Customer Service Representative
Resume:
Rhonda Askew
Valdosta, GA *****
******@*****.***
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Work Experience
Customer Service Representative
Inktel Contact Center Solutions - Orlando, FL
November 2023 to Present
• Provided excellent customer service to resolve customer complaints in a timely manner.
• Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
• Answered customer inquiries and provided accurate information regarding products and services.
• Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
• Tracked orders from start to finish to ensure timely delivery of goods or services.
• Demonstrated excellent communication skills in resolving product and consumer complaints.
• Developed strong customer relationships to encourage repeat business.
• De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
• Consulted with customers to resolve service and billing issues.
• Asked probing questions to determine service needs and accurately input information into electronic systems.
• Upheld quality control policies and procedures to increase customer satisfaction.
• Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
Customer Service Representative
Continuum Global Solutions - Boise, ID
June 2021 to August 2023
• Answered customer inquiries and provided accurate information regarding products and services.
• Provided excellent customer service to resolve customer complaints in a timely manner.
• Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
• Maintained detailed records of customer interactions, transactions and comments for future reference.
• Tracked orders from start to finish to ensure timely delivery of goods or services.
• Remained calm and professional in stressful circumstances and effectively diffused tense situations.
• Demonstrated excellent communication skills in resolving product and consumer complaints.
• Developed strong customer relationships to encourage repeat business.
• De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
• Educated customers on special pricing opportunities and company offerings. Customer Service Associate Cashier
Enmarket - Valdosta, GA
December 2019 to June 2021
• Greeted customers upon arrival and assisted them with their inquiries.
• Processed payments using cash registers and credit card machines.
• Organized merchandise in the store to ensure items were easy to locate.
• Stocked shelves, displays, and coolers with products.
• Provided excellent customer service by listening to customer needs and responding accordingly.
• Verified age for alcohol purchases according to state regulations.
• Performed daily opening and closing duties such as counting money, balancing cash drawers, and organizing paperwork.
• Ensured all areas of the store were clean and organized at all times.
• Promoted special offers and discounts throughout the store.
• Handled cash accurately during each shift.
• Handled large amounts of cash and balanced cash drawer daily within prescribed balancing guidelines. Customer Service Representative
Concentrix - Valdosta, GA
November 2018 to December 2019
• Answered customer inquiries and provided accurate information regarding products and services.
• Provided excellent customer service to resolve customer complaints in a timely manner.
• Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
• Tracked orders from start to finish to ensure timely delivery of goods or services.
• Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
• Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
• Remained calm and professional in stressful circumstances and effectively diffused tense situations.
• Demonstrated excellent communication skills in resolving product and consumer complaints.
• Developed strong customer relationships to encourage repeat business.
• Consulted with customers to resolve service and billing issues.
• Set up and activated customer accounts.
• Asked probing questions to determine service needs and accurately input information into electronic systems.
• Informed customers about billing procedures, processed payments and provided payment option setup assistance.
Customer Service Representative
CDK Global - Valdosta, GA
August 2016 to November 2018
• Provided excellent customer service to resolve customer complaints in a timely manner.
• Maintained detailed records of customer interactions, transactions and comments for future reference.
• Answered customer inquiries and provided accurate information regarding products and services.
• Resolved complex problems by working with other departments to provide solutions that meet customer needs.
• Developed strong relationships with customers by providing personalized assistance and support.
• Remained calm and professional in stressful circumstances and effectively diffused tense situations. Education
High School Diploma
Valdosta High School - Valdosta, GA
May 1998
Wiregrass Technical College - Valdosta, GA
Skills
• Data Entry
• Multi-Task Management
• Paperwork Processing
• Problem-Solving Abilities
• Product Knowledge
• Courteous Demeanor
• Complaint Resolution
• Order Processing
• Appointment Scheduling
• Shipping and Receiving
• Inbound and Outbound Calling Understanding
• Time management
• Technical Support
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