Patient Care Quality Control
Resume:
PROFESSIONAL SUMMARY
Certified Phlebotomist well versed in venipuncture, capillary puncture
and special collection procedures. Detail-oriented and committed to maintaining highest quality control and patient care standards. Adept in variety of software applications for EMR maintenance. WORK HISTORY
Lead phlebotomist, 07/2021 - Current
RELIANCE MEDICAL CENTER
Lakeland, FL 33805
***************@*****.***
SKILLS
CHAKITA HARRIS
• Patient Intake:
• Draw Blood
Prepare treatment rooms for patient examinations, keeping the rooms neat and clean
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Escort patients to examination rooms and prepare patients for the physician
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Interview patients to obtain medical information, measure their vital signs, weight and height
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• Obtain medication information (name, dosage and duration) Record patients' medical history, vital statistics and information such as test results in medical records
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• Prepare patient for exam (gown, drape, procedure)
• Patient Exam:
Help physicians examine and treat patients, handing the physician instruments and materials
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• Perform such tasks as giving injections or removing sutures Assist provider during exam, patient position or procedure and testing
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• Provide patient education at provider's request
• Patient Discharge:
Upon completion of medical exam by provider, explain treatment procedures, medications, diets and physicians' instructions to patients
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• Ensure accuracy of medications provided to patients Authorize drug refills and provide prescription information to pharmacies
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• ABILITY TO MULTITASK
• GREAT CUSTOMER SERVICE
• TEAM PLAYER
• GREAT LEADER
• Staff Management
• Quality Control
• Drawing Blood
• Manual and Finger Dexterity
• Infection Control
• Proper Storage Procedures
• Specimen Collection
• Patient Confidentiality
• Specimen Labeling Procedures
• Stress Management
• Time Management
• Donor Screening
• Patient Registration
• Data Recording
• Sanitation and Sterilization
• FDA Regulations
• Sharps Disposal
• Office Support
• Workplace Safety
• Biohazardous Waste Disposal
• Hazardous Waste and Disposal
• Customer Satisfaction
• Phlebotomy Procedures
Phlebotomist, 06/2021 - Current
CSL Plasma, Lakeland, FL
TEAM LEADER /PHLEBOTOMIST, ONEBLOOD, 05/2016 - 04/2020 Clean and sterilize instruments and dispose of contaminated supplies
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• Scheduling patient appointments
• Maintaining medical records for insurance purposes
• Administering medication directed by the physician Completed proper sanitation and cleaning of equipment and work areas between patients.
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Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
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Used personal protective equipment correctly to protect coworkers and patients.
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• Stocked phlebotomy cart or carrier with appropriate supplies.
• Organized daily work based on collection priority.
• Packaged and shipped specimens to central lab daily.
• Monitored patients for reactions and verified sample quality. Promoted mission, vision and values of organization and trained new clinical staff in phlebotomy procedures.
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Followed established guidelines for reporting significant medical errors or unanticipated outcome in patient care.
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Drew blood from veins by vacuum tube, syringe or butterfly venipuncture methods.
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Provides leadership, instruction, and guidance to the collection staff during blood drives or at branches; including assignment of meal/break periods
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• Ensures that staff follow applicable Policies and Procedures
• Obtains medical history and vitals from donors and/or patients Performs phlebotomy and collection procedures to collect blood or blood components
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Completes beginning and end of shift responsibilities including review of all donor records and regulated documents for accuracy and completion
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Assists with the recruitment of all donors including potential apheresis and platelet candidates and supports collection goals including ALYX conversions and split rates
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Ensures all equipment is operational and necessary supplies are available to conduct blood drives or branch operations
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Monitors deferrals and performance to identify training needs or equipment issues
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PATIENT CARE TECHNICIAN, 10/2014 - 05/2016
LAKLAND REGIONAL HEALTH
EDUCATION
Medical Assistant, Expected in 06/2023
Florida Technical College - Lakland,FL
Ensures excellent customer service and professionalism towards all customers including communication to Donor Recruitment staff regarding issues and concerns on blood drives
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If assigned to mobiles, drives a bloodmobile and other collection vehicles, as assigned, to and from collection sites.
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Assists staff with delegated tasks of direct and indirect patient care which supports and complements nursing practice under the supervision of a registered nurse
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The Patient Care Technician carries out delegated skills that are within those functions limited by law to unlicensed nursing personnel.
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