Data Da

WORK EXPERIENCE

[ **/**** – Current ] Manager of Wine Lodge & Garden Bar

Churchills Graham SA

• Inventory management

• Staff training program

• developed and executed promotional events and wine tasting sessions

• Managed a team of 7-8 employees;

• Managing relationship with tour agencies

• Liaison with accounts department for timely payment to suppliers.

• Analyzing customer needs & atapting the service

• Acted as liaison between contractors, vendors and owners

• Communicating with foreigners from various cultures over the world.

• Lead entertaining and interesting guided tours.

• Back office PHC operations

• Elaboration of excel analysis

[ 05/2014 – 01/2019 ] Tour Guide/ Assistant Manager Churchills Graham SA

• Tours and commented Douro and Port wine tastings

• Managements of stocks

• Organization of wine events

• Assistance on external wine events

• Conducting sales and post-sales process.

• Management of wine shippings

[ 2013 – 2014 ] Front Office

Hotel Roger de Flor

Country: Spain

• Managed front desk operations, including greeting and assisting guests, answering phone calls, and handling inquiries, resulting in a smooth and efficient check-in/check-out process.

• Collaborated with other departments, such as housekeeping and maintenance, to ensure timely resolution of guest requests and maintenance issues, resulting in improved overall guest experience and positive reviews.

Liliya Chukhriy

Date of birth: 04/1992 Nationality: Portuguese, Ukrainian

Home : Vila Nova de Gaia, Portugal

Email: *********@*****.*** Phone: +351-********* EDUCATION AND

TRAINING

[ 2010 – 2013 ] Bachelor in Tourism

Institute of Viana Do Castelo

Country: Portugal

LANGUAGE SKILLS

Mother tongue(s): Ucrainian

Other language(s): Portuguese, English, Spanish

DIGITAL SKILLS

My Digital Skills

Microsoft Office Microsoft Word PHC

DRIVING LICENCE

Cars: B

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