Data Entry Human Resources
Resume:
TAMMY
ALI
T
A Wilson, NC *****,
************@*****.***
PROFESSIONAL SUMMARY
Expert clerical professional leverages exceptional organizational skills and attention to detail to manage office operations. Directs, motivates, and trains clerical staff and implements improvements to continuously streamline operations. SKILLS
• Medical billing • Medicare • Medicaid
• ICD-10 • Medical Records • EMR Systems
• Practice Management • Accounts Receivable • Insurance Verification
• Healthcare Management • QuickBooks • HIPAA
• Medical Scheduling • Office Management • Data Entry
• Microsoft Software • Customer Service • Time Management
• Cash Handling • Phone Etiquette • Accounting
• Account reconciliation • Human Resources • Payroll
• Recruiting • Leadership • Order entry
• Google Docs • Organizational skills • Communication skills
• Database Administration • Payroll Processing • Clerical Support
• Organizational Skills
EXPERIENCE
Administrative Assistant January 2022 - Current
A Caring Heart Case Management Inc Wilson, NC
• Maintaining employees credentials
• Knowledge: FMLA, Workman Compensation, Unemployment, Recruiting, Processing New Hires Employee Records Management: Maintaining accurate and up-to-date employee records, including personal information, employment contracts, benefits enrollment, and performance evaluations
•
Recruitment and Hiring Support: Assisting with the recruitment and selection process, including posting job openings, reviewing resumes, scheduling interviews, conducting background checks, and coordinating new hire orientations
•
HR Policy Implementation: Assisting in the implementation and communication of HR policies and procedures to ensure compliance with laws and regulations
•
• This includes distributing employee handbooks and addressing employee questions or concerns HR Documentation: Generating HR reports, preparing employment-related documents (e.g., offer letters, employment contracts, termination letters), and maintaining HR databases and filing systems
•
Compliance and Legal Requirements: Assisting with HR compliance efforts by staying up-to-date with employment laws and regulations, ensuring adherence to policies, and participating in audits or investigations as required
•
General Administrative Tasks: Performing general administrative duties, such as managing correspondence, scheduling meetings, organizing HR events, and maintaining office supplies.
•
• Welcomed guests, issued passes, and took incoming phone calls at reception.
• Entered information into digital systems to maintain data quality and accuracy.
• Supported workflow of daily administrative tasks to achieve targets and deadlines.
• Maintained scheduling and event calendars for staff meetings, parties, and important deadlines.
• Answered customer questions about available products and services.
• Updated databases and spreadsheets regularly to track progress.
• Helped maintain office organization for aesthetic appeal and easy access to supplies.
• Directed calls based on query type to streamline support.
• Received and distributed incoming mail and digital correspondence.
• Ordered and distributed office supplies while adhering to fixed office budget. Account Manager June 2021 - January 2022
PDM Data Management Goldsboro, NC
• Overseeing the billing processes: supervise the billing process for medical services
• This includes creating invoices, submitting claims to insurance companies, and collecting payments from patients
• Maintaining accurate patient records: ensure that all patient records are up-to-date and accurate
• This will involve updating patient information, such as billing addresses and insurance policy details, as needed
• Resolving billing errors and issues: billing problems such as denied claims or disputed charges
• Will be responsible for addressing these issues and working to resolve them in a timely manner Staying current with billing regulations: stay up-to-date with all relevant billing regulations and standards, able to accurately submit claims and avoid any potential legal issues
•
Building relationships with insurance companies and healthcare providers: Effective communication and relationship- building, develop strong relationships with insurance companies and healthcare providers to ensure that claims are processed in a timely and accurate manner
•
• Providing regular reports and updates: provide regular reports and updates to senior management
• This may include financial reports, performance metrics, and updates on any billing issues or concerns.
• Communicated with clients to build strong connections and improve account strategy.
• Documented account changes and customer data with relevant software tools. Practice Manager October 2019 - June 2021
Carolina Gastroenterology Specialist Wilson, NC
• Ensure office is opened and closed daily, as per established schedules
• Interview, hire and train new staff in accordance with HR guidelines
• Manage daily staffing to ensure optimal operation of the practice
• Regularly review productivity and make staffing adjustments as needed
• Monitor and approve time cards and track licensure requirements for staff
• Conduct regular staff meetings and annual performance evaluations for the administrative team
• Review accounts receivable reports monthly
• Supervise and manage all billing processes
• Resolve complex billing issues
• Initiate and implement innovative logistics in billing functions
• Verify and assess all bills before processing
• Assess purchase orders and vendor payments
• Detect errors in billing processes and make appropriate corrections
• Support other departments and personnel in billing processes
• Maintain registration, batching and coding for billings
• Assist and support audit teams in verifying bills and billing data
• Implement quality billing practices and procedures.
