Medical Receptionist Customer Service

PROFESSIONAL SUMMARY

Sound knowledge of principles and practices involved in the operation of administration and customer service.

In-depth knowledge and application of Microsoft word, Excel, Outlook and PowerPoint

Exceptional ability to communicate effectively verbally and written.

Demonstrates effective interpersonal skills, dependability and reliability as well as being well organized.

Strong critical thinking and problem-solving skills.

Fosters collaboration with others to achieve organizational goals.

PROFESSIONAL EXPERIENCE

StretchLab, Temecula, CA. February 2022 – Present

Flexologist

Applies the profession’s code of ethics in all aspects of practice.

Provides knowledge of anatomy, physiology and pathology to implement massage training.

Assists with scheduling tasks, as needed.

Effectively delivers postural assessments to properly formulate a treatment plan for every client.

Performs one-on-one in studio assisted stretch sessions while educating, motivating and encouraging clients to meet their individual goals.

Treatment techniques include: Active Listening, Trigger Point Therapy, Proprioceptive Neuromuscular Facilitation (PNF) stretching, passive and active range of motion.

American Medical Response, San Diego, CA. May 2017 –December 2020

Scheduler

Perform scheduling function in a high-volume environment.

Participates in daily operational meeting with managers and supervisors across multiple divisions

Responsible for reviewing and approving employee’s calendars for personal request.

Provides excellent communication skills, proper written and phone etiquette and a strong attention to detail.

Assist in teaching new employees how to work the scheduling system.

Victoria’s Secret, National City, CA November 2014 – May 2017

Operations and Staff Manager

Demonstrates times management, organization skills and attention to detail to successfully process inventory utilizing the store system.

Supports the store leadership team in sourcing candidates leveraging social media, outreach tools within the store/mall, and career fairs and events.

Evaluates all employees for monthly, yearly reviews.

Maintains employee’s files.

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