Administrative Assistant Client Service

Sherry Hunter

Administrative Assistant

*********@****.*** • 832-***-****

Houston, TX

Seasoned professional with over 15+ years of experience in cross- functional communications, relationship building, and process improvement. Detail-oriented with expertise in updating financial books and maintaining record of payments. Proven track record to anticipate the needs of others to ensure seamless and positive experience. Proven ability to increase sales, enhance customer loyalty, and oversee operations. Adept at developing and implementing strategic plans to improve performance and profits. Natural talent for building and cultivating relationships with customers to encourage repeat business. Thrive in fast-paced and deadline-driven work environments.

Areas of Expertise

Standard Operations Procedures Customer Relations Budgeting

Cross-functional Communications Financial Records Strategic Planning

Project Management Record Keeping Office Support

Professional Experience

Block Advisors, Houston, TX

Client Service Professional, December 2023-April 2024

Provided exceptional customer service to clients, ensuring their needs were met and exceeded.

Ensured a positive and professional client service experience.

Managed client inquiries via phone, email, online, or in person.

Directed client complaints and complexed queries to relevant departments in a timely manner.

Expedited serious issues to management toward prompt resolution.

Built positive client relations by checking in regularly and following up on active processes.

Maintained client records and documented processes.

Identified potential client services concerns and facilitating proactive intervention steps.

Scheduled all appointments for office.

J National Construction, Houston, TX

Administrative Assistant, May 2023 – November 2023

Answered and screened calls. Administered complaints from clients and resolved issues. Responsible for entering quotes and jobs in Fleetmatics. Standardized the filing system.

Answered phone calls and responded to emails from clients and vendors.

Acted as a point of contact and soliciting quotes from vendors, subcontractors, and various construction services teams.

Prepared forms such as change orders, purchase orders, service agreements, and subcontracts accordingly.

Managed documents (made copies and maintained files).

Participated in the preparation of presentations, reports, spreadsheets, and other documents.

Sherry Hunter

*********@****.*** • 832-***-****

Administrative Assistant Houston, TX

(continued)

St. Martin’s Episcopal Church, Houston, TX

Front Desk/Gift Shop Supervisor, February 2008 – August 2021

Answered, screened, and forwarded calls on telephone switchboard. Administered complaints and concerns from parishioners and guests and resolved issues. Greeted large volumes of guests and enhanced overall customer service. Assigned tasks to staff, volunteers, established priorities, and set goals. Coded and reviewed invoices for front desk and gift shop for payment by accounting. Conducted extensive research on products to extend accurate recommendations to customers and increase sales. Communicated with customers, addressed customer concerns, and suggested resolutions.

●Offered administrative assistance to Executive Director of HR & Finance.

●Promoted through increasing scope of positions and responsibility to Gift Shop Assistant Manager and Receptionist and later to Gift Shop/Front Desk Supervisor.

Braeburn Valley Baptist Church, Houston, TX

Church Secretary, December 2006 – January 2008

Designed, developed, and published impactful publications. Facilitated financial assistance to members by processing and reconciling financial contributions. Distributed year-end contribution statements. Proactively managed and documented petty cash transactions. Ensured optimal functioning of office equipment through timely maintenance and lease management. Standardized filling system while maintaining organized and accessible system. Responded to phone and email inquiries, fostering strong relations.

●Supported Pastor by providing administrative support for the church, including coordinating administrative duties.

●Smoothened the workflow by managing workload and keeping workspace tidy.

Education

Houston Community College, Houston, TX

Volunteer Experience

Houston Livestock Show and Rodeo

Contact this candidate