Technical Support Senior Manager

…Continued…

WILLIAM MORRIS

****.********@*******.*** • 303-***-**** • linkedin.com/in/bill-morris-227b8b28 Network Management Profile

Multifaceted technical 3-decade career with extensive track record of innovation and success Solutions-oriented, technically sophisticated Network Manager with extensive hands-on experience in Carrier-based network management, maintenance, administration, security, training, and technical support. In-depth knowledge of network technologies, architectures, and platforms, with the ability to apply them to the strategic benefit of the organization / client. Proven ability to successfully streamline, optimize, and maintain network functionality, performance, and recoverability in mission-critical environments. Adept at prioritizing activities, defining procedures for optimization, and achieving defined objectives. Network Engineering / Project Management / Team Leadership / Technical Support / Problem Resolution / Vendor Management PROFESSIONAL EXPERIENCE

(Formally known asTW Telecom Level 3/ CenturyLink)Lumen Littleton, CO Manager Infrastructure (Internal Network Services- Data Center A&E) 12/2018-12/2023 Supported five internal corporate data centers network infrastructure.

Successfully led a modernization effort of 300 core routers and switches in support of 100g high density compute infrastructure.

Led Modernization of corporate headquarters Wi-Fi, successfully implementing Wi-Fi 6 technology and establishing go-forward standard for future targeted sites.

Collaborated with security on a successful implementation of 8 Palo Alto firewalls supporting new 100g capabilities.

Achieved CMMC compliance with a deployment QFX core routers enabling encryption capabilities in support of government DMZ’s within the data centers.

Senior Manager Internal Network Support - Hybrid Cloud Ops Tier 3 support of all CenturyLink/Level 3 internal management networks; Complex environment with cost, manageability, and quality issues

Managed the MOSS Operations organization, which oversees the maintenance and repair of the Global Management Network. The MOSS Ops Engineering team is responsible for support of the OSS networks for all Level 3 sites, data centers, campus Wi- Fi networks, and management connectivity for all the production networks (Transport, VoIP, and IP) globally throughout the U.S. LATAM, APAC and EMEA.

Successfully led integration effort delivering the roadmap for the Corporate IT Organization internal networks and consolidation for North America, LATAM and EMEA. Presented to executive leadership and received Capex approval for implementation.

Consolidated and modernized core network infrastructure improving data center reach, resiliency, reliability and reducing critical outages.

Successfully led strategic management network separation as part of a mandated divestiture of assets related to a $5B sale of legacy CenturyLink local footprint to newco Brightspeed. Level 3 Littleton, CO

Senior Manager Network Assurance IP Metro-E NOC 3/2014-12/2018 Promoted to Senior Manager Tier2/Tier3 Network Assurance

Responsible for the health and availability of the Core and Metro-E IP networks for a top 5 business services network provider.

Provided 7x24x365 team of highly technical professionals managing state of the art architectures to extremely high-performance metrics.

Responsibilities included Network facing performance management, metrics, and organizational evolution. TW Telecom, Greenwood Village, CO

Manager Network Assurance- 6/2011-3/2014

Tier 2-3 NOC Manager with 20 direct reports and 3 disciplines: Optical Transport, Data/IP, and TDM/Switch/VoIP. Responsible for the nationwide monitoring and network reliability of the TW Long Haul, Metro Ethernet, IP/MPLS and backbone infrastructure. Maintenance and network support and of all TW telecom’s Transport, TDM-Switch/VoIP, and Data/IP network elements. Work closely with TW field operations teams to restore service to network outages and fiber cuts. Championed network health initiatives to reduce network outages and minimize customer impacts.

Oversaw operational procedures and process improvement, staffing requirements, and development/training on employees at all levels.

Facilitation and training support of process updates and training initiatives.

Partnered in development of Severe Weather Preparedness Checklists and coordinated preparation with Customer, Field, and Network Operations Team with Business Continuity and Disaster Recovery Team.

Implemented processes to analyze alarms and provided recommendations for auto-ticketing of critical and potentially service impacting events.

Championed an initiative to implement alarming and auto-ticketing of syslog events (Cisco and Juniper) to identify potentially service impacting events and resolve issues seamlessly to customers.

Collaborated in the development of process trainings to improve DDoS alert response for security segment. PRIOR WORK HISTORY

AT&T, Denver, CO

Manager Network Operations - Global Service Assurance Network Engineer / SME

Senior Technician

AT&T Network Systems/Lucent Technologies /

Systems Technician,

Technical Support

EDUCATION AND CREDENTIALS

West Chester University, City, PA

Chubb Institute of Computer Technology, Parsippany, NJ Computer Programming and Operations Certification

Six Sigma

Yellow Belt (Expired)

Green Belt (Expired)

TECHNICAL PROFICIENCIES

Platforms: Windows, Mac OS, Unix, Load Balancing Citrix NetScaler, and F5 Networking: Cisco 7K,9K, NXOS, ACI, Juniper MX, EX, and QFX, OSPF, BGP, Aruba Wireless AP’s and Controllers, NetBrain, Splunk, SolarWinds.

Tools: Word, Excel, PowerPoint, Outlook, and Teams

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