Front Desk Customer Service
Resume:
Donald McCray Rankin Jr.
Bennettsville, South Carolina 29512
Home 843-***-**** Cell 843-***-****
Professional Summary
• Global Career Development Facilitator Certification.
• Coordinated all activities for a Career Resource Center
• Facilitated all services provided by the center
• Supervised participants and assisted as needed.
• Maintained the upkeep of all equipment in the Center.
• Completely monthly and yearly reports
Education:
University of South Carolina, Columbia SC
Masters of Education, Student Personnel Services, May 1997
Major: Counseling with special emphasis in Career Counseling
Francis Marion University, Florence SC
Bachelors of Arts, History, December 1988
Work Experience:
SC Works Bennettsville – Goodwill July 8, 2019 to Present
Front Desk Coordinator
• Primary responsibilities are to greet customers as they enter the Center and provide customer service and support.
• Be present, visible and available to customers that need assistance.
• Respond promptly to questions in a friendly and helpful manner.
• Demonstrate patience and persistence when assisting customers maintain a good attitude when repeatedly answering the same questions.
• Computer Lab assistant are expected o familiarize themselves with software applications used in the open computer lab.
• Report computer, printer and or copier issues to Resource Specialist or Center Manager so that the issues can be resolved.
• Dependability in following schedules and procedures, punctual and able to manage time.
N. C. Works Career Center: Hoke County November 23, 2017 to January 31, 2018
Career Advisor
• Coordinated all office activities and communications for NC Works Hoke County.
• Delivers job assistance training in group and individual settings
• Conducts individual counseling sessions and other job assistance activities to include resume critiques and interview preparation
• Remarkable experience working in a service-oriented environment and university setting
• Proficient with Microsoft Office Suite
• Strong problem solving and time management skills
• Ability to interact with student and co-worker effectively
Pee Dee Regional Council of Government March 3, 2015 to November 16, 2017
Front Desk Coordinator
• Coordinated all office activities and communications for SC Works Bennettsville Center.
• Scheduling and proctoring all assessments.
• Assisting center staff with orientations and special projects.
• Facilitated customers through the center services and WIA process.
• Previously employed from March 13, 2014 to September 2014
First Presbyterian Church, February 2015 to January 2017
Office Coordinator Part-time
• Coordinated all office activities for Bennettsville Presbyterian Church
• Assisted in newsletter and bulletins preparation.
• Prepared letters for mailings and daily correspondences
• Handled all in coming phones calls.
• Previously employed January 2013 to September 2014
Sandhills Community College April 7, 2015 to March 5, 2016
HRD Career Specialist Instructor
• Provide Work Keys Assessment
• Search for employment with North Carolina Works
• Properly complete an application
• Write a resume
• Prepare for interview
• Improving typing and computer skills.
ResCare: SC Works Hartsville September 2014 to January 2015
Case Manager:
• Meets with participants to identify barriers to employment and develop strategies to manage these issues.
• Maintains complete, accurate and timely case notes and related records in manual and or electronic systems.
• Outreach to referrals who fail to show for appointment.
• Create update and ensure completion of plans according to contract deadlines
• Attends scheduled supervision meetings to discuss participants’ progress.
South Carolina Department of Employment and Workforce July 2001 – September 2012
Career Resource Coordinator
• Coordinates daily activities and services for the SC Works Bennettsville Center.
• Delivers job assistance training in group and individual settings
• Conducts individual counseling sessions and other job assistance activities to include resume critiques and mock interviews
• Markets and promotes the Workforce Investment Act Programs
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