Travel Nurse Assistant
Resume:
Rachel Gregory
PRN/ part time only
Paris, TX ***60
***********@*****.***
Hello and good day! I am submitting my resume in hopes of finding my calling. I am a single mother/ grandmother and seeking employment that will allow me to challenge myself daily and to make a change at the same time! I am able to relocate for the right position/offer! Thank you for reviewing and have a lovely and blessed day!
Authorized to work in the US for any employer
Work Experience
CNA
Homestead of Denison - Denison, TX
October 2022 to Present
Responsibilities included assisting patients/residents with activities of daily living such as hygiene, oral care, incontinence care, emotional and mental support, and display compassion and empathy. I have learned to work with vent patients as well as those with drug use and abuse and elderly residents diagnosed with dementia/alzheimers.
There are many different situations and circumstances that must be kept in mind with each patient in need of care.
CSR
We Pack Logistics - Paris, TX
June 2019 to September 2022
Employment started as a packager on multiple lines. I became a line lead for the big seasonal projects and then moved on to supervisor. After 2 years, I became the CSR at another warehouse location and worked with drivers through dispatch on various tasks and appointments. I set appointments and learned many different computer systems including Microsoft and S.A.P. Customer satisfaction was the #1 goal daily. Social Work/ LCDC
Eastfield College/ Dallas Community College - Mesquite, TX August 2019 to December 2021
Attended seminars and classes to study the different aspects of addiction, theories of counseling and intervention, as well as empathy and compassion in different venues of addiction. CNA/ Caregiver (attendant)
Jordan HealthCare Services - Mount Vernon, TX
April 2012 to November 2018
As an attendant/caregiver, I was responsible for the daily necessities of the patient/resident. This would include cooking, housework, bathing, dressing, oral hair, overall hygiene, as well as setting up appointments and providing transportation to and from desired locations. I was sure to also provide compassion and empathy along with emotional and mental support. In this particular home health sitting, I was introduced to dementia leading to alzheimer’s disease. I was also made aware of the different situations that can arise so rapidly.
CSR
TCIM Telecommunications - Paris, TX
December 2006 to February 2012
As a customer service representative for TCIM, I was responsible for activating customer’s credit card from different companies in which attempting to provide them with credit protection at an additional cost. I then was promoted to the activation department that would answer inbound calls from customers that needed to activate their credit cards, in which I was responsible for reading the script for each caller verbatim. Later, I was promoted to mentor where I would take escalation calls and attempt to resolve any issues that a customer was experiencing and answer questions that the CSR’s would have about a call or a product. Lastly, I was once again promoted to floor supervisor where I would provide scheduling, updated sales counts, positive team leadership, and also handling escalated situations. There were goals to be made daily. Commissions and bonuses were given for sales completed successfully. Nurse Aide State Prep/testing/ Certification
Paris Junior College - Paris, TX
September 2004 to November 2004
I attended this course in order to take the state written and clinical exam in order to become certified as a nursing assistant. I learned how to provide care as well as assist with activities of daily living. Education
Associate's degree in substance abuse counseling
Eastfield College - Mesquite, TX
August 2019 to December 2021
Certification in Nursing assistant
Paris Junior College - Paris, TX
July 2004 to November 2004
Skills
• Able to navigate and use Microsoft Word, Excel, Spreadsheet, and PowerPoint. Able to multitask and receive inbound calls as well as transfer between departments and complete outbound calls as well. Healthcare settings are very familiar to me in the sense that I have worked as a certified nurse aide for over 18 years. Have a positive upbeat personality that is essential for customer service and dealing with patients or residents. Have supervisor/lead position experience in a warehouse setting as well.
• Dementia Care
• Addiction Counseling
• Alzheimer's Care
• Telecommunication
• Hospice Care
• SAP
• Social Work
• Meal Preparation
• Caregiving
• Hospital Experience
• Behavioral Health
• Nursing
• Senior Care
• Home Care
• Patient care
• Home health
• Cooking
• Mentoring
• Customer service
• Leadership
• Communication skills
• Individual / Group Counseling
• Medical terminology
• Care plans
• Classroom experience
• Curriculum development
• HIPAA
Certifications and Licenses
CNA
CPR Certification
State Tested Nursing Assistant
QIDP Certification
Driver's License
Substance Abuse Counseling Certification
Certified Home Health Aide
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