Human Resources Systems Engineer

Gary John Müller

Curriculum Vitae

*** ******** **, ********* *****

Mobile : 803-***-****

E-mail : ****.******.****@*****.***

As an Infrastructure Solutions Architect and being involved in numerous Enterprise projects and the management thereof, I have substantial project management, IT management and Solutions management experience. These being solidified with the CPMD (Certificate Program in Management Development) qualification from Witwatersrand University Business School. Similarly in Business Strategy, Human Resources and Business Finance, including Microsoft qualifications.

I have the experience to manage an entire IT infrastructure inclusive of Hardware, Software, Personnel, project teams, Data mining an analysis, etc.… for enterprise organizations of over 5000 employees.

In my 30 years IT experience I have kept abreast of technical advancement to effectively provide service to my customers and provide meaningful insight to business requirement and growth.

Employment History:

11/2023 – Current

IT Management Consultant at Scania Americas (Mexico, Argentina, Chile, Peru, Brazil)

Consultant Position working remotely providing IT ERP Application backoffice support and training for onsite staff.

10/2015 – 09/2023

IT Applications and Systems support manager at Scania South Africa

Permanent position at Scania a large International corporation (7000 + employees) in Automotive industry

Started as IT Systems engineer, prompted to application systems engineer, then promoted to IT Applications and systems support manager during my 8 years at Scania

Duties and responsibilities:

Manage all IT Business applications and provide support to staff

Create and deploy Power Automate solutions

Create and deploy PowerBI analytics reports

Manage System Integrations ( Office365 and Dymanics365) and propriety software system integrations.

Manage IT projects

Provide mentorship to staff and Provide training

Manage IT infrastructure services

Manage SQL database and server environments

Manage DR (Disaster Recovery) infrastructure and testing

Data Mining and analytics and data compliance

Maintain GDPR, and POPI compliance ( protection of personal information and data classification)

05/2010 – 09/2015

Senior Server Engineer at EOH (bought out Faritec service delivery team – lateral move to new company)

Permanent position at EOH, a large company (2500-3000 employees) in the Information Technology sector in Bruma, South Africa (Gauteng).

Duties and responsibilities

Manage all IT systems, including LAN and WAN systems.

Work in close contact with a company’s Networks department

Support, monitor, test and troubleshoot hardware and software problems.

Performing and coordinating effective installation and performance of advanced operating system hardware and software on servers.

Install new software releases, system upgrades, evaluate and install patches and resolve software related problems.

Support and maintain end user requirements, including troubleshooting, account maintenance and training.

Plan and perform appropriate procedures, documentation, inventory assessment, and other procedures related to IT.

Maintain, monitor, analyze system components and make recommendations regarding computer system security, monitor network, computer and disk utilization.

Play a lead role in developing and implementing an IT disaster recovery plan.

Conduct software and hardware evaluations, provide technical analysis and implement systems to meet the company’s IT goals.

Develop a strategic IT plan to meet the requirements of a customer’s overall growth plan to be reviewed on a regular basis with Management and adjusted as necessary.

Work with a team to automate management tasks, streamline processes and perform standard administration functions as needed.

Microsoft Exchange Server maintenance

Database reporting, i.e SQL reporting services, Crystal Report design and maintenance

Project Management and Project rollouts

06/2007 – 04/2010

Configuration Administrator at Faritec

Permanent position at Faritec, a medium company (200-600 employees) in the Information Technology sector in Rivonia, South Africa (Gauteng).

Duties and responsibilities

Data Warehouse support and BI development of cubes and reports within SQL for all clients.Administration of Heat and development of reports within Heat for Faritec clients.

Develop, maintain and supporting of custom developed solutions for clients (eg. Intranet, Internet sites)

SQL Database Administration, Marval Configuration for existing and new clients.

Present & Implement ITIL aligned process plan to configure and maintain CMDB for clients.

Present resource plan to support service catalogue and customer requirements.

Define key performance indicators as well as metrics reports and present the improvement thereof.

Client based backoffice server support and infrastructure solutions.

01/2004 – 06/2007

Helpdesk Team Leader at Faritec

Permanent position at Faritec, a medium company (200-600 employees) in the Information Technology sector in Rivonia, South Africa (Gauteng).

Duties and responsibilities

First and second line telephonic / remote support helpdesk support

Crystal report design, HEAT administrator, Company Intranet design hosting and maintenance, various Intranet applications connecting to SQL server, all Crystal report design and distribution for clients. Call escalations.

01/2003-01/2004

IT Consultant at Enterprise Connection

Contract professional position at Enterprise Connection, a small/medium company (101-200 employees) in the Information Technology sector in Rivonia, South Africa (Gauteng).

Duties and responsibilities

Contracted to provide IT support to corporate clients, development of company intranet and maintenance thereof.

Training for clients on custom propriety applications

02/1997-01/2003

Group IT Manager at NMG Consultants and Actuaries

Permanent management position at NMG Consultants and Actuaries, a small/medium company (101-200 employees) in the Information Technology sector in Randburg, South Africa (Gauteng). Benefits: medical aid, provident.

Duties and responsibilities

Complete management of IT infrastructure.

Development of Intranet, management of Internet site. Management of IT outsourcing partner. Management reports. Director meetings re future IT proposals. Monitoring of IT expenses. Monitoring of IT systems for redundancy, upgrades, licenses etc.

development of in-house applications.

