Project Manager Application Manager Business Partner

Russell (Russ) Rolfzen

Minneapolis, MN ***** 612-***-**** ****.*******@*****.***

APPLICATION MANAGER

Strategic, resourceful, results-driven technology leader offering expertise in delivering strategic initiatives by setting the vision and collaborating from discovery to implementation across all levels and functions of the organization in multiple industries, overseeing the development, deployment, and maintenance of critical software applications. Strong IT advisor, innovative business partner, effective communicator, and problem-solving project manager known for cultivating and maintaining positive, productive relationships to match complex technology resolutions to meet business needs while consistently exceeding expectations through outstanding business results, optimizing workflow processes, ensuring seamless integration, and driving continuous improvement to enhance organizational efficiency and effectiveness. Collaborative, driven manager and team contributor with demonstrated success in building, advising, coaching, and directing diverse, cross-functional teams to drive effective technology ownership, IT solution deliveries, change management, implementations, resource allocation, and strategic planning to achieve project goals and meet business objectives.

CORE COMPETENCIES

Priority Management Resource Allocation Communication - Planning / Coordination Best Practices Continuous Process Improvements Budgeting Reporting Training Mentoring Documentation Vendor Management

TECHNICAL PROFICIENCIES

Change Management Security Risk Management Application Strategy Requirements Assessments Troubleshooting Quality Assurance Risk Identification / Mitigation Compliance Analytics Metrics Legal / Regulatory Guidelines

CERTIFICATIONS

CISSP, January 2020

ITIL 5 Foundation, January 2020

Green Belt Six Sigma Certified, January 2018

EXPERIENCE

CITY NATIONAL BANK (CNB) August 2022 – October 2023

Vice President, Technology Application Owner

Oversaw all aspects related to technology, operations, budget, and regulatory compliance as the strategic and technical owner of the Core Banking technology on the FIS IBS platform. Managed a team of 6 to direct the full application lifecycle from design to deployment including requirements gathering, development, testing, and production support.

Partnered with the Change Advisory Board to improve change requirements while streamlining workflow.

Led the successful implementation of multiple projects as the application owner, ensuring the highest quality of service and attaining a 98% customer satisfaction score.

Created the department strategy to address technology standards, processes, and procedures, ensuring successful future application integrations with changing systems and platforms.

Developed and maintained relationships with vendors and other external partners to ensure timely delivery of products and services.

Assisted in the selection, negotiation, and implementation of technology solutions to meet the organization’s business needs.

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COUNTRY FINANCIAL October 2018 - March 2022

Manager, Application Support

Supported over 100 applications / operations as an exceptional team and cross-functional IT leader. Built relationships with clients while collaborating with the business to understand requirements and build recommendations for effective technology solutions as an 0putstanding business strategist.

Owned a $42M Managed Service contract with advisory duties to business stakeholders, cross-functional leaders, and external vendors.

Ensured departmental change board compliance and accountability as the change leader.

Led and directed a division of 11 internal employees, 150 contractors, and various technical stack application support teams.

Continuously achieved higher than goal SLA / KPI along with consistent business satisfaction scores that were over 98% annually.

Defined departmental strategic direction, development activities, and budget.

Drove accountable development and efficient management of technology roadmap including implementation, design, and orchestration of processes for over 50 projects annually.

Collaborated with development, senior-level stakeholders, and business partners to collect data on deficiencies and provide solutions to long-standing issues, resulting in a 99.17% reduction in incident and business issues in one year with an incident reduction from 1,200 to 10.

MINNESOTA COMMUNITY MEASUREMENT (MNCM) January 2016 - July 2018

Manager, Medical Information and Data Systems

Managed technology and data flow from 250 healthcare organizations across the state of Minnesota as a critical member of the leadership team. Led monitoring, support, and troubleshooting related to operational infrastructure and vendor portal interfaces, improving up time by 95% as compared to the prior year for both internal team and third-party vendors.

Managed and maintained 10 data and operational systems supporting MNCM’s internal and external infrastructure and operations.

Managed a complex matrix of distributed and outsourced vendors by building the strategy and infrastructure for operational and help desk support, software and web development, and reporting requirements with healthcare economists.

Developed and led technology training and support for the MNCM team, enhancing security measures related to governmental healthcare compliance requirements.

UNITEDHEALTH GROUP January 2008 - January 2016

Service Manager Product Owner

Determined the strategic direction, operational stability, business functionality, and client support for six medical applications servicing over 40 million Medicare / Medicaid members including both Military / Veterans and Commercial sectors. Created service processes for business partners to engage with IT to streamline and standardize workflow definition and optimization.

Served as the SME for Military and Veterans applications, leading enhancement and functionality demonstrations and training sessions for users.

Exceeded business Service Level Agreements of greater than 99.91% yearly aggregated availability for multiple applications.

Designed and implemented process improvement initiatives to streamline the approval governance process while remaining compliant with government standards and NIST compliance.

Led technical consultancy with business partners, analyzing and recommending technology solutions that successfully met the needs of customers and clients.

Orchestrated product deployments from vision and creation to activation and delivery.

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ADDITIONAL RELEVANT EXPERIENCE

VALIDUS CONSULTING

Consultant - EHR Implementation

Oversaw all activities involving configuration and implementation of electronic health records (EHR) for EpicCare throughout Hennepin County Medical Center / ambulatory and in-patient and Allina Health Systems / hospital and ambulatory. Implementation consisted of application configuration, business requirement documentation, provider and nurse training, testing, and issue resolution.

Consulted with project leadership and clinicians making recommendations to best configure the application to facilitate expeditious workflow.

Trained consultants to collaborate with clinicians to drive improved engagement, delivering a consistent consultancy approach to addressing business needs and optimizing processes through technology.

Tested and validated releases, fixes, and enhancements in lower environments before releasing into production.

FAIRVIEW HEALTH SERVICES

Senior Business Analyst

Implemented electronic medical record software for over 60 Fairview clinics and hospitals by coaching and leading internal operations leaders, doctors, nurses, and external software vendors.

Led the design, configuration, business customization, and technology interface of 15 enterprise systems.

Partnered with business stakeholders to ensure the application was configured and functioned per business rules and business cases.

Executed pre-implementation into production tasks by testing and validating enhancements, fixes, and releases.

EDUCATION

Bachelor of Science, Management Information Systems

Augsburg University, Minneapolis, MN

Diploma in Nursing

St. Cloud Nursing College, St. Cloud, MN

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