Customer Service Data Entry

Ron M. Polikoff

**** ****** *** ********, ** ****0

407-***-**** *******@*****.***

Inside Sales Support/Customer Service Representative

Accomplished customer service and sales representative with over 40 years of combined Retail sales, retail management and Inbound / Outbound call center expertise. Highly experienced in effective cold-calling techniques and closing strategies. Consistently recognized by management for superior customer service satisfaction rates, and exceptional interpersonal and communication skills.

CORE COMPETENCIES

Customer Service Product & Market Knowledge Phone Skills Conflict Resolution/ People Skills

Data Analysis Documentation Skills Listening & Communicating Leadership

Cultivation/Retention of New Business

Data Entry

EXPERIENCES AND ACHIEVEMENTS

Most Recent

LYFT DRIVER 11/23 - PRESENT

Hilton Grand Vacations- 02/2023 – 11/2023

Transfer Call Representative -Received INBOUND calls to sell Timeshare Tours to Customers

*RELOCATION TO ORLANDO, FL* - 09/2022

Kelly Services – Temp to Permanent Hire – Quality Importers Trading Company - 09/2020 – 12/2020

(See below)

Quality Importers Trading Company- 12/21/2020 – 06/2022

Personal Sales Support Specialist – Sold tobacco and cigar related products, accessories and services across a global network of locations, via our Home office location, in Weston, FL. We designed custom Humidors for the likes of Guy Fieri, Michael Jordan, and more. I Personally guided customers through or HUGE, MULTI Million dollar warehouse, in Weston. I Personally brought in over $100k+ in business over my short tenure.

Judsco, Inc., Boca Raton, FL - (Independent Contractor) (4/18 – 03/19)

In/Outbound Sales/Floor Lead – Medical Alert Device Sales, Back office clerical, Floor Leader.

Temp Employee - Randstad Staffing, Plantation, FL (03/17 – 3/18)

Federated National Insurance, Sunrise FL - Office Clerical, Data entry

Hape Toys, Hollywood, FL - Searched out new prospective leads throughout continental United States, Hawaii and Canada.

Opened new Accounts and helped to sell products to schools, museums, zoos, and toy stores. Generated over $75K in New Business in my short tenure. 34

TMS HEALTH – A XEROX COMPANY (CONDUENT), Boca Raton, FL (05/11 – 04/15)

Inside Sales Support – Educated doctors and medical staff about Nexium and AstraZeneca medications, as well as to provide support products and resources for the Doctor, the Medical Staff, and their patients. The ability to work with and Understand the unique needs of doctors and staff, and the sensitivities that come with prescribing medication

Identify new sales opportunities, generate interest among key players in the market, and provide superior customer support and training on Nexium and other AstraZeneca products.

Part of “Roll Out” team to introduce BRILINTA to the WORLD!

Education Admissions

INNOVATION ADS, Boca Raton, FL (05/09 – 07/10)

Enrolment Advisor - Enrolled students for Arizona State University & University of Maryland University College for online college degree programs.

Evaluated potential applicants to determine their qualifications for various academic programs, followed-up with qualified applicants via phone, email, and direct mail. Exceeded enrollment goals/start rates by building rapport with students interested in obtaining a degree, answering all program related questions

Market Linkx Direct, Coral Springs, FL – Educational Advisor (10/08 – 05/09)

Helped locate online and local degree programs and schools for students seeking educational programs

Kaplan University, Ft. Lauderdale, FL- Senior Admissions Advisor (03/07 – 05/08) Evaluated potential applicants to determine their qualifications for various online, academic programs, followed-up with qualified applicants via phone, email, and direct mail

Call Center Customer Service:

Vista Health Insurance – Telephone Customer Service (12/05 – 02/07)

IRT - Telephone Customer Service – (06/05- 12/05)

American Express – Telephone Customer Service (06/98 – 09/04)

Shoe Retail:

Ecco Shoes – Assistant Store Manager (09/04 – 05/05)

Father & Son Shoes – Assistant Store Manager (07/93 – 06/98)

EDUCATION

High School Diploma, Piper High School, Sunrise, FL, 1984

Computer Network Administration Degree, Keiser Career College, Davie, FL 2000

2020 Super Bowl LIV Host Committee Volunteer

Self-Published Author

Inventor

Numerous Awards, Commendations, and Recommendations Available Upon Request

Contact this candidate