships with accounts, including airport cliental and corporations.

• Provide general office duties such as answer phones, accounts payables and receivables.

• Consistently exceeded personal and overall office sales goals.

• Communicate well with potential client to generate new business.

• Research of businesses for their needs to assist in generating profitable relationships.

• Cold Calls and Marketing strategies for new and old referral sources.

• Follow up on any outstanding concerns for open accounts or potential new accounts.

• Responsible for budget and overall costs. (Marketing and branch overhead)

• Responsible for Market Planning, goals, targets, Happy Hours or Luncheons. EDUCATION

Degree in Business Management GPA: 3.8

Brazosport College – Lake Jackson, TX

Houston Calvary Bible College- Friendswood, TX

Gulf Coast Real Estate School-Friendswood, TX

DeVry University-Online

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