Customer Service Support

AISHA MARTINEZ

*****.**********@*****.*** 505-***-**** Farmington, NM 87401 WWW: Bold Profile

Summary

Adept at stocking and arranging merchandise in high-volume grocery establishments. Positive and outgoing team professional with team-player mentality.

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.

Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth. Skills

Safety Procedures Compliance

Unloading Deliveries

Flexible Schedule

Verbal and Written Communication

Packaging and Labeling

Product Stocking and Storage

Product Rotation

Customer Service

Heavy Lifting

Safety Procedures

Teamwork and Collaboration

Honesty and Integrity

Unloading Packages

Willingness to Learn

Box Cutter and Pallet Jack Safety

Grocery Standards

Store Appearance

Positive Attitude

Strong Work Ethic

Training and Mentoring

Customer Satisfaction

Self-Motivated

Creative Thinking

Problem Solving

Microsoft Office

Cash Register Operations

Staff Supervision

Credits and Refunds

Customer Assistance

Credit and Cash Transactions

ID Verification

Customer Support

Understanding Customer Needs

Building Customer Trust and Loyalty

Computer Skills

Promoting Brand and Company Identity

Experience

08/2023 - Current

Albertsons Grocery

Store

Durango, CO

Produce Assistant

Stocked, rotated and faced products with attention to product quality and expiration dates. Rotated stock to maintain freshness.

Greeted customers and offered to help locate produce items. Monitored work environment to maintain safety, cleanliness and organization. Opened boxes and stocked products in appropriate sections.

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Loaded, unloaded and moved heavy products using material loading equipment. Built displays and arranged department products to create attractive presentations, highlighting featured and seasonal items.

Updated pricing and sales signs to promote merchandise. Checked delivered merchandise and order information to verify shipment accuracy. 01/2022 - 11/2023

Safeway

Farmington, NM

Receiving Associate

Reviewed work orders to check correctness of deliveries. Compared shipment contents with paperwork to support inventory accuracy and records management.

Liaised with vendor representatives to rectify damages and shortages. Rejected deliveries containing damaged items or shortages and corresponded with shipper to rectify issues.

Operated forklifts, hand trucks, or other equipment to load, unload, transport and store goods. Checked customer orders, labeling and documentation prior to shipment to avoid delays. Organized deliveries by sorting and stocking receivables 05/2023 - 08/2023

Albertsons Grocery

Store

Farmington, NM

Head Clerk PIC

Processed sales transactions to prevent long customer wait times. Delivered high-quality customer service through deep commitment to knowledge and performance.

Supported office clerical functions using word processing and other software, email and office machines.

Communicated with customers and employees to answer questions or explain information. Followed confidentiality rules to preserve data quality and reduce potential information compromise.

Operated photocopiers and scanners, facsimile machines and personal computers. Communicated with customers, employees and vendors to answer questions and address complaints.

Collected, counted and disbursed money to complete basic bookkeeping and banking transactions. 03/2023 - 04/2023

Welbrook Transitional

Rehabilitation

Farmington, NM

Receptionist

Answered and directed incoming calls using multi-line telephone system. Served visitors by greeting, welcoming and directing to appropriate personnel. Sorted incoming mail and directed to correct personnel each day. Screened and verified visitors for identification credentials and purpose of visit to maintain security of personnel and office environment.

Greeted customers, answered general questions and directed to appropriate locations. Monitored reception area to provide consistently safe, hazard-free environment for customers. Protected clients' rights by maintaining confidentiality of personal and financial information. Operated telephone switchboard to answer, screen and forward calls to appropriate personnel. 07/2021 - 04/2023

Safeway

Farmington, NM

Drive Up & Go Manager

Bagged groceries carefully to keep products in perfect condition, separated fragile products and kept frozen and perishable foods cold or fresh.

Satisfied customers with quick, accurate service under tight deadlines. Exceeded customer expectations consistently as evidenced by highest feedback ratings, frequent repeat customers and increasingly high tips.

Cultivated close relationships with customers, built loyal clientele and went extra mile in deliveries. Secured and stored items until customer pickup.

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Greeted customers and answered product or service questions. Completed pickup and shopping orders for customers within local area. Listened to customer needs to identify and recommend best products and services. Suggested comparable products to replace out-of-stock items. Enhanced team member performance through use of strategic and tactical approaches, motivational coaching and training.

02/2020 - 04/2023

Safeway

Farmington, NM

Floral Clerk

Organized, tagged and displayed new products for customers. Provided customers with information about proper care of different flowers and plants. Reordered and restocked supplies such as ribbon and raffia. Processed new flower and greenery shipments by stripping leaves below waterline, cutting new flowers, mixing flower food solutions and filling floral containers with food solutions. Processed sales transactions via cash register and telephone orders. Watered plants and cut, conditioned and cleaned flowers and foliage for storage. Promoted customer satisfaction by recommending flower pairings and greenery options for floral arrangements.

Communicated clearly and effectively with customers to determine type of arrangement desired, occasion and date, time and location for each arrangement needed. Maintained portfolios of artistic work to demonstrate styles, interests and abilities. 07/2018 - 04/2023

Safeway

Farmington, NM

Cashier

Operated cash register or POS system to receive payment by cash, check and credit card. Accepted cash and credit card payments, issued receipts and provided change. Answered customer questions and provided store information. Collected payments and provided accurate change.

Delivered high level of customer service to patrons using active listening and engagement skills. Completed daily recovery tasks to keep areas clean and neat for maximum productivity. Worked closely with front-end staff to assist customers. Trained new team members in cash register operation, stock procedures and customer services. Processed sales transactions to prevent long customer wait times. Helped with purchases and signed customers up for rewards program. Discounted purchases by scanning and redeeming coupons. Verified customer age requirement for alcohol or tobacco purchases. Processed refunds for worn, damaged and broken merchandise. Education and Training

05/2014

Many Farms, AZ

High School Diploma

Many Farms High School

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