Customer Service Representative

Abigail Castro

Peoria, Az ***************@*****.*** 909-***-****

Education:

Village Academy High School Pomona, Ca

Diploma GPA: 3.5 Sep 2011 - May 2015

Work Experience:

Chewy Inc, Phoenix, Az

Remote Customer Service Representative November, 2022 - December, 2023

• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

• Answered customer telephone calls promptly to avoid on-hold wait times

• Answered constant flow of customer calls with minimal wait times

• Offered advice and assistance to customers, paying attention to special needs or wants

• Delivered exceptional customer service to every customer by leveraging extensive knowledge of productsand services and creating welcoming, positive experiences

• Answered average of 30 calls, emails and faxes per day, addressing customer inquiries, solving problemsand providing product information

Sherwin Williams Chino, Ca

Sales Associate August, 2021 - October, 2022

• Effectively guided customers into the proper product of their desire

• Color matched customers request with precise accuracy, using the computer software and machine

• Provided customer service, took orders or reviews over the telephone

• Provided inventory for store, along with organization

• Helped with transactions, returns and also setting up credit.

• Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise

• Increased sales by offering advice on purchases and promoting additional products American Honda Co., Chino, Ca

Inbound Customer Service Representative Jan, 2021 - July, 2021

• Assisted up to 70 customers a day via email and telephone to help provide the best customer service,

• Provided exceptional customer service.

• Passed valuable information to supervisors to further assist customers.

• Maintained minimal wait times.

• Maintained a positive attitude.

Skills:

Microsoft Word:

Microsoft Teams:

Microsoft Excel:

Microsoft Powerpoint:

Data Entry:

Google Chrome:

Google Drive:

De Escalating Situations:

Understanding Customer Needs:

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