Monitor of security access on servers. Maintenance of supplier relations.

Budget analysis. Systems analysis.

Maintenance of NT and 2003 domain, SMS server, Exchange server,IIS, SQL server,ISA server, File servers, mail content filter scanning. Antivirus definitions file updates and automatic distribution to workstations. Account management, Goldmine implementation and maintenance.

07/1994 – 02/1997

Group IT Manager at Ellies Electronics

Permanent professional position at Ellies Electronics, a small/medium company (101-200 employees) in the Information Technology sector in Selby, South Africa (Gauteng). Benefits: company vehicle, medical aid, provident.

Duties and responsibilities

Management of entire IT infrastructure.

Server and desktop support

Internet and Intranet development

management reports

maintenance of supplier relations

I did the complete setup of the IT infrastructure for Pyramid Conference and Venue centre, from sourcing IT equipment to the setup, installation and configuration of all computers, Including doing the network cabling myself. I also created their internet site www.pyramidvenue.co.za

Maintenance of NT domain, Exchange server, SQL server, File servers, IIS, proxy server, mail content filter scanning. Antivirus definitions file updates and automatic distribution to workstations. Account management

01/1992-07/1994

Senior Technician at Open Connect Solutions

Permanent mid career (above 2 years) position at Open Connect Solutions, a small company (21-100 employees) in the Information Technology sector in Johannesburg, South Africa (Gauteng). Benefits: Medical aid,provident,company vehicle, petrol.

Duties and responsibilities

Monitor of electronic gateways for financial transactions. Maintenance of client WANs.

IT Support for clients - desktop and server.

24 hour standby for critical financial applications.

Instrumental in rollout of Concor Technicrete WAN, instrumental in rollout of Clinic Holdings WAN from project plan to completion. Instrumental in rollout of point of sale systems for Marula Sun (Sun International contract).server maintenance for the ABSA cash focus servers-located at ABSA head office.

Maintenance of NT domain, Exchange server, SQL server, File servers, IIS, proxy server, mail content filter scanning. Antivirus definitions file updates and automatic distribution to workstations. Account management

02/1990-01/1992

Senior Controller at Chubb Alarms

Permanent entry level (up to 2 years) position at Chubb Alarms, a medium/large company (201-1,000 employees) in the Safety, Security & Defence sector in Milpark, South Africa (Gauteng). Benefits: Medical aid, provident fund.

Duties and responsibilities

monitor alarm activations and assign response vehicles to the alarm activations. Liaison with customer and police services

Software Skills

Current

Extensive Experience

Microsoft PowerBI tools, Bi Reports, PowerAutomate, Power Apps ( 48 Months Experience)

Microsoft Office 95,97,2000,2000,XP,2007,2010,2013 (60 months experience)

Office 365(32 months experience)

Citrix desktop management, deployment(32 months experience)

Microsoft Windows all versions (25 years experience)

Project management – MS Project (60 months experience)

Microsoft Exchange server 5.5,2000,2005,2007, 2010(60 months experience)

Microsoft Internet Information Services (10 years experience)

Microsoft SQL server 6.5,7,2000,2005,2008,2012,2019(15 years experience)

Microsoft SQL Report Server 2005,2008,2012,2019(10 years experience)

Microsoft Proxy and ISA server (36 months experience)

Microsoft Server 2003,2008,2012,2019,MOM, SMS,SCOM,SCCM (15 years experience)

Backup Exec ( 60 months experience)

VEEAM (24 Months experience)

Microsoft Sharepoint Server 2003/2007 (12 months experience)

VMware 5.0 – 5.5 (36 Months experience)

Symantec Enterprise Vault (36 Months experience)

Sophos and Symantec Anti Virus (48 Months experience)

Microsoft Deployment Server (24 Months experience)

Tanium ( Asset Management Tools) (24 Months experience)

Microsoft Access – Database design (60 Months experience)

Hyper-V virtualization (60 Months experience)

Nutanix hypervisor ( 48 months experience)

Solid Experience

hardware support (+60 months experience)

Macromedia Dreamweaver Ultradev – We Design (60 months experience)

Macromedia Flash 5 (60 months experience)

Microsoft FrontPage (36 months experience)

Proxnet - access control (36 months experience)

Point of Sale systems (24 months experience)

HTML, ASP, Visual Basic, C++ (+24 Months experience)

Not current

Extensive Experience

Novell 3.1, 4 (48 months)

OS2 Warp and Warp Connect (48 months)

Solid Experience

Point of sale applications (24 months)

Education:

I currently have over 30 Certificates relating to IT courses and IT management, I have listed primary certifications below

04/2012 HP SIM, Full HP Systems Insight Manager by HP Training

06/2012

10/2003

VMWARE 5.0 Full course - TorqueIT

setup, configuration, optimization, management of VMware

CPMD (Certificate) at Wits Business School

Parktown, South Africa (Gauteng). Subjects: Human Recourses, Finance, Project Management,Business analysis,Communication exemption.

11/1999

Braid Administrator (Certificate) at Braid training centre (LONDON)

London, United Kingdom. Subjects: Braid Installation,Braid administration, Braid Technical support.

Braid is a Financial middleware package for real-time settlement of trading accounts.

08/1998

MCP Windows NT (Certificate) at Microsoft Press Self Study

Johannesburg, South Africa (Gauteng). Subjects: Networking essentials,NT Workstation,NT Server,NT administration.

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