• Managed employee workflow and performance, including task delegation and training.
• Protected patient data with secure records management system. ED Registration Supervisor July 2016 - October 2019 Wilson Medical Center Wilson, NC
• Oversaw the registration staff of 14, PDRs
• Maintaining registration staff schedules
• Filing claims, insurance follow-up, month-end reports, customer service
• Fill in as needed for the front desk @ the multiple offices within WPS
• Assistant for billing
• Covered daily office workloads with optimized staffing and resource allocation.
• Mentored subordinate employees to improve productivity and close knowledge gaps.
• Guided employees on how to handle difficult questions or problems. Medical Billing Account Manager August 2012 - July 2016 Pinnacle Home Care Greenville, NC
• Preparing work grids from patients plans
• Calculating bi-weekly time sheets
• Monitoring units for available work times
• Preparing documentation for billing
• Billing monthly insurance claims
• Ordering office supplies
• Other receptionist duties
• Other duties as requested
• Documented account changes and customer data with relevant software tools.
• Acted as subject matter authority, educating clients and building trusting rapport.
• Handled client questions, concerns and escalations to meet contractual expectations and preserve client relationships. Billing Specialist August 2010 - August 2012
Eastern Oncoology Greenville, NC
• Researched discrepancies and applied an analytical approach to tracing and resolving billing challenges.
• Verified and corrected billing data, independently resolving errors.
• Mailed statements, using postage meter to calculate proper postage.
• Receptionist backup
• Resolved billing problems using successful communication with involved parties.
• Met weekly billing and collections quotas by diligently pursuing payments.
• Mitigated system errors with proactive verification of billing information.
• Posted payments, reconciled invoices, and created billing statements.
• Verified data, including signatures and account information, before posting payments. Administrative Asst February 2010 - August 2010
Priorities ABA Greenville, NC
• Filing insurance for payment
• Insurance following up
• Patient account maintenance
• Daily errands
• Receptionist duties
• Maintained scheduling and event calendars for staff meetings, parties and important deadlines.
• Updated databases and spreadsheets regularly to track progress.
• Entered information onto digital systems to maintain data quality and accuracy.
• Supported workflow of daily administrative tasks to achieve targets and deadlines.
• Welcomed guests, issued passes and took incoming phone calls at reception.
• Helped maintain office organization for aesthetic appeal and easy access to supplies.
• Received and distributed incoming mail and digital correspondence.
• Directed calls based on query type to streamline support.
• Answered customer questions about available products and services.
• Ordered and distributed office supplies while adhering to fixed office budget. Office Manager November 2008 - February 2010
CAY Medical Management Bridgeton, NC
• Implementation of human resource dept
• Supervised office
• Payroll
• Accounts receivable
• Filing charges to insurance companies
• Insurance follow up
• Daily schedule maintenance
• Daily deposits
• Patient account maintenance
• Fielded questions from staff, customers and vendors using phone and email.
• Built collaborative working relationships within organization to achieve goals.
• Reconciled accounts and managed documents to facilitate office operations.
• Served as point of contact for team of supervisors, owning complex and escalated issues.
• Evaluated and reviewed office procedures to improve efficiency.
• Received and directed incoming calls to personnel and voicemail, facilitating office communications.
• Assisted with human resources duties to facilitate recruiting, interviewing and onboarding processes.
• Collaborated with administrative staff on billing, accounts payable and other financial tasks.
• Impressed visitors by creating beautiful and welcoming reception area.
• Oversaw employee recruitment, training and onboarding processes. EDUCATION
Diploma June 1992
Farmville Central High School, Farmville, NC
LANGUAGE
Native
English
ADDITIONAL INFORMATION
Customer service — Proficient
Identifying and resolving common customer issues- Proficient HR: Compensation & benefits — Proficient
Knowledge of compensation and benefits programs
Sales skills — Proficient
Spreadsheets with Microsoft Excel — Proficient
Recruiting — Proficient
Office manager — Proficient
Identifying Attention to detail — Proficient
Protecting patient privacy — Proficient
Working with MS Word documents — Proficient
Administrative assistant/receptionist — Proficient Supervisory skills: Motivating & assessing employees — Proficient Customer focus & orientation — Proficient
Work style: Reliability — Proficient
Principles of accounting — Proficient
REFERENCES
Beverly Artis - Previous Supervisor
Email: ************@*******.***
Phone: 919-***-****
Theadus Stallings - Previous Supervisor
Email: ********@*****.***
Phone: 252-***-****
Wanda Edwards - CoWorker
Email: ***********@*****.***
Phone: 252-***-****
Alicia Roberson - Previous Supervisor
Email: ************@*****.***
Phone: 252-***-****
Kathy Briggs - CoWorker
Email: **************@*****.***
Phone: 252-***-****
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