Customer Service Representative
Resume:
Kyra Williams
Tomball, TX *****
*********@*****.***
To obtain a challenging position that will allow the utilization of managerial, organizational, interpersonal, and motivational skills.
Work Experience
Customer Service Representative (Remote)
Blufox Mobile - Tomball, TX
December 2023 to Present
• Identify and assess customers needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Meet personal/customer service teamsales targets and call handling quotas
• Generate Sales
• Outbound calls
PSE Mail Processing Clerk
Post Office USPS - Linthicum Heights, MD
October 2020 to Present
• loads mail onto automated equipment, culling out non-processable items; enters sort plan and starts equipment; monitors flow of mail to ensure continuous feed; sweeps separated mail from bins stackers Shift Supervisor
Starbucks - Baltimore, MD
June 2020 to December 2022
1. Responsible for opening/ closing of store
2. Prep all things needed for daily task
3. Responsible for a team of 8-10 ppl
4. Cash management ( brinks)
5. Assist if needed on work floor
6. Maintain product levels by ordering truck orders everything Wednesday and Sunday Amazon Fulfillment Associate
Amazon - Baltimore, MD
November 2021 to February 2022
Seasonal Amazon worker .
12 hour shifts
3 days a week .
Picker/ packer
Rf scanner
Seasonal time once over assignment ended .
Leasing Consultant
Acceptance Now - Baltimore, MD
May 2019 to October 2020
Positively impacted customer growth, revenue and ensured store credit is maintained at the appropriate level through sales activities, account management providing total customer satisfaction. Managed profit by following established policies and procedures including,but not limited to, cash controls and order verifications.
Daily interactions with host store employees to ensure receipt of all credit turn downs and customer conversions.
Accomplished in a way that is consistent with the RAC mission statement and core values. Mobile Expert
T-Mobile
January 2018 to January 2020
• Explored individual needs and provided hands-on demonstrations of the latest and greatest technology in-store.
• Side-by-side selling to find personalized solutions beyond the bare-bones device and service plan that keep our customers connected to the people and lifestyle they love, including anything from unique accessories to up and coming Internet of Things (IOT) devices.
• Guide customers through their purchasing experience thoughtful questions, informative answers and sharing expertise.
• Approach service and sales needs with patience, honesty and empathy. Amazon Delivery Driver
TL Trasportation - Hannover
August 2018 to May 2019
Maryland Make up to 250+ stops per day, carrying up to 300 packages. Using GPS equipment along with company van, I deliver the assign package to the assign stop. I use a application on my handheld August 2018 - May 2019 device to scan the box's barcode. Once the barcode is scanned the the handheld device will tell you whether or not this is the correct packages. Drop package in safe location, then continue to the next stop. All of this is done within 2 mins of arriving at the stop on the itinerary. Evc Tech
Johns Hopkins Hospital - Baltimore, MD
December 2017 to August 2018
Baltimore, Maryland • Maintain cleanliness of Pacu & OR rooms
• Ensure safety of myself and others by properly disposing of hazardous waste. December 2017 - August 2018
• Display proper use of PPE
• On call when surgeries are over to promptly sanitize room
• Using extreme caution when dealing with contaminated specimens. Overnight Stocker
Walmart - Sykesville, MD
August 2016 to December 2017
Maryland Report promptly to work by 11:00 p.m, begin breaking down 2-3 pallets per shift (11:00 p.m. - 7:00 a.m.). Place similar items in various carts, then take those carts to the assign isle. Spend August 2016 - December 2017 remaining time placing items on the assign shelves. Shift Manager / Kitchen Manager
McDonald's Owings Mills
June 2014 to December 2016
• Manges a crew 15-20 ppl
• Supervise kitchen activities
• Train new hires
• Supervises crew in kitchen department
• Runs drive- Thru
• Make sure orders are accurate
• Front counter assisting customers
• Maintain maintenance of appliances around the store. (frappe machine, ice cream machine, soda fountain, tea brewer, Co2, freezer.)
Education
Diploma
New Town High School
Skills
• Applications Microsoft Word Excel PowerPoint ADP QCR Scanner Exceptional interpersonal and multitasking skills Ability to work in fast paced environment Strong analytic and problem resolution skills
• Kitchen Management Experience
• Shipping & Receiving
• Delivery Driver Experience
• Order Picking
• Packaging
• Food Preparation
• Supervising Experience
• Time Management
• Data Entry (2 years)
• Computer Literacy
• Warehouse Experience
• Materials Handling
• Customer Service
• Sales
• Sales
• Customer service
• Shift management
• Cash handling
• Supervising experience
Contact this candidate