Property Manager Management

GLENDA CRESPO

* *********@*****.*** ( 650-***-****

PROFESSIONAL PROFILE

Diligent, reliable Community Manager Property Manager with demonstrated accomplishments driving exceptional resident satisfaction while spearheading community and property operations. Laser-focused, committed, energetic property professional with expert skills in community management, tenant relations, staff supervision, preventative maintenance, capital projects, and cost reductions. Proficient at identifying and resolving process gaps to ensure seamless operations and performance excellence. Master relationship builder, cultivating relationships with diverse populations to attain the highest level of customer service. Bilingual in Spanish / English read, write, and speak. AREAS OF EXPERTISE

• Leadership & Management

• Property Management

• Real Estate Management

• Tenant Relations

• Cross-Functional Collaboration

• Operational Excellence

• Team Oversight

• Operating Reports

• Maintenance Management

• Preventative Maintenance

• Capital Projects

• Site Inspections

• Property Management System

• Vendor Relationships

• Training & Coaching

• Creative Problem Solving

• Customer Service

• Presentation Skills

• Internal Reports

• Regulatory Compliance

• Written Communication

CAREER HISTORY

PROPERTY MANAGER, Gumtree Apartments WM Investments, LLC – San Jose, CA 02/2015 – Present Direct property management for a 44-unit apartment complex generating revenue of $90K+ monthly, sustaining 100% leasing capacity by leveraging strong sales acumen and pre-renting vacant units. Oversee maintenance requests, leasing programs, vendor relationships, and process improvements. Ensure full compliance with policies and procedures. Steer strategic safety efforts including working with local police to preempt safety concerns and install cameras in strategic areas.

• Overhauled the appearance and visual appeal of the property to ensure an immaculate community appearance while overseeing new capital projects, updates to facilities, and outdoor improvements

• Remodeled 90%+ of units, investing $1.75M while overseeing all contractors and trades; hired, screened, sourced, and managed vendors to keep costs within budget, achieve deadlines, and pass 100% of inspections

• Reduced property and maintenance costs by 40%+ by utilizing internal staff, renegotiating vendor contracts, eliminating contracts, streamlining processes, and implementing preventative measures to decrease fees

• Implemented a new property management software in <one month to boost efficiency and productivity, expediting and tracking work orders, elevating communications, and strengthening reports and management

• Lessened delinquency rate to <1% by communicating with residents and capturing 85% of rental payments online

• Championed high resident satisfaction by cultivating strong tenant relations, retaining 95% YOY

• Replaced the entire property management crew and consolidated 4-5 positions into one maintenance role

• Negotiated project bids and supervised contractors on maintenance upgrades from inception to completion

• Worked with private owners and vendors to stimulate a 150% increase in revenue over 3 years

• Streamlined processes and built relationships with vendors to reduce completion time by 30%+

• Created a quarterly newsletter for tenants to include community events/resources and updates on activities

• Boosted resident satisfaction by orchestrating quarterly resident events MEDICAL TECHNICIAN (contract) The Blood Guys – San Jose, CA 08/2014 – 12/2017 Delivered quality support at El Camino, Good Samaritan, and San Jose Regional Hospitals by prepping tools for surgeries and ensuring proper recycling of blood cells for patients.

• Selected by an El Camino physician to assist with the launch of a sleep disorder clinic, growing the practice from a zero base to 30-50 patients per week

• Increased the provider caseload from 5 to 15 surgeons within 12 months of employment

• Surpassed the goal of 10–15 cell saver transfusions per week to 20+ per week

• Monitored and maintained medical supplies for 3 hospitals

• Worked closely with the anesthesiologist during surgery to ensure accuracy of patient blood loss GLENDA CRESPO * *********@*****.*** ( 650-***-**** page 2 INDEPENDENT CONTRACTOR Home Care for Muscular Dystrophy Client – Mountain View, CA 09/2012 – 08/2014 Led quality home care services for a muscular dystrophy client. Maintained, calibrated, and sterilized respiratory equipment and medical supplies. Scheduled routine and ad hoc medical appointments. Planned, shopped, and prepared meals on a daily/weekly basis. Assisted with personal finances by negotiating bills and closing accounts as requested. OFFICE MANAGER (contract role) Indian Health Center of Santa Clara Valley – San Jose, CA 08/2011 – 08/2012 Headed a team of 9 employees to include conducting meetings, training, and coaching to success for a nonprofit organization serving up to 50+ clients per day.

