Customer Service Rep

Wayne Hicks **** N **th St Milwaukee WI ***** 414-***-****

*********@*****.***

Objective: Looking for a fast paced, multi-task position in an extremely friendly company with the opportunity for advancement.

Qualifications:

Ability to master new procedures and techniques quickly, excellent customers skills.

Maintain excellent rapport, with co-workers, management & customers.

Effective training skills, strong communication skills, computer literate.

Excellent keyboard skills, investigative background, Microsoft 365 and internet proficient.

Personal:

Ability to think analytically, problem solver, ability to function effectively.

Work well independently or part as a team, experience training & instructing client.

Fast thinking, self-motivated, efficient, very hard worker.

Ability to demonstrate a high level of flexibility as it relates to change an uncertainty.

UWM

Custodian Milwaukee, WI

Cleaning bathrooms, Cleaning students rooms, Dusting, 11/2022 to Present

Deep cleaning floors.

Cleaning windows, deep cleaning kitchen. Vacuum carpet.

Gainwell Technologies: Milwaukee, WI

Document Scanner 05/2020 to Present

Adeptly assist in the collection, review and approval of documents, utilizing attention to detail.

Provide strong computer skills in windows environment using analytical and technical skills.

Processed documents by the public/provides to meet service requirements while exceeding work goals.

Answer and complete public calls to provide excellent customer service.

Aerotek – (SkyGen USA) Menomonee Falls, WI

Customer Service Rep 09/2019 to 02/2020

View customers dental claims. Verify Hippa.

Inform providers & customers of dental benefits.

Provide tooth history, check to see if patients have waiting period.

Check benefits summary, Check benefits codes for coverage.

Give break down of benefits.

US Cellular Waukesha, WI

Customer Service Rep 02/2017 to 07/2019

Create dialogue with current and prospective customers.

Conduct thorough customer needs, analysis and provide recommendations.

Maintain a working knowledge of all aspects of the wireless industry.

Desire to delight and deepen the customers relationship an achieve customer satisfaction.

State Of Wisconsin (DWD) Milwaukee, WI

Adjudicator 10/2007 to 07/2016

Review upcoming cases to determine action.

Gather proper information from employee & employers to make decision.

Review manual, review law statues.

Participate in on-going law policy & training.

Approve or deny customers unemployment claims.

Education:

Stevens Point University Stevens Point, WI

Advance Supervisory Certificate 2002

Madison High School Milwaukee, WI

HSD 1995

References: Available upon request

Contact this candidate