Administrative Assistant Customer Service

ADDISON B JACKSON

*** ******* ***** **. *****, LA 70360

770-***-****

*******.***********@*****.***

OVERVIEW

Customer Service Representative and Administrative Assistant with over 4 years of experience in telephone customer service, including sales, clerical coherence, and customer care. As an Administrative Assistant, I have scheduled meetings, booked trips, and presented flawless presentations for the company. Familiar with major customer service software, conflict resolution, and possess a positive attitude. SKILLS

• Zendesk/Olark/Microsoft Office Suite/Aircall/FreshDesk

• 57 WPM Typist

• Problem Resolution

• Call Management

• Strong Communication

• Data Entry

• Social Media Marketing

EXPERIENCE

Peachtree Service Experts, Duluth, Ga— Administrative Assistant/ Customer Service Associate March 2019 - February 2023

• Direct assistant to Operations Manager.

• Made filing system for online and paper documents.

• Handled 90+ calls a day including signing up new customers, retrieving customer data, presenting relevant product data, scheduling appointments, and canceling services.

• Trained 2 employees on how to use Olark, entering customer data, and organizing customer interaction logs.

• Received and maintained an average of 87% customer satisfaction. 2

Morehouse Communications Department— Communications Intern/Administrative Assistant July 2016 – May 2023

• Handled calls and in-person interviews for Department Head.

• Edited for school newspaper.

• Led tours for special guests on campus

• Wrote reports for Communications Staff

Contemporary Marketing Group, Norcross, Ga — Shift Lead/ Machine Operator April 2020 - November 2022

• Operated and repaired glue machine

• Inventory Specialist

• Data analyst

• Led team of 7

• Helped company raise profit by 14%

Planet Fitness, Houma, La - Overnight Team Member/ Janitor October 2023- Present

• Maintained gym equipment and locker rooms

Wingstop, Houma, LA – Cook/Prep/Cashier

October 2023- Present

EDUCATION

Morehouse College, Atlanta, Ga — Bachelor of Communications/Minor in Business Administration

August 2018 – December 2023

• Maintained 3.3 GPA.

Georgia Gwinnett College, Lawrenceville, Ga – Associates in Communications June 2021-May 2022

3

• Maintained 3.6 GPA.

Google Certificate: I.T. Fundamentals

December 2023- Present

CyberOps Certification – Coursera

February 2024- Present

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