Customer Service Motor Vehicle
Resume:
RYAN
SCHERFF
Imperial, MO
*******@*****.***
https:/www.linkedin.com/in/ryanascherff
https://twitter.com/ryan82scherff
SUMMARY
Possess a Bachelor of Arts degree in Media Communications and expertise in Microsoft Excel, customer service, and bookkeeping. Looking to leverage my knowledge and experience into a role within your company.
EXPERIENCE
Enterprise Fleet Management
License and Title Coordinator AUGUST 2022 – PRESENT
oAct as primary contact for license & title administrative needs for assigned state(s)
oReview documents submitted for each request to ensure title and registration is issued correctly
oProcess vehicle initial registrations & renewals
oDevelop and maintain relationships with internal teams, state motor vehicle departments and license & title services
oMonitor vehicle registration and renewal status with state motor vehicle departments and license & title services
oTroubleshoot license & title problems for customers and internal teams
oNegotiate state motor vehicle department and license & title service processing fees
oAct as the liaison between customers, internal teams, and state motor vehicle departments
oReview current processes and look for efficiencies and enhancements
Suzanne’s Little Folks Daycare
Bookkeeper MAY 2006 – FEBRUARY 2023
oHandle the preparation and distribution of year-end fee sheets.
oReview multiple financial reports and correct any errors.
oManage the preparation of financial reports for tax purposes.
oCreate financial sheets for the new year.
The Home Loan Expert, LLC
Sr. Loan Processor OCTOBER 2016 – JULY 2022
oProcessed a pipeline of 50-60 conventional, FHA, VA, USDA, non-confirming, and non-QM loans while adhering to government agency standards.
oResponsible for overseeing the entire loan processing cycle, and served as a liaison between the loan officer, borrower, and underwriter.
oReviewed financial statements and contacted institutions and borrowers to clarify details.
oPrepared documents for underwriting by verifying credit reports, appraisals, and other third-party information.
oReviewed loan files for completeness. Identified missing documentation and generated condition lists for borrowers.
oPromptly handled any conditions sent from the underwriting department.
oMaintained frequent communication with borrowers to provide an exceptional level of customer service.
oWorked in partnership with loan officers and multiple departments to ensure files were handled efficiently and effectively.
oMaintained compliance with regulatory and secondary market guidelines.
Special Projects Manager/Bookkeeper/Notary FEBRUARY 2015 – OCTOBER 2016
oAssisted the loan processors by ordering payoffs, employment verifications, and homeowner insurance updates.
oGathered the lead sheets from all Sr. Account Reps to create denial percentage report.
oReconciled the credit card receipts and invoices from all lead sources against the monthly credit card statement to make sure they balanced.
Key Accomplishments
oCompleted the necessary steps to become a notary public.
oNegotiated the internet contract for the office and managed the installation.
Sr. Account Representative/Special Projects Coordinator MAY 2013 – FEBRUARY 2015
oAccepted new loan applications and was responsible for establishing contact with potential borrowers.
oEnsured accuracy of intake information and provided borrowers with detailed information regarding the loan process.
oAssisted loan officers in lead generation, document collecting, and communication with borrowers.
Key Accomplishments
oCreated a spreadsheet used to track denial percentages from all lead sources.
oNegotiated the printer contract for the office and handled the printer account.
Wells Fargo Advisors
Securities Operations Specialist II MARCH 2004 – MAY 2013
oPrepared morning reports and handled the training of new associates.
oWorked Closely with multiple departments and answered both internal and external calls and emails.
Key Accomplishments
oReceived review scores that were at and above the expectations for the role.
oCreated the process of turning a DVP account into a Prime Broker Account.
oReceived two letters of recommendation and was promoted multiple times.
EDUCATION
Webster University AUGUST 2000 – MAY 2005
Bachelor of Arts in Media Communications
Received a bachelor’s degree in media communications, in addition I earned a combined 28 credit hours in finance, accounting, or other business-related courses.
SKILLS
Excellent customer service, problem solver, strong work ethic, proficient in Microsoft Office,
works well with a team or individually, proficient in Encompass, types 75 WPM, quick learner,
detailed oriented, punctual, and able to multi-task.
ACTIVITIES
My son was born with the most common birth defect. He was born with a Congenital Heart Defect also known as CHD. Six months after his birth and right before what they call his full repair surgery, I started running to raise awareness for him and kids like him. I have been working closely with The Children’s Heart Foundation in any way possible to spread awareness about this condition that has no cure. I also started two Facebook pages in this same time frame. The main page FightJaxFight has over 3,000 followers and the other page CHDNation has over 1,000 followers. This is where my passion lies.
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