Customer Service Representative

Sara Taylor Craig

Miranda, CA ***** / *******@*****.*** 805-***-****

PROFILE

As an individual with a lifelong dedication to assisting others, I actively pursue opportunities to amplify my impact. My expertise in customer service, honed through my role as an ‘agent,’ is not only essential in professional contexts but also plays a pivotal role in everyday life. By offering informed guidance and showing compassion toward individuals, I contribute to the establishment of robust relationships and bonds.

SKILLS

oMS Office, QuickBooks, Square

oBusiness Marketing and Social Medial Management

oKnowledge and ability of farming, irrigation, building tools and equipment

oEleven years in Supportive Medical Field and nineteen in Direct Customer Service, building strong customer relations, and mastering clerical, administrative, and logistical skills.

oTrainer for new hires and experienced staff, including conducting customer service and continuing education training for Registered Nurses and Healthcare Contact Specialists.

oManagement/Supervision experience in Group Homes and Supportive Medical Field.

o10 years’ experience in Retail Sales and inventory management.

o3+ years running and farming family-run CSA farm Vital Earth Living, Inc., and 2+ years as a market tomato farmer.

oAyurvedic Health and Food Advisor since 2015.

oEarly Childhood Care Provider.

oExcellent in multi-tasking effectively and efficiently.

oPossess the ability to adapt swiftly, generate innovative solutions, and efficiently implement changes across diverse environments with a compassionate approach.

PROFESSIONAL EXPERIENCE

• South Fork Cycle Works, LLC - Redway, CA ~ Jan 2023 to Current ~

Owner – Operator – Motorcycle and Bicycle Retail and Repair Shop

Proficient in daily business operations, inventory management, budget management, customer service, vendor relations, social media, and marketing.

• Vital Earth Living Inc - Arroyo Grande, CA / Miranda, Ca ~ March 2020 to Current

Farmer and owner

Certified local food producer skilled in sustainable and regenerative soil cultivation, succession planting and greenhouse management.

• Jennifer Wallace- Arroyo Grande, CA

Early Childhood Caregiver ~ March 2018 to August 2020~

• Customer Service Representative

Preferred HomeCare (aka LifeCare Solutions Inc.) – San Luis Obispo, CA ~ May 2008 to December 2012 ~

Apria Healthcare Inc.- San Luis Obispo Branch - San Luis Obispo, CA ~ May 2004 to May 2008~

Community Health Center - Grover Beach, CA ~ October 2003 to November 2004~

KAISER Vallejo Appointment and Advice Call Center - Vallejo, CA ~ January 2000 to October 2003~

Customer Service Representative Responsibilities:

oData entry using CMS software.

oInsurance verification

oObtained authorizations, prescriptions, and equipment qualifications.

oInventory management.

oDispatching

oMaintained government compliance records, medical records and patient confidentiality (HIPAA standards).

oOrganized and prepared for government and compliance inspections.

• Therapon Assn. for Developmentally Disabled (aka Exodus, Inc)- City of Marin, Ca

House Supervisor/Manager, Behavioral Trainer/Therapist ~March 1996 to March 1998~

oDirect supervision of five staff. Oversaw the care and daily activities of six developmentally disabled clients.

EDUCATION

• Bishop O’Dowd High School-Oakland, CA Class of ‘90

• Gonzaga University - Spokane, WA- Psychology / Education

• Bauman College-Certified Holistic Nutrition Consultant- Online

CERTIFICATIONS

• Holistic Nutrition Consultant with Ayurvedic emphasis ~ January 2015 to Present

• Food Safety Management Certification ~ November 2020~current

REFERENCES

Brian Salce Jennifer DeLaCruz Jennifer Wallace

Apria Healthcare Manager LifeCare Solutions Manager Former Employer

805-***-**** 805-***-**** 805-***-****

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