Customer Service Representative

Skills

Customer service, Computer literacy, Time management, Documentation review, Microsoft word, Communication skills, Data Entry, Conflict Resolution

Experience

Chewy Plantation, FL

Virtual Customer Service Representative 02/2024 - Present Utilized CRM software to track and manage customer interactions, ensuring accurate and timely resolution of issues and concerns.

Collaborated with cross-functional teams to address complex customer issues and provide comprehensive solutions that met or exceeded customer expectations.

Demonstrated strong problem-solving skills and the ability to adapt to evolving customer needs in a fast-paced virtual environment.

Received consistently positive feedback from customers for excellent service, problem resolution, and follow-up communication.

Responded to a large number of calls related to product and service inquiries (e.g., warranty claims, sales, etc.) Ranstad Staffing Agency Fort Lauderdale, FL

Temporary Associate 03/2023 - Present

Boosted productivity by adeptly handling multiple tasks and responsibilities in diverse temporary roles. Drove company growth by swiftly adapting to new industries and positions, demonstrating flexibility and versatility. Enhanced office efficiency across different assignments through the implementation of effective organizational strategies. Ensured smooth transitions between various temporary jobs, minimizing disruptions to business operations for each employer.

Air-Con International, Inc. Pompano Beach, FL

Warehouse Associate 10/2022 - 02/2023

Managed inventory by processing stock orders, maintaining documentation, and verifying deliveries. Conducted inventory audits and cycle counts to ensure accuracy. Prepared and processed orders, including packing and storage organization. Drafted shipping documents and coordinated with carriers for timely deliveries Polo Ralph Lauren Factory Store Sunrise, FL

Customer Service Representative 04/2022 - 09/2022 Professionally addressed customer inquiries regarding policies and procedures, ensuring clarity and understanding. Diligently investigated and resolved issues pertaining to order inquiries and delivery tracking, enhancing customer satisfaction.

Proactively anticipated customer needs, providing expert support and advice for an optimal service experience. Collaborated effectively with team members to ensure a high standard of customer service and satisfaction. ALDO Group Fort Lauderdale, FL

Order Fullilment 07/2020 - 09/2022

Efficiently managed and prepared orders, including creating bills of lading and coordinating with carriers. Processed over 100 orders per hour, maintaining high accuracy and timeliness. Kept precise inventory records and achieved swift order fulfillment. Utilized digital tools effectively for task identification, product location, and completion submission. Consistently met and exceeded management's productivity and quality targets. Dillard's, Inc. Fort Lauderdale, FL

Dock Associate 05/2019 - 07/2020

Contributed to team success with flexible scheduling and prompt response to on-demand hours. Managed tight deadlines, skillfully operating manual and mechanical load-lifting equipment. Ensured safety with regular dock inspections and maintained organized work areas. Conducted inventory reconciliation and coordinated with vendors for accurate product placement. Diondre Simeon

754-***-**** *************@*****.*** Florida

Neighbors Food Market Plantation, FL

Inventory Associate 05/2016 - 10/2018

Assisted in order coordination, efficiently picking and preparing products for customers. Provided support to sales floor staff, aiding customers with product selection and checkout processes. Accurately tagged products with pricing and dispatch details. Formulated and upheld inventory policies and procedures, collaborated with suppliers for prompt deliveries, and ensured compliance with safety standards in merchandise handling. Education

Plantation High School Plantation, FL

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