• Identified/averted internal theft by creating a checks/balance system to collect fees and lift revenues by 60%+

• Assessed clinic flow and streamlined processes resulting in improved employee attendance of 25%

• Lifted patient satisfaction by improving wait times by 20% from registration to checkout

• Created processes for accountability and professional career paths for staff

• Coordinated a volunteer pool to include recruiting, scheduling, and training 100% of the volunteers

• Monitored and approved employee hours via ADP (Automatic Data Processing)

• Verified a myriad of insurances for eligibility purposes INSTRUCTOR (Medical Coding) (contract role) San Jose City College – San Jose, CA 02/2012 – 06/2012 Taught theories/fundamentals of medical coding, billing, and electronic medical records to 20 students. Achieved high student retention while improving attendance by 95%. Collaborated with cross-functional teams to drive student success. ON-SITE COMMUNITY MANAGER Casa De Cedros Apartments – San Jose, CA 05/2011 – 05/2013 Presided over property management for a 56-unit apartment complex, ensuring high resident satisfaction and engagement. Adhered to community guidelines, policies, and procedures. Worked directly for the owner.

• Attained full capacity on 56 units 95% of the time by improving resident satisfaction and processes

• Stimulated a 10% increase in revenue by identifying and implementing marketing strategies with private owners

• Streamlined processes and renegotiated contracts with complex vendors to reduce costs by 45%

• Initiated a summer program for children, educating them on safety and participation in maintaining the community

• Orchestrated movie nights and other events to foster an improved sense of community PROGRAM DIRECTOR Carrington College – San Jose, CA 12/2007 – 08/2011 Oversaw a high-impact vocational training program that provided credentialing for 100+ medical assistants per year. Led a team of 6 and retained 90% year over year. Hired and trained all 6 personnel. Implemented a weekend tutoring class that drove improved academic performance. Created program policies and procedures.

• Expanded the program from a single morning class to 3-4 classes per day

• Completely revitalized the curriculum, adopting best practices aligned with industry standards to improve the reputation of the school and attract additional students

• Captured student growth, expanding to 50-80-200 students over 4 years

• Initiated opening of additional modules by sustaining continually high retention and attendance

• Recruited and trained 4 additional staff following the surge in student attendance

• Increased externships by 60% by coordinating the unique needs of doctor offices and aligning with student skills

• Earned a key promotion from an instructor role by doubling the number of program participants in <one year VOLUNTEER EXPERIENCE

Volunteer, Annual Thanksgiving Event Frankie Johnnie & Luigi Restaurant – Mountain View, CA (2009 – Present) Volunteer, Art & Wine Festival Mountain View Chamber of Commerce – Mountain View, CA (2005 – Present) Volunteer, Cops & Gobblers Thanksgiving Outreach Mountain View Police Dept – Mountain View, CA (2002 – Present) Liz Kniss Campaign Volunteer Santa Clara County Board of Directors – Mountain View, CA (2000) EDUCATION & CERTIFICATIONS

Bachelor of Science (BS): Business Management University of Phoenix – San Jose, CA California Certified Resident Manager California Apartment Association (expires 2025) NCMA National Certified Medical Assistant – San Jose, CA (since 1997) CPR/BLS Healthcare Worker Certified American Red Cross TECHNICAL SKILLS

MS Office Suite (Word, Excel, Access, Outlook, PowerPoint), Eclypse, Yardi, Appfolio, Time-Matters, ADP, Google Workspace, Adobe

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