Customer Service Social Media
Resume:
Cheryl L. Hoitink Royse City, TX 751**-***-*** ***6
Objective
Motivated, reliable, organized, hardworking, and professional team player seeking employment that will help service clients, and grow a successful, and profitable business.
Education
Employment
1984 - 1988
Edmonds High School Edmonds, WA
Diploma 1997 – 1998
D’School of Beauty Lynnwood, WA
Licensed Cosmetologist
9/1/2023-Present
Remax Landmark-Terrell, TX
12/1/2020 – July 13, 2022
John L Scott - Pasco, WA
Real Estate Agent
Marketing, social media, and premier staging skills
Matching client needs to their desired forever home, properties and neighborhoods of interest
Represent clients with ethics, commitment, knowledge and integrity
Continued education to assist clients with excellence
Assist clients throughout their transaction process, paying attention to detail
Successful sales to very satisfied clients
Negotiate transactions in timely successful manner
9/30/2013 –5/18/2014
Premera Blue Cross
Customer Service Specialist
Inbound calls from customers, product education, and customer care
Enter quotes into Outlook CRM and exceeded goals
Microsoft Word, Office, and data entry
Support Small groups with various projects
Track quote request in Excel
Created training job aids
Critical thinking skills, coupled with being a conflict resolution expert
2010 to 9/29/2013
Mumma Associates Inc.
Customer Service/ Insurance Agent
Received customer service calls and assist with their insurance needs.
Exceeded customer service representative requirements
Worked independently and with team members
Multi-tasked using Microsoft products and insurance software to resolve customer’s correspondence and issues.
Wrote insurance polices
Excelled at working pending lists and paperwork in a timely manner
Received inbound calls regarding quotes and policy inquiries
Continued Education courses
Routed claims to independent insurance carriers and process payments
1988 – 2020
Cheryl’s Hair Design
Hair Stylist and Salon Owner
Establish, operate and maintain a successful, profitable hair salon.
Maintain books, supplies, and continued education.
Utilize the computer for financial records, retail sales, and tax information.
Identified and prioritized customer’s needs.
Organize business functions to maintain a structured professional environment.
Style customer’s hair using a combination of cutting, coloring, permanents, and texturizing techniques.
1994 - 1999
Blue Cross
Customer Service
High energy, high volume, fast paced environment
Exceeded CRS performance requirements.
Able to work independently and works well with co-workers
Accountable for phone-based customer service in the course of providing first call and/or email resolution, as well as caller education, through clear and accurate exchange of information.
Excelled at being able to multi-task and keyboard while researching, following-up, resolving and documenting issues of each call through efficient use of communication skills and navigating between multiple systems and tools.
Provided timely follow up on pended items and routes incoming paperwork to correct departments for completion.
Knowledge of medical terms and ability to communicate efficiently with customers.
Worked with highly sensitive information while maintaining Personal Protected Information requirements.
Conducted routine research with understanding and knowledge of medical, pharmacy, and Blue Cross Blue Shield Association guidelines and policies.
1993 - 1994
Centra Benefits Services
Customer Service
See above for similar job description.
1990 - 1993
Zenith Administrators
Claim Processor
Demonstrated proficiency processing prescription claims in the claims processing system.
Reviewed, researched, and accurately processed prescription claims in accordance with contracts and policies as well as manual adjudication of claims.
Maintained all appropriate claims files and performed follow-up on suspend claims.
Assisted in achieving team and department goals in quality, turn around and customer service.
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