Customer Service Supply Chain

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Terry D. Rodriguez ******@*****.*** • LinkedIn

Beaumont, TX • 832-***-****

Summary

Supply Chain/Logistics Executive

Accomplished professional with 20+ years of experience orchestrating logistics and warehouse operations.

Demonstrated experience in resource planning and budget allocation for operations across multiple locations. Expert at developing and implementing distribution and fulfilment strategies. Proven expertise in streamlining operations and increasing operations productivity. Adept at fostering valuable relationships across organizations to support business goals.

Areas of Expertise

• Customer Service

• Resource Planning

• Budgeting

• Project Management

• Vendor Management

• Regulatory Compliance

• Operations Management

• Client Relationship Management

• Staff Training

Career Experience

Director of Operations, Goodpack, Houston, TX 2022 – 2023 Administered staff, operations, budgeting, and vendor and inventory management. Coordinate with operations managers to maintain customer service standards both internally and externally. Determine contractual agreements with client are met. Oversee learning and development of staff to support and meet project requirements. Conduct performance reviews and ascertain compliance with operational policies. Orchestrate continuous performance improvement, inclusion of new technologies, and business readiness.

● Integrated safety program and training to reduce accidents to zero in last 6 months.

● Negotiated contracts and KPI’s at 12 3PL locations across North and Central America.

● Responsible for $132M in transportation spend for ocean freight and 3PL trucking.

● Reduced transportation and distribution spend by 23%. Vice President Supply Chain/Distribution, Starplast USA, Humble, TX 2021 – 2022 Oversaw operations, planning, distribution, manufacturing, and P&L budgets of 3 distribution centers. Conducted transportation, purchasing, and customer service. Designed and implemented distribution processes across network and collaborated with multiple cross-functional teams to determine programs, processes, and systems are established to drive business initiatives and fulfillment strategy. Utilized continuous improvement methods to facilitate labor productivity, process accuracy, and clean and safe work environment. Trained and ascertained employees are complying with company, government, and customer policies, procedures, and regulations.

● Successfully orchestrated operations 3 distributions centers which comprised of 350 staff and $170M in budget.

● Boosted distribution production by 35%.

● Facilitated movement of company from NJ to VA.

Director of Operations/Distribution, Total Filtration Services (Parker Hannifin), Houston, TX 2017 – 2020 Directed operations and strategic goals in collaboration with department heads, external partners, and vendors. Coordinated with executive-level management to develop performance goals and long-term operational plans. Created financial and budgetary plans. Analyzed operational processes, performance, and continuous improvement solutions. Monitored and implemented systems and processes and risk mitigation strategies. Tracked EHS department activities to determine company and employee safety. Developed strategies to conduct enterprise-wide growth programs.

● Successfully maximized output and minimized cost by identifying underperforming areas and leveraging process improvement strategies while maintaining compliance with policies and standards of legislative regulations.

● Spearheaded merger of 5 locations into 1 and generated savings of 43%.

● Centralized customer service and purchasing by standardizing processes on location.

● Oversaw 11 locations, 125 associates, and 14 direct reports nation wide which also included customer service and HSE managers.

● Facilitated system improvements to reduce shipping errors to zero. Regional Distribution Manager, CSM Bakery Solutions/BakeMark, Houston, TX 2015 – 2017 Oversaw training of distribution center manager to determine adherence of company policies and safety metrics. Coordinated and trained client groups on organizational policy changes and facilitated recruitment and retention. Assessed, audited, and approved payroll, and expenses. Drafted budgets and monitored distribution and regional employees. Analyzed service levels and operational and financial activities with sales team and related departments. Implemented company programs to optimize route structure efficiencies and determined cost saving strategies. Designed and implemented uniform distribution process across BakeMark regional network. Organized routine maintenance schedules to reduce downtime on production lines. Corresponded with regulatory agencies to ascertain compliance with FDA, FSMS, and local health departments.

● Successfully combined manufacturing and distribution into one warehouse location at 2 different sites. Additional

Experience

General Manager, Exel/DHL Logistics, Inc., Baytown, TX 2006-2014 Operations Manager, UTI Integrated Logistics 2003-2006 Education

Associate Degree in Travel Administration & Business International Aviation and Travel Academy, University of Texas at Arlington, Arlington, Texas

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