Customer Service A Team
Resume:
Stacy Kellen
Sartell, MN *****
**************@*****.***
I am an enthusiastic, self-motivated, reliable, responsible and hard working person. I am a mature team worker and adaptable to all challenging situations. I am able to work well both in a team environment as well as using own initiative. I am able to work well under pressure and adhere to strict deadlines.
Authorized to work in the US for any employer
Work Experience
In Home Daycare Provider
Stacy's Sunshine Daycare - Sartell, MN
July 2017 to Present
• Helping children with personal hygiene
• Maintaining cleanliness in activity areas
• Reading to toddlers and young children
• Providing mental stimulation to babies and toddlers through games and activities
• Preparing and serving nutritious meals
• Providing emotional support
• Supervised the outdoor play, sports and activities of 10 children to maintain safety
• Kept and maintained records on children including daily observations, meals and medications administered
• Providing basic care needs: Assist children with basic needs such as feeding, dressing, and toileting. This may also involve changing diapers for younger children.
• Communicate with parents or guardians: Regularly update parents or guardians about their child's day, including any notable events or concerns.This may involve face-to-face conversations, written reports, or phone calls.
• Manage nap or rest times: Ensure that children have a designated time for rest or naps. This may involve setting up sleeping areas, helping children settle down, and monitoring them during this time. In Home Daycare Provider
Stacy's Sunshine Daycare - Dickinson, ND
October 2006 to July 2017
• Helping children with personal hygiene
• Maintaining cleanliness in activity areas
• Reading to toddlers and young children
• Providing mental stimulation to babies and toddlers through games and activities
• Preparing and serving nutritious meals
• Providing emotional support
• Supervised the outdoor play, sports and activities of 10 children to maintain safety
• Kept and maintained records on children including daily observations, meals and medications administered
• Providing basic care needs: Assist children with basic needs such as feeding, dressing, and toileting. This may also involve changing diapers for younger children.
• Communicate with parents or guardians: Regularly update parents or guardians about their child's day, including any notable events or concerns.This may involve face-to-face conversations, written reports, or phone calls.
• Manage nap or rest times: Ensure that children have a designated time for rest or naps. This may involve setting up sleeping areas, helping children settle down, and monitoring them during this time. Customer Service Representative
Fingerhut - Waite Park, MN
February 2000 to March 2005
• Respond to all live customer queries immediately with 24-hour resolution times
• Report issues to management within 24 hours,
• Process returns and exchanges using POS systems
• Draft customer newsletters with management to promote new products or policies
• Facilitate customer satisfaction surveys, receiving a score of 99% satisfaction Education
High school diploma
Litchfield High School - Litchfield, MN
September 1986 to June 1990
Skills
• Toddler Care (10+ years)
• Infant Care
• Cleaning Experience (10+ years)
• Meal Preparation (10+ years)
• Babysitting
• Cash Handling
• Childcare (10+ years)
• Caregiving (10+ years)
• Leadership
• Customer service
• Telemarketing
• Computer networking
• Sales
• Microsoft Office
• Communication skills
• CRM software
• Microsoft Access
• Microsoft Excel
• Typing
Certifications and Licenses
First Aid Certification
March 2022 to March 2025
CPR Certification
March 2022 to March 2025
Driver's License
February 2022 to March 2026
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