Customer Service Relations

Dawn Heinz

***** ****** ****

Wickliffe OH *****

440-***-****

QUALIFICATIONS: Extensive background in customer relations; possess office skills; interpersonal communication skills; general computer skills; dispatching experience.

EXPERIENCE:

UPS -

Operation Management

Specialist - 1993 to present Oversees all center clerks; resolves management and customer concerns; responsible for inspecting and

entering data for damage claims; running driver production reports that are sent to upper management; process time cards, dispatch nightly driver pickups; complete all customer counter work and deposit monies nightly.

Previously worked in International Auditing preparing documentation for Customs clearance. Strong ability to adapt to rapidly changing environments and

problem-solve.

Frontier Fruit and Nut Co.

Beachwood, OH 1990-1993 Assistant to Manager; customer service and retail sales; hired employees; ran storefront; processed end of day reports; banking; inventory ordering.

EDUCATION:

Attended Management Leadership School/UPS

1989 - 1993 Lakeland Community College, Business Management 1986 Euclid Senior High School - graduated