Operations Manager Customer Service
Resume:
DK
DANIEL J KIRSCHTEN
***********@*****.***
Gulfport, MS 39503
PROFESSIONAL SUMMARY
Experienced Route Operations Manager with over 30 years of experience in bottled water and linen industry. Excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements. Consistently saved costs while increasing profits.
SKILLS
Operations
Sales
Scheduling
On-Time Delivery
DOT Regulatory Compliance
Driver Safety Programs
Warehouse Management
Customer service
Forklift Certified
Inventory management
P&L and Budgeting
Smith System Training
TWIC certified
EXPERIENCE
Culligan of Denver Operational manager April 2022-Current
Hired as Operations manager
Promoted to General Manager August 1st, 2022
In charge of over 30 employees
Managed Service Department, Bottling Plant, Warehouse, Route Drivers “Salt/Water”, Customer Service Department and Sales Department
Managed Damage Claims
P&L
LOOP Linen March 2021-March 2022, Gulfport, MS
Responsible for making sure linen was delivered promptly to restaurants.
Ordered linen and kept inventory of linen
Made sure trucks were loaded and stocked
HR management for hiring/firing
Managed safety protocols
Responsible for price increases
Responsible for logistics
Route Manager, DS Services of America Inc. dba Kentwood Springs, Jan 1994 Feb 2020, Gulfport, MS
Monitored and maintained high level of on-time delivery reliability service and performance
Managed all aspects of daily delivery, including routing, driver supervision and DOT compliance.
Executed Smith system, Drive Cam and daily sales meetings to bolster safety and create working environment maximizing employee involvement, morale and engagement.
Closely monitored operations and performed regular safety audits for adherence to administrative policies and compliance regulations.
Maintained compliance with DOT regulations, accurately documenting driver qualifications, permits and equipment information.
Prepared new and current customers bids by analyzing internal financial and technical data as well as researching competitor's offerings.
Implemented daily safety and service meetings to improve working conditions for all employees and fostered work environment that maximized employee morale and engagement.
Applied interpersonal and customer service skills in serving as point of contact for customers and staff on subjects such as service, safety and selling.
Managed and updated database detailing important information such as inventory, billing and customer base using Oracle, Cfli and I-Deliver.
Oversaw transportation of 6 routes and approximately 600 customers daily by coordinating personnel and developing efficient routes and workload schedules.
Drove operational improvements which resulted in savings and improved profit margins.
Increased customer satisfaction by resolving product, service and billing issues.
Handled 40 calls per day to address customer inquiries and concerns.
Worked with commercial, industrial, retail and residential customers to understand needs and provide the best service.
Managed quality assurance program, including on-site evaluations, internal audits and customer surveys.
Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
Developed team communications and information for safety and service meetings.
Responsible for running all vacation and sick days
Loading trucks When loader on vacation.
Responsible for Inventory including, ordering, monthly count and putting counts in system
EDUCATION
Hollidaysburg Senior High School - Hollidaysburg, PA
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