Data Entry, Administrative, Database

ANN MARIE LEEPER

619-***-**** *********@*******.*** San Diego, CA 92110

Professional Summary

Information Services professional with diversified database experience utilizing database management skills for data entry, data integrity, research, analysis, reporting, and tracking purposes. Currently seeking a roll in data entry.

Areas of Expertise

Administrative Data Entry Customer Relationship Tools (CRM)

Experience

Paradise Pet Care San Diego

Pet Sitter

07/2021 – Current

ANML Ann Marie Leeper (ANIMAL) Pet 2010 - Current

General Atomics-ASI San Diego

Quality Department Assistant II

02/2018 - 04/2023

• Dog walking and adventures to dog parks and Fiesta Island

• Overnight Pet sitting

• Duties include taking care of dogs of all sizes, several cats on scheduled times, turtles, hamsters, fish and even tree frogs to include, feeding, changing litter boxes, at times medications that were instructed by the pet owner

• Supported senior manager and the quality department of approximately 300 people

• Utilized Excel, SAP, Sharepoint, and Power BI to create, update, and send regular metrics and reports

• Sent tickets to the IT team for resolution

• Processed several reports for the teams using both SAP, BI reporting, and Excel

• Designed an Access database that can be used to minimize time of inspection for vendor parts

• Creating SQL Queries to allow for import and export of data to be pulled for reporting.

General Atomics-ASI San Diego

Data Specialist- Contract with Aerotek

08/2017 - 02/2018 • Assisted the QA department in collecting their First Article Inspection documents from various departments and locations by downloading documents from MS Access, Xerox DocuShare, and collecting them from their previous stored location to be implemented into the new FAIR Application

• Reviewing and standardizing the naming convention of the First Articles

• Verifying the correct revision and part number after error check by researching in MAPs and e-mailing or speaking with the Quality Engineer responsible for the First Article.

Itron Inc San Diego

Support-Contract-Suna Solutions

02/2015 - 08/2017 • Assisted several project managers with tracking of any informational needs utilizing both Excel an MS Access

• Quality Control of Lighting Surveys, Error checking utilizing Internal Process

• Sub-contractor invoicing and reporting using MS Access.

Provide Commerce San Diego, CA

Seasonal Customer Service Rep.

10/2014 - 02/2015 • Demonstrated excellent communication, interpersonal and problem-solving skills while interacting with customers on the phone and in person.

• Adhered to company policies and procedures when dealing with customers' requests or complaints.

• Stayed up-to-date on changes in products or services offered by the company.

BeneTrac San Diego

Client Services-Contract-The Select Group

01/2014 - 10/2014 • Assisted with a variety of client services such as edits to the BeneTrac system for client sites and updating of internal client service representatives.

• Main task was to create, and assign/route escalated tickets from the sales team to the proper customer service representative or supervisor for resolution.

• Daily reporting using Excel and Spiceworks ticketing system.

Cubic Transportation Systems San Diego

Deployment/Data Management Coordinator

02/2006 - 10/2010 • Supported deployment team, information technology team and project managers by maintaining software and hardware licensing database, acquiring license information from each department and quotes for proposals and reporting upon updates.

• Queried Microsoft Access licensing tracking database and reported upon up-and-coming support and maintained the integrity of the database.

• Updated deployment team schedules and kept track of hours required for multiple projects.

Education

Bachelor of Science (BS) in Information Technology - Database Management

University of Phoenix CA

Website, Portfolio and Profiles

http://www.linkedin.com/in/ann-leeper-feb6

Contact this candidate